My husband and I have ordered Allen Brothers meat products for years and have loved their Prime beef steaks.
We received a call for a special from Allen Brothers last month (first time receiving a solicitation) and got 8 strip steaks, Buy 4 get 4 at 1/2 off. This was not at all the quality of prime meat that we have had in the past. Poor taste, poor quality, uneven cuts of meat and tough!
If this is the new prime meat at Allen Brothers we will not be ordering again. So disappointed.
I got a present of 8 expensive steaks. The packaging was so flimsy and horrible, I had to spend an hour cleaning my fridge from blood. It looked like a crime scene!
Boynton Beach fl
Rough start but oh what a finish!
I have been circling Allen Brothers website for quite a while. Just waiting for the perfect time to drop some serious coin on what I hoped would be a delicious steak eating experience.
Well, a great offer from Allen Brothers came offering prime steaks AND free lobster tails!
I ordered them for Father's Day for my obsessively carnivores husband.
The order arrived at our door but it appeared that some the boxes had partially thawed and the seals had been compromised and the steaks and lobster tails had partially thawed.
My husband, having recently suffered some pretty heinous food poisoning was not comfortable eating the partially thawed steaks.
We called customer service and was promptly told "sorry" we can't replace the partially thawed items". "Don't worry, they'll be fine."
Well, needless to say, that was not acceptable. We pressed on and said we did not feel comfortable eating partially thawed meat through the mail.
That is when we were transferred to Carol. She was awesome! She spoke to my husband in an attempt to reassure him, however, once she understood his recent food poisoning incident and the level to which the steaks had thawed, she did the perfect thing and sent us new steaks and lobster tails to replace the ones we had to throw away.
I applaud Carol's responsiveness and and truly appreciate her professional handling of our situation.
As a result, we will be repeat customers and plan on gifting these excellent quality steaks to everyone on our Christmas list that will enjoy them. BTW, these steaks, especially the NY prime strips, are DELICIOUS and melt in your mouth.
Thank you Carol for being so sweet!
Bad birthday present.
Received fillets as a birthday present. It was supposed to be delivered on the weekend, but came today. All the ice was melted, the fillets were discolored and bleeding.
order short of what was ordered
My neighbor gave me 2 steak (porterhouse) 1.5 inches thick.Now the cut on bone was 3/4 inches thick. That is not good. Suppose to weigh 20 oz.No more than 15 oz. I cooked it for my neighbor. He was not happy as felt cheated. Meat was good but that is not right.
Very disappointed with meat and customer service
I placed an order for meat I was told was GREAT. I received dry-aged ribeyes filled with fat. I contacted customer service who just made excuses and gave me a lecture on how the fat cooks into the meat. I even submitted a photo with the huge chunk of fat.
Excellent Customer Service
The steaks from Allen Brothers are excellent. If you make it to Charleston, SC; I would recommend Halls Chop House which serves Allen Brothers steaks.
This particular shipment was misplaced by UPS. Allen Brothers has gone out of their way to ensure a wonderful Birthday for my husband. They shipped a replacement order on a Saturday and are tracking it all the way to our door.
I would recommend Allen Brothers to anyone looking for prime steaks! The steaks are excellent. I can't wait to try the lobster tails with the next order. If you make it to Charleston, SC; I would suggest Halls Chop House which serves Allen Brothers steaks.
Flowers, Deli, and the best bakery!
Allen Brothers is located in Westminster Vt, right off the highway, you can fill up your car, get some gifts, eat the best homemade food in the deli, and the best homemade bakery items in the bakery, they have homemade apple cider dougnuts everyday, stredustels, turnovers, croissants, cinnamon rolls, cinnamon batons, muffins, you name it it is homemade everyday! Their gardening center is out of theis world you can pick up any flower, houseplant or buy your veggies to start your own garden. If you are ever in the are, this is a must stop place, see ya there
Unresponsive service; did not ship order, would stay away!
Having left two messages via email -- days apart --and calling but being on hold for 3 to 5 minutes at a stretch I finally reached Customer Service about my overnight order which was never received. I was told the shipment had not been sent because it " did not make it on the truck".
When I asked why and what could be done they simply stated they coujld cancel the order. Stunning arrogance and rudeness.
I would NOTmake a purchase from them; at their prices perhaps they should be staffed to respond and have an order system that is effective. Stay away from buying from Allen Brothers.
For a steak that melts in your mouth, choose Allen Brothers.
Allen Brothers started in the heart of Chicago's Union stockyards. They have earned the reputation as the leading supplier of America's best beef (USDA prime) to the nation's finest steakhouses and restaurants. They were established in 1893. Now, they deliver the ultimate in juiciness, tenderness and flavor to homes across the nation. They claim to offer the same devotion to old fashioned service and customer satisfaction as the old-time neighborhood butcher.
Their offerings include USDA prime steaks, Wet-aged beef, Dry-aged beef, Kobe Wagyu Beef, Never Frozen Beef, Appetizers, Side Dishes, Soups, Buffao and Venixon, Entrees, Desserts, Duck, Lamb, Pork, Poultry, Sausages and Bratwurst, Seafood, Steak Burgers and Dogs, Smoked Meats and Veal.
Select descriptions from the website:
**The Kobe Wagyu Beef:** Meat this delectable only comes from those who honor the sophisticated breeding practices and feeding methods that originated in the Kobe region of Japan. Known by the Japanese as "white steak", Wagyu has only recently been bred outside Japan.
**Never Frozen Beef**: With our never frozen steaks and roasts, you get Allen Brothers flavor combined with ready to serve convenience -- no thawing required. We start with hand selected USDA Prime beef, then cut and vacuum-seal each selection to lock in its finely aged flavor. These cuts are then carefully packaged - without being frozen and shipped via Fed Ex Priority Overnight to your door.
I can tell you that we have ordered the sirloin strip and rib eye steaks and they were so tender and so juicy and so flavorful. I absolutely love to prepare and eat these steaks.
We have also tried the lobster sampler, which includes five varieties of lobster tail -- West Australian tails, New Zealand Tails, South African tails, Maine/Canadian tails and North Australian tails. These lobster tails were so tender and mellow. Just thinking about them makes my mouth water.
These products are not cheap. But then, you do not order them for dinner every night. They are a great choice for a special occasion or for a once-in-a-while treat.
They package the products as follows: First, it is shrinkwrapped, then frozen and placed into a polystyrene container (foam cooler) with dry ice. Finally, the reusable foam cooler is placed in a heavy duty cardboard box for shipping. All of our orders have arrived in perfect condition.
Are you looking for a special dinner at home to celebrate the holidays or an anniversary? Do you have to plan a holiday party and need some help making a good impression with the food? If so, then I suggest you visit the Allen Brothers website and give them a try. Try it, you'll like it.
The only con is once you have ordered from them, you will start receiving catalogs at least once a month in the mail and emails fairly frequently. Since I do not order from them that often because of the cost, this sometmes is annoying to me.