I can't say I totally hate this airline but I also don't love it either. The positives are that they serve very tasty croissants in flight which does make up for a lot. However, the kind customer service doesn't really happen with this airline. The flight attendants I've encountered have been a bit rude and not very accommodating. They are also the only airline I've encountered where I've had to weigh my carry-on bag on a major flight. The other airlines I flew that same day had no problem with my carry-on so it could have been that specific worker or it could be a company policy. Either way, the workers I talked with were very short with me and not kind. I also asked to move seats since there were many open seats and that apparently isn't allowed either unlike many other airlines that will let you do that. In-Flight Accommodations The airline actually serves free champagne to all customers even those in economy seating.

amybyu

USA

I have flown Air France out of Buffalo and Toronto and the experience was decent both times. Out of Buffalo you have to change plans and connect in an East coast hub city. Out of Toronto, you land and connect in Montreal but do not have to get off the plane. The flight was pretty standard for an international flight and the fares were about average compared to the other airlines offered similiar flights. It was easy to book the flights and the one time I had to speak with customer service, I did not have any issues (I did have to wait about 15 minutes, but the agent apologized several times for the delay). Overall, they are one of the better options to get to Paris, especially if you go out of Toronto and want a direct flight. In-Flight Accommodations The planes were pretty standard for international travel. A tad bit more spacious seats and leg room then a domestic flight. A blanket and pillow provided since you will be flying overnight. Multiple in flight entertainment options. A hot meal served that was about what you would expect for airplane food.

Jenjlg

USA

I flew Air France very recently and was very happy! Everything about the flight was perfect. The flights were on time, planes clean with ample seating room and the attendants were attentive. I was amazed at the size of the seats. There was plenty of room and these were only main cabin seats. So, I was comfortable on my 12 hour flight. The food was amazing! It was delicious and ample. I couldn't believe it kept coming. They offered great complimentary wine and Champagne. I was in heaven. Entertainment was free and there were many options. I watched multiple movies that weren't out on DVD yet. Flight attendants were very nice. Service What more can I say! The crew was busy the entire time as this was a daytime flight that seemed to never end. It was daytime in France when we left and daytime in the US when we landed. So, there were two shifts working ensuring all of us were comfortable. In-Flight Accommodations Food was top-notch and entertainment was over the top. There were so many entertainment choices--all great.

RBlack

Davis, CA

I traveled with Air France twice last year and one was for a business trip. The company had made all the bookings and so I had not to worry about the flight timings and the price of the tickets while I contacted their service department a day before boarding the flight and they were very friendly while assisting me on my queries. The flight was on time and the staff members greeted me well. The seats were very comfortable and since my tickets were of business class, the treatment which I received was overwhelming. There were top-class facilities available within the flight like complimentary meal services, individual screens on-demand programming and amenity kits. The airlines take very good care of the baggage of the passengers. The restrooms were very spacious with the latest equipment and toiletries. My experience was mind blowing within the flight and the staff members treated with with great respect and affection. It was overall a fun journey and I plan to avail their services once again.

bernadette2013

USA

I used Air France quite a lot and it's a nice airlines with great aircrafts - they got the 777s plus good inflight entertainment earlier than other airlines. For short haul within Europe they are definitely good compared to other airlines that are trying to be full service low budget airlines. They do provide snacks and drinks and it's something I appreciate a lot since the liquid ban. I wouldn't want to buy expensive overpriced water at an airport. If you are flying into Paris, Air France uses Terminal 2 at Charles De Gaulle Airport which is a lot nicer than Terminal 1. Also I think the connection into Paris from the Airport is better from Terminal 2 than Terminal 1. So it's worth it if you are tight in time to pick Air France versus for example Lufthansa. Delta and Air France are in the same alliance Sky Team, so if you have tons of Delta points, use it on Air France flights - especially if you have baby/kids. Air France has baby bassinet for babies and they block them until check-in at the airport started, so your baby can sleep in a cot during a long haul flight (the cot is for babies less than 7 months old or less than 10kg). Their toys for kids are great too - very beautiful and well designed. Service I saw that French speaking people receive better service. In-Flight Accommodations Seats ar ok, a bit on the narrow side.

CPHCPH

USA

With peaks come valleys and Air France offers both. They are, without a doubt, your average large international airline. Small little things slip through the cracks but there are some features offered that smaller airlines cannot keep up with. Service Air France leaves a little to be desired in the customer service department. However, I feel a majority of the major airlines, not only in Europe, but internationally, come up short in customer service. However, after many delays, lost luggage, and a flight cancellation, I expect to be treated slightly different by a company I was giving business to. In-Flight Accommodations Fun fact: Air France is the only airline that offers complementary champagne to all of their guests in flight. Even those passengers sitting in economy. It must be a French thing and I like it. In addition, there was a wide variety of French films offered as part of the in-flight entertainment in the seat back in front of you.

internashley

USA

Air France has come a long way in the last few years. I used to really dislike their service and everything associated with this airline, but in the last few years, I have completely changed my mind, and have gotten nothing but stellar service every time I have flown back to Europe with Air France. I also have gotten to fly on the new A380, and what a life changing experience that was! I always fly on economy class, but actually almost felt like I was in business class on that airplane. I try to book Air France whenever possible, I hope they continue providing great customer service. Service Air France has gotten a bad reputation over the years, and I have heard people talk about how terrible service was, but I can honestly say that flying with Air France has been outstanding since about 2008 for me. I use them every time I fly to Europe. In-Flight Accommodations I think that the food on Air France flight is slightly better than on most US owned airlines like Delta or United. I also love that they serve free wine with your meal even in the economy class.

frnchey75

USA

I was surprised at all the negative comments about Air France. It's just proof that everyone's experiences are different. I have had some wonderful experiences with Air France. The most notable one was just recently, when I made the move from France back to the U.S. I was bringing my two young cats with me, and was very stressed about traveling with them. I called Air France no fewer than four times to double (and quadruple) check the details, such as cage size, vaccinations, fee, etc. Though it took a while to get through, they were always very helpful and made sure to go check on information they weren't sure about. I initially thought I wouldn't be able to put my two cats in the same cage, meaning I would pay 400 euros to get them on the plane. They assured me that it would be no problem, cutting that fee in half and relieving some of my stress knowing my cats could be together. Upon arriving at the airport with a million suitcases (between my parents and me) and a large cage, the check-in lady was so so helpful in explaining how to process the cats and all that, and made it a smooth experience. Once we got on the flight, it was un-crowded so we were able to stretch out and relax -- the plane was very nice, and so were the flight attendants. Overall it made a very stressful moving experience a little less so. My only comments were in the handling of my cats after the check-in lady. When I went to hand them over to the people who would put them under the plane, they looked very uncaring and didn't seem to handle the cage with enough care. Once we got off the plane in Miami, I went to ask where I could pick up my cats only to find they had literally left the cage in the middle of the baggage claim area! I knock off 2 stars for those guys, but other than that it was a lovely experience.

coolbird2

USA

As an American living in France, I have flown AirFrance several times. I've generally had good experiences, in particular the most recent one. I recently moved from France back to the States, and had to worry about moving all my things, having separate tickets from my parents who were helping me move, and getting my cats on the plane. Because of this, I must have called AirFrance customer support 4 or 5 times, just to make sure that my cats would be accepted and well taken care of. Though the wait was often long, once I got through they were very helpful and friendly, taking the time to look things up that they didn't know like necessary cage dimensions and vaccinations. It helped put my mind at ease, because I was so worried about putting my cats underneath the plane. They assured me that they were the only animals on the flight and would be just fine. The drop-off process was very easy, and the woman processing them and our tickets was just great. I will say that the people who took the cage didn't seem to care so much that there were animals in there, and whoever got them off the plane just left them in the middle of baggage claim, but they did just fine. I digress. The planes are usually very modern, and the seats pretty comfortable. The drinks and meals are usually fairly tasty, as far as airplane food goes. All in all, not so bad! It's one of the better airlines I've traveled with.

annahudson

Undisclosed

I flew AirFrance for the first time this summer when my girlfriend and I were headed to Paris. The overall experience was not much different than any international flight that I've flown on. You have your own screen with many choices of movies, shows, and games, along with different music stations. The meals that we had both on the way there and the way back were fine. For airplane food they meals weren't bad at all. We were sitting in the exit seats so we had more than enough leg room in coach, but I'm not sure about the normal seats. I do not speak French, but my girlfriend does and used to live in France. The flight attendant that helped us was super friendly when she found out that she spoke French, and gave me something to help my ears pop when we were landing. After my experience, I would fly AirFrance again. Service Speaking French helped us get better service. They attendants were very nice. In-Flight Accommodations They weren't anything that I haven't seen on other international flights.

emminator

USA