I recently booked a flight with ASAP and had to miss my flight for unforeseen reasons. I purchased the insurance they offered in case this very thing happened. For a week now I have been trying to rebook/exchange and cannot get them to return emails or phone calls. They are not the least bit interested in rebooking my flight. Also you cannot understand what they are saying on the phone because they use voip service that is terrible.

thomasclayton

Arkansas

The agent was very helpful and I could get access to the agent easily. The best price for my trip was searched and I was updated very quickly. I was not rushed into buying and the agent was very polite all through.

VeronicaMaz

Chicago

i had a flight booked, from nashville to istanbul. then there was a death in the family. i had to re-schedule. when i checked in the night before the new flight, i learned it had been cancelled. they are refunding only 2/3 of my ticket. even after paying the $300 ticket change fee. the agent says yes, they are keeping the $300. screw them.

PeterNH

BNA

My agent was very good! He was efficient and returned calls as promised. He did a good job in helping me and made it easy along with a personnel that helped before. Thank you very much for helping us find available flights!

MartinBar

California

DO NOT USE THIS ASAP. I am a seasoned traveller, having lived in several countries, having travelled across the globe regularly for work and pleasure, and having worked for an international education company. ASAP is by far the least trustworthy travel business I have ever dealt with. On this occasion I was looking to purchase tickets for 3 persons, traveling from the USA to England over Xmas 2017. I found a good deal with Priceline, but ASAP found slightly cheaper rates. The person I dealt with at ASAP was named Greg. I should have been alarmed by his poor quality and unprofessional written English, and further so by his broken English while speaking on the phone. Oh, and I should mention that he called regularly over several days, even though I told him on multiple occasions that I was not yet ready to purchase. Anyhow, I did purchase tickets, and saved $300 compared to Priceline for very similar flights. However, after I made the purchase I was called back and informed that this price was only available if I purchased their trip protection, and that I would need to spend more money to keep my tickets. I had looked at the so called trip protection, and it amounted to items already included by the airlines, or covered by most credit cards. Subsequently, I spent over 30 minutes arguing my case with Greg, who did not understand most of what I was saying due to his poor English. Greg did tell my however, that if I pay this extra fee now, that next time he would "give me a very good deal". Of course my trust was completely lost, and I wasn't sure I would see my tickets or money again. I have subsequently found reviews on from other individuals on trustworthy sites such as Tripadvisor and Lonely Planet, who claim similar experiences. In sum, the business practices of this company are very shady, and they are not to be trusted. DO NOT USE THIS SERVICE unless you want to be scammed and potentially lose your money.

LeeS17

Chapel Hill, NC

Anyone with plans to travel overseas, I highly recommend ASAP travel. The young man, Diesel, worked hard and it's his efforts that are allowing me to spend time with all my kids this summer for less than I'd have spent just going to England.

CleoW

Texas

I received a GREAT SERVICE NOT A SAMPLE , FROM jAKE B. EMPLOYED BY ASAPTICKETS. It was a great experience the whole process and than he continued to follow up with us if we had received our desired seats. Great Job**** Anita & Zeev Gurwitz

anitayael

Conroe, TX

Contacted ASAP/ITN Tickets requesting details & cost to Antananarivo Madagascar. Within 4 minutes Leslie had details & continued searching for the best fair. Less than 15 minutes, I choose the 1st pick & continued then I received email an email to fill out online & completed the entire process in less than 30 minutes. Agent stayed with me to completion. Outstanding Firm, best Prices of ANY!! Thanks ITN

LesWayne

Des Moines, IA

I was almost frustrated looking for a low-priced and affordable ticket to go to Ghana. I got help from Hugo, a very courteous agent of ITN who has saved me time, money and got the transaction through seamlessly. I am grateful for his professionalism, patience, honesty, support and help. Now I can relax for my departure date to arrive and fly without any worries. I am happy and satisfied. Thank you!

StephenAlland

Scottsdale, AZ

I would like to give Patrick a 5 star for helping me finding the best deal fly to China. He was very patient, knowledgeable and professional. I will recommend others to use ASAP Tickets because the good service I received.

CarolinaMercer

Sacramento, CA