My family has been on AT&T for years and we have actually had a lot of issues with our routers. We had 1 before this one that was also 2Wire and now we have this router. Performance Sometimes, my router gets really slow for no reason. It lasts for maybe a couple hours and no one in my family knows why. We have 3 lines on this router, my dad's desktop, my brother's laptop, and mine. However, sometimes the router gets really slow, even if only 1 person is using the internet at the time. Setup & Ease of Use The setup is really simple. It comes with easy instructions and images for the non-tech-savvy people like me to visualize with. Service & Support They have great service! If we have any issues, they will come to our house and try to fix them. Last year, we had an issue with our router and the same guy came 3x to fix it! He was really nice, and the problem was eventually fixed. Even though the router has a lot of issues, the service and support is great.