Virgin Mobile Review

I enrolled both my mother and my husband in Virgin Mobile because both required very limited use of a cell phone. My elderly mother has since moved in with us, and my police officer husband had to quit the force because of brain cancer. I THEN discovered that Virgin Mobile had continuously automatically withdrawn funds from their checking accounts - Mom has a balance of $163, and my husband a balance of $215. I was told that Virgin Mobile doesn't give "refunds" - I don't consider it a REFUND to expect to be given my UNSPENT money back. I call that stealing. Instead, I was told that our only recourse is to use up the balances, and we would now be charged  A HIGHER RATE PER MINUTE.  What a crummy way of treating people.  I will never use Virgin Mobile again and will warn others not to, either.