Virgin Mobile Review

Overall 3.39 of 5 view all 88 reviews

rbdew1
Hawkins, TX

Good until you have a problem

cost-conscious, computer literate, on a strict budget

Pros

none

Cons

Poor customer service, sometimes rude customer service reps

FEB

2008

This is a good service until you have a problem. I live in an area that recently changed area codes. I contacted Virgin when I found out, and they said I didn't need to do anything. The day it changed my phone stopped working. I had an e-mail sent on the day of the change. I couldn't get them to change the area code. I lost over 150.00 invested.

Virgin Mobile is not recommended by rbdew1

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Carrier Name	Virgin Mobile
Features	Call waiting Call waiting Call waiting Call waiting Caller ID Caller ID Caller ID Caller ID Caller ID Free U.S. long distance Free U.S. long distance Free U.S. long distance Internet access Internet access Internet access News & entertainment alerts News & entertainment alerts No credit checks No credit checks No credit checks No credit checks Numeric paging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Ringtones Ringtones Ringtones Ringtones Text messaging Text messaging Text messaging Text messaging Text messaging Voicemail Voicemail Voicemail Voicemail Voicemail
Fees	Additional minutes Directory assistance Use of Minutes and Expiration dates Use of Minutes and Expiration dates Use of Minutes and Expiration dates
Plans	Data plans Data plans Data plans Free phone included Free phone included Individual plans Individual plans Individual plans Pay by the month and pay for the phone Pay by the month and pay for the phone Pay by the month and pay for the phone Pay by the month and pay for the phone Pay by the month and pay for the phone Pre-paid plans Pre-paid plans Pre-paid plans Pre-paid plans Pre-paid plans Pre-paid plans Unlimited Talk Unlimited Talk Unlimited mobile to mobile Unlimited mobile to mobile