USAA

USAA Reviews



Overall 5 star rating4.75 of 5 (by 69 users)



USAA Review Summary

One of the highest rated companies, USAA Insurance is an insurance provider that comes through when a crisis arises. Reviewers have almost nothing but positive things to say about USAA Insurance, and some of the specific things they mention include the multitude of insurance products offered, the excellent customer service, the fast claims processing, and the added bonus of financial advice. Some of the great comments about USAA Insurance include “USAA is the Best Insurer for All Your Needs” and “Excellent Customer Service- You’ll be Impressed”. About the only drawback with USAA Insurance is the fact that its financial service is limited to military personnel and their families. If you are in the military, you would be wise to look closely at USAA Insurance, since it ranks among the vest best Insurance Companies for all your insurance needs.
86% of people rated USAA as 5 stars
86% of people rated USAA as 5 stars%
86%
7% of people rated USAA as 4 stars
7% of people rated USAA as 4 stars%
7%
6% of people rated USAA as 3 stars
6% of people rated USAA as 3 stars%
6%
No one rated USAA as 2 stars
No one rated USAA as 2 stars%
0%
1% of people rated USAA as 1 star
1% of people rated USAA as 1 star%
1%
94% 94% of people recommend USAA 6% of people don't recommend USAA 6%
 

USAA Comparison

5 star rating Most Helpful
Favorable Review
JUL
14
2009

At the behest of my wife I very grudgingly switched over my car and house insurance over to USAA after spending most of my adult life with a company that I considered to be one of the best out there. A year later, I'm glad I did and never looked back.  During this past winter, I was sent out to Texas...

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reviewer
on a budget, an moderate investor

scout904
Bay Shore, NY
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3 star rating Most Helpful
Critical Review
JUN
15
2009

USAA arbitrarily raised our homeowners deductible from 1% to a whopping 2% for wind & hail damage. The peril which I am most likely to suffer. What I don't understand is that it usually decreases premiums to carry a higher deductible but in this instance they raised both? We called to try to buy-up to...

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reviewer
budget conscious

Joeschin
Wheatland, WY
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USAA Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 69 sort by: most helpful | date | rating


2
helpful
votes

JUN
10
2009
I have had car insurance with USAA for more than 25 years, and I haven't had any real complaints that haven't been resolved. Their service is prompt and helpful.
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5 star rating
reviewer
MaryJeanSL
San Antonio, TX



1
helpful
vote
on a strict budget, cost-conscious, not rich

APR
28
2009

I have been a USAA insurance user now for 15 years now and i will tell you guys one thing they are the best insurace out there that i know i checked every insrurance before i choose one and did alot of research and found that USAA is the cheapest i could find the only thing is its for military families and thats the only back fall for the company. Every time i have a question i always get the nicest people to help me out and they are very quick to get to the solution for me and they always help with the cheapest prices they can get for me which is so great that they are willing to go a step futher...

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5 star rating
reviewer 2009 Reviewer
klamfr
Painter, VA



1
helpful
vote
an moderate investor

AUG
25
2009

We have auto, home, and credit card with USAA.  It is the best business relationship we have had.  We have been a member for over 40 years and have never been disappointed by their service.  We have recommended this company to our grown children and they are also very pleased.  The customer service people are extremely courteous and helpful.  They settle claims in an expeditious manner and rates are not increased after a claim.  We recently got a Master Card through USAA and the rate is very competitive.  We also receive reward points which can be used for travel or merchandise.  Over...

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5 star rating
reviewer
annmdougherty
Chattanooga, TN



1
helpful
vote
an moderate investor

APR
29
2009

USAA is my insurance company's i ahve been with usaa for 40 years. i started as a young naval officer in the early seventy's . usaa has insured all my homes, life's cars, business and boat. usaa also helped me sell my home during a tough selling season usaa is truly a great insurance company when other insurance companies ask me to join them i tell them beat usaa and i will consider it nut they never beat uasaa in the insurance business. usaa has helped me during problems with damage to my home and treated me fairly and quickly. we did the business over the phone and inter net. usaa insured my...

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5 star rating
reviewer 2009 Contributor
hcrottler
Mattapoisett, MA



1
helpful
vote
in debt, appreciate nice things

AUG
21
2009

USAA has the best customer service.  I have had my car insurance with a company since I have been driving.  Evey renewal time, my premiums go up and I have never had

a car accident.  I just became a member of USAA and went online to get a quote. WOW

Are you kidding me?  I ended up calling in because I had heard that they give multi-policy discounts.  My customer service rep was OUTSTANDING.  I ended up moving

my home insurance to USAA and I was able to pick up a VIP (our wedding bands and

other pieces of jewley) policy, and I still ended up saving money!  Keep up the good

work USAA!...

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5 star rating
reviewer
kamnicer
surprise, AZ



D
on a budget, saving a little, on a strict budget, a homeowner, not rich

JUL
23
2009

I'm not sure I can type a good enough review for this company.  USAA is hands down the absolute best company I have ever dealt with.  The ONLY down side is that you have to be a member of the military (or family member).  However, once you're a member, I believe you can continue to pass on the membership to your kids, grandkids, etc.  (Recently, I think they've started going more public, but I'm not positive.)  I started out with just a credit card (as a teenager--they have great products like that which help kids learn finances well).  Now I still have a credit card, a checking account,...

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5 star rating
reviewer 2009 Contributor
chukkmc7
Midlothian, VA



D
in debt, saving a little

AUG
30
2009

USAA used to be only for automobiles, minus motorcycles and various recreational vehicles.  Now, any type of automobile, from sedan to motorhome to boat can be insured.  Additionally, one can go through USAA for financing.  Do you want to buy a car?  Do you want to refinance your home?  Do you want to purchase stock?  USAA can meet all your financing needs.  All you need to do is be a member. 

So what do it take to be a USAA member?  Serve in the Armed Services or be directly related to someone who has served.  It doesn't matter how long one has served.  If your father has served the...

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5 star rating
reviewer
davesgirl
Warrenton, MO



D
on a budget, an aggressive investor, an moderate investor

JUN
6
2009

We bought Progressive for our son thinking we would save two hundred dollars and we had a claim when a girl hit him, well she gave a false name, false phone number, but correct address, did not have her card, my son gave this to claims it was uninsured for three weeks and nothing was done so he goes to hr house and get s correct info.


She says, I thought you were not going to file, she never contacted the company.

Progressive opened a claim for her and against our son and said no one was at fault and that she had a different story from my son, so they can rule this way and they are not going...

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5 star rating
reviewer
babsie1987
Round Rock, TX



D
not rich

AUG
21
2009

USAA is an excellent bank I love it!. Let's  get the negative stuff out of the way first. Ofcourse with any bank it has its flaws unless you live in San Antonio there is not really a ready branch which you can go too but it does not matter you can do virtually everything on-line, Now while you can not go to a branch you may think about how you are going to deposit a check, well there use to be a way to UPS it and it be deposited the next day but that is done away with, now if you have the requirements which is have an account have car insurance and have a credit card with them you can just simply...

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5 star rating
reviewer
MrsRayls
Augusta, GA



D
on a strict budget

JUL
23
2009

I have been with USAA for 13 years, and they have always been fantastic any time I have needed their services. The road side assistance is second to none, I have used this service numerous times!! They will dispatch a comany to help you with whatever you need, and you know the person arriving is trustworthy because USAA sent them. As a single mom being stranded on the side of the road at night I would not have been comfortable with just finding a tow company through 411. I called USAA they dispatched their #1 affilliation in the area, and the lady offered to stay on the phone with me until help...

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5 star rating
reviewer
Kristen2817
Vancouver, WA



D
an moderate investor, on a budget, paying cash, an aggressive saver

JUL
27
2009

USAA is an insurance company for military members and their families.  I am a member because my husband joined when in was in the Air Force in the late 50s.  The claim service is outstanding.  We have home and car insurance and for our few claims, they responded promptly and helped us every step of the way to be certain we were satisfied.  Also this company offers annuities which I am using to provide retirement income.  The company also provides reduced rates for things like rental cars.  We once rented a car using the link from USAA and while were were on the highway, a semi truck lost...

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5 star rating
reviewer
annsalvato
Kissimmee, FL



D
on a budget, paying cash, an aggressive saver

SEP
10
2009

I've been with USAA since I started driving at the age of 18.  I am now 26.  Over the years I have added home owners insurance and valuable property insurance.  Although they are like most money grubbing insurance companys they do have good prices.  I have received quotes from other companys and some of them go as much as $100 over what USAA charges me.  One thing I dislike is that no matter how much money you contribute over the years if you ever file one claim your insurance goes up.  I have given them thousands of dollars and still have an increase in my premium.  Also, I recently moved...

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4 star rating
reviewer 2009 Contributor
santaslittlehelper
Clayton, NC



D
in debt, a low risk investor, on a strict budget

APR
17
2009

I have been with USAA since I was in college. They have always been responsive to my individual needs and strive to keep in touch with me with new options and opportunities.I have made a couple of claims over the years(both uninsured drivers) and they didn't hesitate to help me get my car fixed at one of their recommended repair shops. They also deid not raise my rates, for which I was profoundly grateful.

They also offer investment accounts such as Money Markets and Roths. I have found them to be safe and prudent investors of my money.

Their checking is free and can be done by direct deposit....

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5 star rating
reviewer
jannieh48
Aurora, CO



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