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posted on
August 25, 2008 at 08:08PM
Inappropriate?
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I don't know if you guys remember a review I did about United Airlines' Red Carpet Club. I said how much I liked it but that it was awfully expensive to buy a year's membership in it, especially for someone who didn't travel much. I suggested that United start selling one-time Red Carpet Club privileges for $25 a trip. Someone else who was good enough to read my review suggested the figure of $50 per trip. Well, you'll never guess what! That's exactly what United has done. People who don't travel much can now pay $50 extra for a one-time pass to the Red Carpet Club (and another $50 for a one-time pass coming BACK too!) It's still an extravagance but not as bad the year's membership is and believe me, the Red Carpet Club is worth it. Sometimes you wonder if anyone is paying attention to what we are saying here -- of course, this might have been coincidental but then again maybe we are making more of a difference than we know.
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- PattyTherre
- The heart of , NY
- posts: 1093
posted on August 25, 2008 at 08:42PM
They DO pay attention! Then they steal your ideas and don't give you credit. lol. Seriously, I know of companies that actively monitor reviews and get alerts whenever something is written about them. Maybe you inspired UA to start the new program. That is so cool!
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- lilsquibb
- Lansing, MI
- posts: 496
posted on August 25, 2008 at 09:19PM
Now if we could just inspire them to reduce their prices in general that would be even better :)
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- AnnaBanana
- Oak Park, IL
- posts: 734
posted on August 25, 2008 at 10:38PM
In response to PattyTherre's post from August 25 2008 08:42PM
You know, Patty, I even forwarded a couple reviews of mine to customer service e-mails at some companies but I don't think United was one of them. I mean I would be glad if they just did this because it made good economic sense but I would love to think that what we write is being noticed! Well, have a nice evening! My eyelids are getting HEAVY and I think I'm about to pass out!
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- Jo
- Plymouth, MA
- posts: 855
posted on August 26, 2008 at 07:33PM
In response to AnnaBanana's post from August 25 2008 08:08PM
They really do pay attention. I changed the way Starbuck's posts their drinks in the stores (really) Jo
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- njchicaa
- Beachwood, NJ
- posts: 437
posted on August 26, 2008 at 10:12PM
I've seen a few changes in products that I suggested in reviews. I wouldn't go so far as to say that I was responsible for those alterations, but hey at least I had the same thoughts as the rest of the customers who provided feedback to the company.
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- AnnaBanana
- Oak Park, IL
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posted on August 27, 2008 at 12:07PM
It may also be that companies are waking up to the fact that what we are voicing here is truly vox populi (sic?) which (I hope) is to say "the voice of the people." If something bothers us, they should figure that it bothers a lot of other people too because I don't think we are being unreasonable in our reviews. I imagine even the really big outfits are checking out what goes on in ViewPoints more often now and taking it more seriously. I'm proud to be a part of all this!
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- AnnaBanana
- Oak Park, IL
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posted on August 27, 2008 at 12:09PM
In response to Jo's post from August 26 2008 07:33PM
Come to think of it, I HAVE noticed differences in the Starbuck stores, Jo. Now they are even showing calorie information and also listing all nutritional information on their website.
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- Jolie
- Chicago, IL
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posted on August 27, 2008 at 01:33PM
I wrote a review of a hotel and got a call a call from their manager thanking me for my review. Pretty cool that they dont just monitor the bad... but the good too!! I was impressed.
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- :D, CA
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posted on August 27, 2008 at 01:37PM
Speaking of Starbucks, the one near my house had said they discontinued the decaf. I will miss those decaf Mocha Frappuchinos. :( Does anyone know if it is at all Starbucks locations or is it only at certain locations?
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- bkovacs
- Annandale, VA
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posted on August 27, 2008 at 01:55PM
In response to Jolie's post from August 27 2008 01:33PM
Jolie said…
I wrote a review of a hotel and got a call a call from their manager thanking me for my review. Pretty cool that they dont just monitor the bad... but the good too!! I was impressed.
For all the years I've been writing reviews on the Web and the hundreds of reviews under my belt, I've never been contacted by a manufacturer, business or author. I'm a little jealous!
--Bob
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posted on August 27, 2008 at 04:28PM
In response to bkovacs's post from August 27 2008 01:55PM
bkovacs said…
Jolie said…
I wrote a review of a hotel and got a call a call from their manager thanking me for my review. Pretty cool that they dont just monitor the bad... but the good too!! I was impressed.
For all the years I've been writing reviews on the Web and the hundreds of reviews under my belt, I've never been contacted by a manufacturer, business or author. I'm a little jealous!
--Bob
Hi, Bob!
I don't think anyone will ever contact me either for the simple reason that nobody knows who I really am or how to reach me! It's sort of fun to be mysterious; on the other hand, you and I (and some others here) are sort of like whoever it was who wrote "Oh Come All Ye Faithful". Everybody who celebrates Christmas loves that hymn but nobody to this day has a clue who wrote it!
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- CyndiA
- southern, NC
- posts: 599
posted on August 28, 2008 at 06:20PM
In response to bkovacs's post from August 27 2008 01:55PM
bkovacs said…
Jolie said…
I wrote a review of a hotel and got a call a call from their manager thanking me for my review. Pretty cool that they dont just monitor the bad... but the good too!! I was impressed.
For all the years I've been writing reviews on the Web and the hundreds of reviews under my belt, I've never been contacted by a manufacturer, business or author. I'm a little jealous!
--Bob
Wow! I'm surprised at that. I've had love and hate emails both. They range from "glad you like our Texas Toast" to "God pox you for the book review." Oh yeah, I also got a "you old cow" email. I said "moo" (not really - just ignored it). That might have been an ex-boyfriend huh? Or maybe a Chic Filet promotion.
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- Bryan-Carey
- Houston, TX
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posted on August 28, 2008 at 08:37PM
Oh yes- companies most certainly pay attention to reviews. I have received direct comments from companies about my reviews. Sometimes, I have even received complimentary products. I have also received negative comments from companies and business owners who did not like my negative reviews. You have to take the bad with the good, but the positive feedback has been far more common than the negative.
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posted on August 28, 2008 at 11:22PM
In response to Bryan-Carey's post from August 28 2008 08:37PM
Bryan-Carey said…
Oh yes- companies most certainly pay attention to reviews. I have received direct comments from companies about my reviews. Sometimes, I have even received complimentary products. I have also received negative comments from companies and business owners who did not like my negative reviews. You have to take the bad with the good, but the positive feedback has been far more common than the negative.
But first they have to know where you are and how to reach you. That's the part I don't understand. Did they contact you via ViewPoints?
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- Roxann831
- Brookfield, IL
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posted on October 28, 2008 at 06:54PM
I had a company call me at home this past week that didn't like my review. They had my information on file. Their friend also commented on my review. The comment on the review I could understand if it came from the actual company, but calling me at home was inappropriate, and having someone try to discredit my review that wasn't even there when I bought the car was also crazy.
I'm going to edit the review because they did make ONE valid point about something I incorrectly assumed about, but everything else was completely founded. I think instead of going about it the way they did, why not have a customer that liked their service do a review? I don't mind an opposing view, but I'm entitled to my opinion too.
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posted on October 28, 2008 at 09:09PM
In response to Roxann831's post from October 28 2008 06:54PM
Roxann831 said…
I had a company call me at home this past week that didn't like my review. They had my information on file. Their friend also commented on my review. The comment on the review I could understand if it came from the actual company, but calling me at home was inappropriate, and having someone try to discredit my review that wasn't even there when I bought the car was also crazy.
I'm going to edit the review because they did make ONE valid point about something I incorrectly assumed about, but everything else was completely founded. I think instead of going about it the way they did, why not have a customer that liked their service do a review? I don't mind an opposing view, but I'm entitled to my opinion too.
Wow! That sounds like pure harassment to me. A little SCARY!
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posted on October 29, 2008 at 09:46AM
Wow-- they called you?! I would reference that in your review. :)
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