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Meredith Chicago, IL posts: 612
Community Manager
posted on May 08, 2008 at 09:49AM Inappropriate? Quote Reply

If you find something fishy on the site that you don't typically experience, (e.g. error messages, trouble posting content, etc.) let us know.

The more details we know, the better. Please supply as much helpful info as possible like:

1) What web browser are you using? (Firefox, Internet Explorer, Safari, etc.)

2) If having trouble posting a review... What product are you attempting to add?

3) If you receive an error message, what does it say? (e.g. Server error, We're sorry an error has occured.)

I am keeping a record of these issues you are reporting here. Our tech team will be investigating each item on a weekly basis in order to prioritize the workload efficiently. If I don't reply directly to your post here... please know that your message has been noted and submitted to our team each week. In some cases, I may need to reply to you by email. Some issues can be resolved easily and quickly. Others will take extra time so we want to make sure high priority issues are addressed first. Thank you.

replies: 913 latest post: December 16, 2009 at 09:34AM by bkovacs
  • Katrena
  • Piedmont, NC
  • posts: 618
2009 VIP
posted on September 29, 2008 at 08:50PM
 

Thanks for making my microwave review much happier!

Hope you had a great vacation.

  • mysticstarfish
  • Tuckerton, NJ
  • posts: 366
2008 Advisor
posted on October 05, 2008 at 11:23PM
 
Lost another one tonight. It was on profile page and then gone.
  • Meredith
  • Chicago, IL
  • posts: 612
Community Manager
posted on October 06, 2008 at 09:02AM
 
In response to mysticstarfish's post from October 05 2008 11:23PM
Hi... What's the title of your review and did it appear this AM?
  • mysticstarfish
  • Tuckerton, NJ
  • posts: 366
2008 Advisor
posted on October 06, 2008 at 09:20AM
 

Hi Meredith!  It was for Ironman, and yes, it's back.  Thanks very much!

  • lilsquibb
  • Lansing, MI
  • posts: 529
2009 Writer
posted on October 08, 2008 at 10:32AM
 
The little yellow ballons that appear next to the discussion board posts are not there today. I am signed in and I know I have not read the new posts on all of the different threads.
  • kevin
  • Chicago, IL
  • posts: 115
Staff
posted on October 08, 2008 at 11:02AM
 
In response to lilsquibb's post from October 08 2008 10:32AM
lilsquibb said…
The little yellow ballons that appear next to the discussion board posts are not there today. I am signed in and I know I have not read the new posts on all of the different threads.
What browser/operating system are you on? 
  • GeorgeChabot
  • Conyers, GA
  • posts: 150
2008 VIP
posted on October 08, 2008 at 11:24AM
 
When I saved a review as a draft I used to get a box in the top right corner of my profile. Now I got ??? Where did the draft review go?
  • lilsquibb
  • Lansing, MI
  • posts: 529
2009 Writer
posted on October 08, 2008 at 11:47AM
 
In response to kevin's post from October 08 2008 11:02AM
kevin said…
lilsquibb said…
The little yellow ballons that appear next to the discussion board posts are not there today. I am signed in and I know I have not read the new posts on all of the different threads.
What browser/operating system are you on? 

Explorer... I've had them on this computer before but today they are not there.
  • Meredith
  • Chicago, IL
  • posts: 612
Community Manager
posted on October 08, 2008 at 11:57AM
 
In response to GeorgeChabot's post from October 08 2008 11:24AM
Now, drafts can be found on your My Home page - right side column under your To Do List.
  • kevin
  • Chicago, IL
  • posts: 115
Staff
posted on October 08, 2008 at 05:28PM
 
In response to lilsquibb's post from October 08 2008 11:47AM
lilsquibb said…
kevin said…
lilsquibb said…
The little yellow ballons that appear next to the discussion board posts are not there today. I am signed in and I know I have not read the new posts on all of the different threads.
What browser/operating system are you on? 

Explorer... I've had them on this computer before but today they are not there.
We've isolated the issue and should have a fix in the next day or two.  Thanks for the heads up and feedback!
  • Meri
  • Upstate, NY
  • posts: 1454
2009 VIP
posted on October 08, 2008 at 06:16PM
 
I can't edit a comment I left on someone's profile page.   ;-(  Now my misspelled word will be misspelled forever!

I miss the helpful votes icon by the review listing.
  • Kyle
  • Chicago, IL
  • posts: 15
Staff
posted on October 08, 2008 at 11:42PM
 
In response to GeorgeChabot's post from October 08 2008 11:24AM
GeorgeChabot said…
When I saved a review as a draft I used to get a box in the top right corner of my profile. Now I got ??? Where did the draft review go?

George, thanks for the heads up. It looks like we forgot to put the "draft posted" message on the redesigned page. We will fix that ASAP!
  • GeorgeChabot
  • Conyers, GA
  • posts: 150
2008 VIP
posted on October 09, 2008 at 04:40AM
 
In response to Kyle's post from October 08 2008 11:42PM
Thanks Kyle and Meredith! :>
  • Meredith
  • Chicago, IL
  • posts: 612
Community Manager
posted on October 09, 2008 at 10:20AM
 
In response to Meri's post from October 08 2008 06:16PM
Meri, we'll take a look at re-adding the edit comment feature.

Also, please see the Profile Page launch thread questions about helpful votes. We need you guys to share feedback about where you want them to appear and if you think they should be displayed publicly or not.

Thanks!
  • Meredith
  • Chicago, IL
  • posts: 612
Community Manager
posted on October 09, 2008 at 10:22AM
 
Quick note: We've found some java script errors that we're working to correct. If you notice elements like the Google Maps feature not working... we are on it.
  • JovialCougar
  • Denver, CO
  • posts: 274
2009 Advisor
posted on October 11, 2008 at 09:58AM
 
The number of visitors to my home page has not changed although some members have indicated they had visited and looked at photos, etc... over the last few days.
  • mysticstarfish
  • Tuckerton, NJ
  • posts: 366
2008 Advisor
posted on October 12, 2008 at 11:49AM
 
I have written more reviews but on my home page the number of reviews has not changed.  But when I look at my reviews it does indicate the new number.  My total review count is off by 10 reviews.
  • kevin
  • Chicago, IL
  • posts: 115
Staff
posted on October 12, 2008 at 06:59PM
 
In response to Meredith's post from October 09 2008 10:20AM
Meredith said…
Meri, we'll take a look at re-adding the edit comment feature.
Note that for now, the way to edit a message you have left on someone's profile page is to go your Inbox and include "ones you've written".  You'll see the Edit link by any message you have written.
  • kevin
  • Chicago, IL
  • posts: 115
Staff
posted on October 12, 2008 at 07:01PM
 
In response to JovialCougar's post from October 11 2008 09:58AM
JovialCougar said…
The number of visitors to my home page has not changed although some members have indicated they had visited and looked at photos, etc... over the last few days.
Thanks for the heads up.  This does look like a bug with the new pages.  We'll get a fix out this week.
  • kevin
  • Chicago, IL
  • posts: 115
Staff
posted on October 12, 2008 at 07:06PM
 
In response to mysticstarfish's post from October 12 2008 11:49AM
mysticstarfish said…
I have written more reviews but on my home page the number of reviews has not changed.  But when I look at my reviews it does indicate the new number.  My total review count is off by 10 reviews.
We'll take a look this week.  Thanks for reporting.
  • Kyle
  • Chicago, IL
  • posts: 15
Staff
posted on October 13, 2008 at 11:04AM
 
In response to Meredith's post from October 09 2008 10:22AM
Meredith said…
Quick note: We've found some java script errors that we're working to correct. If you notice elements like the Google Maps feature not working... we are on it.

One of our partners was having some issues last week. If anyone is still having problems in Internet Explorer, please go to "Tools...Delete Browsing History...Delete Temporary Internet Files" to delete these outdated files. That should fix the problem!

NOTE: we are still working on the visitor and review count mentioned in the posts above.

  • Meri
  • Upstate, NY
  • posts: 1454
2009 VIP
posted on October 13, 2008 at 11:19AM
 
I wanted to put a link in my Englander mattress review  [http://www.viewpoints.com/review/edit/Englander-Natures-Finest-review-4e143]  but it wouldn't give me that option; just like with this post.
  • LoveisJoy
  • Chicagoland, IL
  • posts: 66
2009 VIP
posted on October 13, 2008 at 02:18PM
 

On my Review page, I scrolled down to look at all of my "I Am" tags.  When I clicked on the "More" arrow, a small window opened that looked like it was attempting to load but never did.  The small window stayed blank.and the background went completely black. 

  • Meredith
  • Chicago, IL
  • posts: 612
Community Manager
posted on October 13, 2008 at 02:28PM
 
In response to Meri's post from October 13 2008 11:19AM
Meri said…
I wanted to put a link in my Englander mattress review  [http://www.viewpoints.com/review/edit/Englander-Natures-Finest-review-4e143]  but it wouldn't give me that option; just like with this post.
Hi Meri. Do you see the link and unlink button in your tool bar in edit mode? You must highlight the words you want to link in order for the buttons to become active. I just tried to link in a review and here in this comment on the message boards and it worked ;) I'm using Firefox. If you are using another browser, please let me know.
  • Meredith
  • Chicago, IL
  • posts: 612
Community Manager
posted on October 13, 2008 at 02:36PM
 
In response to LoveisJoy's post from October 13 2008 02:18PM
LoveisJoy said…

On my Review page, I scrolled down to look at all of my "I Am" tags.  When I clicked on the "More" arrow, a small window opened that looked like it was attempting to load but never did.  The small window stayed blank.and the background went completely black. 

Thanks for the report! I just tested it out and experienced the same problem. It's taking a really long time to load. We'll add this to our list of items to check out. In the meantime you can view and edit all your tags by going to My Home - About Me - Manage I Am Tags.
  • Meri
  • Upstate, NY
  • posts: 1454
2009 VIP
posted on October 13, 2008 at 04:03PM
 
In response to Meredith's post from October 13 2008 02:28PM
Thanks Meredith!  It helps when you do it the correct way!  ;-)
  • kevin
  • Chicago, IL
  • posts: 115
Staff
posted on October 14, 2008 at 05:02PM
 
In response to kevin's post from October 12 2008 07:01PM
JovialCougar said…
The number of visitors to my home page has not changed although some members have indicated they had visited and looked at photos, etc... over the last few days.
We'll have a fix for this going in tonight.  You should see your profile page views climbing again by Thursday (it takes some time for that data to percolate through our system).
  • Katrena
  • Piedmont, NC
  • posts: 618
2009 VIP
posted on October 17, 2008 at 10:17AM
 

I wrote two reviews last night and tried to save each to a draft. I got a message that it was saved to my drafts folder, but it did not take me out of that page. When I tried to get out of the page, it reminded me that if I didn't save it that the data would be lost. I tried re-writing the one about "What Will Fat Cat Sit On?" because I had put a question mark in the product line, but it happened again. I ended up publishing both of them last night but just wondered if I'm not doing something correctly or if this is a glitch:

 http://www.viewpoints.com/Ce-De-Candy-Inc-Smarties-review-76823

http://www.viewpoints.com/What-Will-Fat-Cat-Sit-On--166012-review-09bd0

I would appreciate any feedback on this.

Thanks!

  • Meredith
  • Chicago, IL
  • posts: 612
Community Manager
posted on October 17, 2008 at 11:59AM
 
In response to Katrena's post from October 17 2008 10:17AM
Katrena said…

I wrote two reviews last night and tried to save each to a draft. I got a message that it was saved to my drafts folder, but it did not take me out of that page. When I tried to get out of the page, it reminded me that if I didn't save it that the data would be lost. I tried re-writing the one about "What Will Fat Cat Sit On?" because I had put a question mark in the product line, but it happened again. I ended up publishing both of them last night but just wondered if I'm not doing something correctly or if this is a glitch:

 http://www.viewpoints.com/Ce-De-Candy-Inc-Smarties-review-76823

http://www.viewpoints.com/What-Will-Fat-Cat-Sit-On--166012-review-09bd0

I would appreciate any feedback on this.

Thanks!


You are not doing anything wrong. This is an element we can improve so thanks for reporting. First, your content is not lost. After hitting "Save as a draft" you should see a green message at the top of the page that says "Your draft has been saved. It is in the Drafts to Complete section of the My Home page."

Next, you can click on My Home to access your drafts. At that time... you see the pop-up warning to save your work. This is what we need to fix. Your draft is already saved so that pop up should not appear again.

If you ever save a draft and it does not appear in your drafts section... please let us know because that would definitely be a glitch.

Hope this helps out! If not, feel free to email me too. I can send screen shots using my latest obsession, SnagIt! :)


  • Katrena
  • Piedmont, NC
  • posts: 618
2009 VIP
posted on October 17, 2008 at 01:16PM
 
In response to Meredith's post from October 17 2008 11:59AM
Meredith said…
Katrena said…

I wrote two reviews last night and tried to save each to a draft. I got a message that it was saved to my drafts folder, but it did not take me out of that page. When I tried to get out of the page, it reminded me that if I didn't save it that the data would be lost. I tried re-writing the one about "What Will Fat Cat Sit On?" because I had put a question mark in the product line, but it happened again. I ended up publishing both of them last night but just wondered if I'm not doing something correctly or if this is a glitch:

 http://www.viewpoints.com/Ce-De-Candy-Inc-Smarties-review-76823

http://www.viewpoints.com/What-Will-Fat-Cat-Sit-On--166012-review-09bd0

I would appreciate any feedback on this.

Thanks!


You are not doing anything wrong. This is an element we can improve so thanks for reporting. First, your content is not lost. After hitting "Save as a draft" you should see a green message at the top of the page that says "Your draft has been saved. It is in the Drafts to Complete section of the My Home page."

Next, you can click on My Home to access your drafts. At that time... you see the pop-up warning to save your work. This is what we need to fix. Your draft is already saved so that pop up should not appear again.

If you ever save a draft and it does not appear in your drafts section... please let us know because that would definitely be a glitch.

Hope this helps out! If not, feel free to email me too. I can send screen shots using my latest obsession, SnagIt! :)



Thanks so much!
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