Accident happened the week of Christmas. Other motorist cited and the agents would not return my phone calls until threatened. The agents also would not return the phone calls of my insurance agent either. Then after they started figuring out that it was another company calling to help us get the case settled the agents would hang up on my insurance agent. After almost two months of calling and trying to get everything done I finally received payment for 70% of cars value. Service that rates car value for them auction of cars and rate the value at NADA value for salvage titles but rip off customers. AVOID! Agents only work when threatened and you contact their supervisors. This was not just one particular agent that I was working with but two in two different departments. I just hope that if I am ever in another car accident that the other person does not have State Auto. Customer Service They never call back unless threatened. Available Plans You get what you pay for.