http://www.viewpoints.com/aboutme/workingman2003 Mon, 25 May 2009 19:30:14 GMT Reviews by workingman2003 http://www.viewpoints.com/Hewlett-Packard-Pavillion-DV6000-Laptop-review-4a214 <p>I purchased a HP  Laptop 1 year and 4 months ago (4 months outside warranty), and the motherboard started to melt, burning internal peices making the Drive and the wireless card useless.  I had two stores confirm that this issue was 100% the product NOT the user.   To fix this issue HP wants me to pay $400, around half of what I paid for the laptop.   All they said was that I was outside the warranty period and they cant do anything, I have been dealing with this for 3 weeks now, and havent got anywhere with them.  They tell me they will call back, they dont, they keep tellling me to wait a day, I do, they dont call back. I am so mad. They want me to pay $400 to fix it, when it is 4 months outside the warranty and it's 100% their FAULT!! They will not help me at all. There has been many issues with this. Both stores told me that HP should of done a recall but never did. I have called 6 times and have gone as far as I can up on the escalations and they will not help me. HP HAS BAD...</p>... Mon, 25 May 2009 19:30:14 GMT http://www.viewpoints.com/Hewlett-Packard-Pavillion-DV6000-Laptop-review-4a214 workingman2003 1 http://www.viewpoints.com/HP-customer-service-review-caf88 <p>I purchased a HP Pavilion Laptop 1 year and 4 months ago (4 months outside warranty), and the motherboard started to melt, burning internal peices making the Drive and wireless card useless.  To fix this issue HP wants me to pay $400, around half of what I paid for the laptop. </p>&#13; <p>I had two stores confirm that this issue was 100% the product NOT the user. All HP said was tht I was outside the warranty period and they cant do anything, I have been dealing with htis for 3 weeks now, half of the time I can't understand the Indian rep.</p>&#13; <p>They want me to pay $400 to fix it, when it is 4 months outsdie the warranty and it's their FAULT!! They will not help me at all. <strong>There has been many issues with this</strong>. Both stores told me that HP should of done a recall but never did.  I have called 6 times and have gone as far as I can up on the escalations and they will not help me. </p>&#13; <p><strong>HP HAS BAD PRODUCTS AND CUSTOMER SERVICE!!! DO NOT BUY HP PRODUCTS!!</strong></p>... Mon, 25 May 2009 19:12:48 GMT http://www.viewpoints.com/HP-customer-service-review-caf88 workingman2003 1