http://www.viewpoints.com/aboutme/wearytraveller Thu, 18 Jun 2009 03:45:34 GMT Reviews by wearytraveller http://www.viewpoints.com/Expedia-com-review-9ebf0 <p>I once frequently used Expedia.  After the experience I had tonight my only involvement with them will be to raise public awareness of their gross incompetence and greed.  I booked a flight and hotel with them for my mother and I to attend my father's memorial.  My mother has now fallen ill and can't make it.  I called Expedia and after 25-minute hold I speak with representative who tells me I can get credit on the flight for my Mother but Delta will charge us $150 for the cancellation - real humanitarians!  I ask him to send me an email record of this.  He puts me on hold and 11 minutes later he hangs up. I never get an email. I call back and wait another 22 minutes to speak with representative.  This time she tells me there is no refund, no credit, nothing.  According to her, "I bought a package and a package cannot be divided."  Of course!  I asked given the circumstances if there is anything Expedia can do. She said no. I asked her to send me an email to confirm in order to...</p>... Thu, 18 Jun 2009 03:45:34 GMT http://www.viewpoints.com/Expedia-com-review-9ebf0 wearytraveller 1