sunny111111 says "Get the warranty: you're going to need it" about Dell Service plans/Warranties

sunny111111 — Thu, 23 Aug 2007 23:15:03 GMT

For anyone who hasn't built a computer themselves from scratch, you need to get a Dell warranty with any Dell purchase. I have mixed feelings about the service. The overriding concern is that a product should be sold that is problem free not to need a warranty. However, every Dell I've owned (5 so far, 3 desktops and 2 laptops) have needed service and everyone I know who's had a Dell has had similar problems requiring service. Therefore, even though the service plans are expensive, they are not optional.

It is a struggle to get any part repaired or replaced. Though I am not a tech geek, I've used computers since I was a little kid. So I know when I make a call to customer service, it will end up that I have to ship the computer to them. However, there is no prevision for this in the call center scheme that they use.The phone service people do not seem to have technical skills; they only read what is on their computer screen. Therefore, you cannot just get on the phone and tell them what......

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sunny111111 says "Get the warranty: you're going to need it" about Dell Service plans/Warranties