Latest reviews about Vonage

Jay75 says "Vonage-FAQ.com answered all of my questions about Vonage service" about Vonage

Jay75 — Fri, 09 Oct 2009 23:02:11 GMT

I was considering Vonage phone service a few months ago, but had a lot of questions. I came upon www.Vonage-FAQ.com and found answers to all of my questions about Vonage VoIP service. In addition, Vonage-FAQ.com was offering special discounts at the time I signed up. I am extremely happy with Vonage phone service and will never go back to my previous phone service.

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greenefamily says "Vonage, not so great and believe me I tried!" about Vonage

greenefamily — Sun, 27 Sep 2009 21:45:05 GMT

I hooked up with Vonage in Feb of 2008. It seemed like a better deal than what I was getting with Quest. I was paying 25.00/ mo for just a phone line and with Vonage I could pay about the same and get everything!! Everything except good, reliable, consistant service.

With in a couple of months people calling me said I was breaking up, I thought they were either crazy or on a bad cell phone. With in a year people I called were breaking up. So I called Vonage and put in a tech. request after being asked what my pin was, I never got and my first pets name, I never had! It took at least 15 min. just to get through the security questions. They couldn't figure out what the problem was and sent me a new modem. I had to pay shipping to send back the one I had. That didn't help, and it got worse. There would be days when I had to choose if I wanted internet access or use my phone but I couldn't have both hooked up. I again put in a tech. request. After my 4th tech request...

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shortredhead73 says "Finally, a company that appreciates its customers" about Vonage

shortredhead73 — Tue, 25 Aug 2009 19:29:26 GMT

I first decided to switch my service with Vonage due to the absolutly horrible service I received from one of the big name phone companies. My brother had been with Vonage for almost 2 years and swore by it. I had DSL and phone service through my previous company and my bill was $110.00 a month. I switched to cable internet, a high speed internet connection is required for Vonage service. I now have much better internet and better phone service and combined my bill is $85.00. One of my favorite features of Vonage is if there is a problem with the service, it is easy to identify. If the problem is with your computer connection, a recording will state that the company cannot connect to the Vonage device. This feature is unbelievably helpful when troubleshooting. I have never had any problem with clarity of the line and was able to keep my previous phone number which was a huge plus. I have called customer service twice and both times have been very happy with their response....

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shortredhead73 says "Finally, a company that appreciates its customers" about Vonage

shortredhead73 — Tue, 25 Aug 2009 19:29:23 GMT

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pitcherday says "I love you, Vonage!" about Vonage

pitcherday — Sat, 18 Jul 2009 21:21:39 GMT

I don't live near my family, or in-laws, so we were rackin' up the charges with a traditional phone. When we lived in TX, we had phone through our cable company and it was great to have no long-distance charges! Then we moved to IA and our cable company is crap-a-loo. We tried the MagicJack... crap-a-loo, chapter two. Enter Vonage...

We got a deal online for three months at $9.95 and free equipment. No contract required. It's $24.99 a month now. I wanted an even better discount, so I paid for the entire year in advance after the three months was up! Note: it was a 20% discount over monthly billing, but buyer beware: there are no refunds for any portion of the year if you cancel your service. I am sure I am keeping Vonage so it made sense for me.

They have many features which are oh-so-nice. My favorite is the automatic forwarding of the calls to the cell when the internet goes down. My only option for high-speed broadband is the cable company. Bad, bad, bad service. So it's great to know...

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GrandmawsOpinion says "Say Good Bye to Expensive Long Distance Phone Service" about Vonage

GrandmawsOpinion — Sat, 18 Jul 2009 13:32:31 GMT

When we moved from our home state of Pennsylvania to North Carolina I we make tons of long distances phone calls. And with family members in England and Scotland we make lots of international calls. Calling two and three times a week talking for a minimum of one hours per call those minutes added up quickly until we changed to Vonage as our primary phone service.

Our high speed cable internet delivers our calls quickly and clearly. Our friends and family haven't noticed any change in sound quality or connection. Vonage has many features that help me keep my phone calls organized. I can log into our online account and see every call we've made or received., My favorite feature is our voice mail is also sent to our email address allowing us to play our voice messages via our computer's sound system! It's a great feature to use when our kids call and we can listen to their messages together and save those precious calls from our granddaughter as a sound file. I have dozens...

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dannanonie says "Vonage was a rip off of money and time." about Vonage

dannanonie — Mon, 29 Jun 2009 21:16:37 GMT

Vonage took advantage of my 77 year old mother. They did not inform her that she would not be able to receive collect calls with their service, which she depends on. It took close to 10 hours of phone calls to customer service to get her phone number returned to her. She had to connect to Vonage in order to get the number back. She was without phone service for approximately 2 weeks during the holiday season in an effort to be connected, then reconnected to another phone company. Vonage fined her $66 for early cancellation without prior notification. It was a very frustrating experience, which involved alot of time with misinformed customer service reps. Beware!

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lisavit says "Not all that" about Vonage

lisavit — Thu, 30 Apr 2009 17:24:54 GMT

I am not overly thrilled with Vonage's service. Their sales department tells you everything will work fine but that is simply not true. you sign up get their equipment, of course they bill you right away and then BAM you have nothing. Yup that's right once they transferred my number I was left with no phone or internet. Needless to say this was during Thanksgiving. Let's not forget now you're stuck with them for 2 years according to their contract. So I'm stuck, the connection is terrible and so is the sound.

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tmlile says "Too good to be true" about Vonage

tmlile — Mon, 20 Apr 2009 19:10:28 GMT

When I first got Vonage, everything was gravy. Then all of a sudden, my internet would stop working. Your internet has to be working in order for your phone to work. With neither one of them working, there was no way of contacting Vonage. So I called to cancel. They charged me $128.00 without telling me they were gonna charge me for cancelling. But the good news is that my internet has had no problems since cancelling with Vonage. Vonage has great prices, but you get what you pay for.

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jennifermardin says "Love it, would never pay full price for phone service again" about Vonage

jennifermardin — Sat, 11 Apr 2009 00:48:43 GMT

I absolutly love vonage phone service. I can not say enough good things about them. I purchased this suspecting that it would not work as well as advertised or that they would eventually keep putting the price up until it was virtually the same as the phone company. I would like to admit that I am probably above average when it comes to being familiar with computers. I've never met one that I couldn't run blissfully well within 30 minutes. When the package came, I simply hooked it up, and it worked. Nothing complicated or hard to understand. I have never had a problem with it. I was so thrilled with the service that I also had my grandmother hooked up with it, she also has never had a problem with hers. I need to mention that if the power goes out, so does your phone service. You also require an active broadband connection. I think however, that it is the best and only way to have the internet.

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snowpea says "Vonage voip service has saved me a lot of money!!!!" about Vonage

snowpea — Tue, 17 Feb 2009 13:53:40 GMT

Vonage voip service is well worth swtiching to. I pay less than half of what I use to pay on my monthly phone bill. You do not have to pay any long distance charges. All calls are included in the low monthy cost. What a great deal! I have had less problems with vongae than with other phone services....

Azucarmoreno says "The Future of Communications is Here!!!" about Vonage

Azucarmoreno — Sun, 09 Nov 2008 16:04:57 GMT

Vonage will work best if your broadband provider has reliable service! VOiP is the future of communications and Vonage offers the best service in that technology. I have been a happy Vonage customer for over 2 years now and my service has been reliable.

I love that all of its features are inclusive of one set low monthly price, all domestic long distance calls are inclusive; the best yet is their low international rates sometimes even free depending on the country -- Canada, France, Italy, Spain, Germany and the UK are FREE!!!

I call Latin America and Asia and the rates are so low that it is almost ridiculous. Some countries have rates as low as ONE PENNY a minute - No other phone company or VOiP company will offer you such low rates. The one thing to keep in mind is that the rates will be higher if the international number you are calling is a Cell phone as supposed to a landline.

There are many neat features that only Vonage offers. For instance, instead of call forwarding to one...

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panahonee says "VONAGE - TERRIBLE !! Explains it all!" about Vonage

panahonee — Tue, 23 Sep 2008 17:51:41 GMT

Vonage Phone Service

Pros: it is cheap and you get what you pay for

Cons: Customer service is terrible, phone service is on again off again. The customer service line is useless. They leave you on hold for 30 minutes plus each time and do not solve your problems. Even if they are wrong they will charge you.

Summary: This company does not provide the service they promise. They don't stand behind their product and when you try to cancel they will leave you on hold for an hour hang up on you and still charge you a disconnect fee of $39.99 that they do not disclose. Be sure to get written confirmation of your disconnection or they will not disconnect and will not refund your money....

Diego11372 says "The worse telephone company" about Vonage

Diego11372 — Sat, 20 Sep 2008 02:11:12 GMT

This company offers a very inexpensive fee, but the quality of the voice over the network is the WORSE, and their customer service is so bad, sometimes you cant even understand their really heavy accent. I finally got rid of the service, but was charged $90 to disconnet. Oh, and calls get dropped all the time. Trust me, you dont want this company...

xxprodigyxx11 says "OUTSTANDING PHONE SERVICE" about Vonage

xxprodigyxx11 — Tue, 02 Sep 2008 06:03:49 GMT

great phone service. deffinitly clearer than tradional phone service. and a fixed monthly fee so there are no surprising charges on your bill. definitly gonna put the traditional phone service out of business....