Latest reviews about Sears Home Appliance Warranty Service

SearsReallySucks says "Sears Sucks. I only give it a star because you have too." about Sears Home Appliance Warranty Service

SearsReallySucks — Thu, 17 Sep 2009 18:04:39 GMT

Bought a Fridgidaire Freezer/Refrigerator. 33 days later, it quit. Took a week to get someone out to look at it. He determined that the control unit was bad, and of course, had to order the part. He scheduled a repair for a week later, but because the unit was on back order, we had to cancel. A week later the part arrives and I call to schedule the actual install. And, I'm told I have to wait ANOTHER week. So, I'm w/o a freezer for almost a month.

I grew up in a household that bought a lot of stuff @ Sears. Never again. Would I recommend them to a friend? I wish viewpoints had a "HELL NO" option besides just yes or no!

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AngelahatesSears says "I WILL NEVER PURCHASE FROM SEARS AGAIN" about Sears Home Appliance Warranty Service

AngelahatesSears — Fri, 03 Jul 2009 21:59:38 GMT

I am currently taking Sears Canada to Small Claims Court. I purchased an AC unit from Sears about 2 years ago. I only used it for 2 summers, which is a total of 6 months maximum. This year I turned it on and it was not cooling, this was on April 26th, 2009. It is now July 3rd and EXTREMELY humid and hot in Montreal, Quebec and I am 6 months pregnant and Sears has yet to repair my AC unit!! This is a nightmare, I have called the customer service department at least 30 times and i am not exagerating. I have had 2 service calls where the repairman could not figure out the problem and then on the 3rd service call they told me that the whole evaporator was cracked. They then scheduled me for 2 other appointments and they never showed up. I have spent hours working on case against them to get back my $5000 that I paid them. I have a 6 year warranty for parts and labour that is absolutely worthless! Please i urge you DO NOT PURCHASE FROM SEARS!!!! I wish I never purchased...

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billyt says "SERVICE PLANS NOT WORTH THE $$$" about Sears Home Appliance Warranty Service

billyt — Fri, 22 May 2009 17:02:01 GMT

My grill stopped working, again, after only having it for 18 months. I called Sears, made an appt, took the day off work, and they never showed up. I called back again and now it's going to be another 2 weeks before anyone can come out to fix it. I will never buy anythign frm Sears again, they are horrible and do not care about their customers. I also bought a camerra from them, went on vacation, took pics which came out horrible, went to retunr the camera only to be charged a 15% restocking fee. WHAT THE?? I kept reminding the rep and the manager that the pics came out bad, they wanted me to prove it to them by bringing in some pics, WHAT?? Are you kidding me?? Please tell your famil and friends, do not shop at Sears, their quality has sunk to that of KMART....Match made in Heaven I guess.

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ssingleton001 says "kenmore elite warranty-great, mgr's knowledge of it not so much." about Sears Home Appliance Warranty Service

ssingleton001 — Fri, 20 Mar 2009 18:49:47 GMT

Last year, i bought a Kenmore elite food processor. First time i used it, the spring button to secure closing, literally sprang off the processor, not locking it anymorel. As a safety feature, wouldn't run anymore without manually holding button down. I glued it back in, and worked great. Used it two more times after that. The 4th time, in just a year, i used processor, using shredding blade, the pulse button stuck and wouldn't shut off without unplugging. I pulled out my manual and sales receipt, put appliance in bag,couldn't find the box, and my husband and I went to the Sears store, just as the warranty instructed. It took us at least 20 minutes of walking around that store to find a check out that actually had an associate in it. There was no one in the appliance area, children's area, shoe area, pick up area, automotive area. I could have walked out with the store. We passed a couple waiting for someone in the fitness equipment area to come back to them. They walked...

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myfriend says "Your warrenty services is fantastic, recommend to my friends" about Sears Home Appliance Warranty Service

myfriend — Sat, 20 Dec 2008 00:04:14 GMT

When I purchase your products Sony Tv, Airconditioners, Treadmill and jewerly. I always get your in home service warrenty and repair. We have had to use them several times. Sears is on time and gets the problem solved everytime I have used it.. Thank you sears...

Rowena says "Great deal" about Sears Home Appliance Warranty Service

Rowena — Tue, 28 Oct 2008 00:07:48 GMT

When I purchased my side by side refrig I also brought service warranty. I have used it three times with no problems. When we had a strom and lost our power, I lost food in both my refrig and my chest freeze I had had purchased several years before, but kelpt to warranty paid up, Sears paid my a total of $600 fo the food. A few months later a repeat of the same thing netted my $400. It only took 1 phone call each time....

rhondak says "buy it love it, service sucks, if you can get it " about Sears Home Appliance Warranty Service

rhondak — Sat, 27 Sep 2008 16:09:17 GMT

I buy seervice warrenties on all appliances, have everything from Sears but then try to get service when you need something fixed, they can do it anyday but when you need it done.....three weeks wait on a washer/dryer less than 1 month...maybe next time I will check out someone who services better.........I can get them out the same day to fix my lawnmower but anything else wait........wait..........wait..........if they even answer the phone...

Momof6 says "Sears heating & cooling - very hard to get help after sale" about Sears Home Appliance Warranty Service

Momof6 — Thu, 11 Sep 2008 12:27:41 GMT

We had Sears install a new furnace and air conditioner in our home. The salesman was nice enough but I didn't really like the high pressure of having to make our decision the day he was there. We had it installed and all went well, but a month later there is water on the floor by the furnace and we then started having problems getting someone out to check out the problem. The numbers on the business card the salesman gave us no longer work (that worries me). We finally got through to someone at Sears and they said they would send someone out. Of course no one came, so we had to contact them again and again. Then when whoever it was called to set up an appointment, they were rather rude. The repair person finally came and is claiming that the water is coming from the water heater! Well the water heater is no by the furnace and we have seen the water dripping from the furnace, so we are not satisfied with what he told us. Don't know what to do now....so hard to get good......

Searssucks says "Do you really call it Service Protection?" about Sears Home Appliance Warranty Service

Searssucks — Mon, 18 Aug 2008 21:29:02 GMT

I have a service protection plan and have had it for many years. Now Sears has decided that since I live 30 miles out of Dallas, they will only come to my location on Mondays. I paid the FULL price for my protection and find this unacceptable. No mention ever was made that full price from me meant half service from Sears. Now I will be without television, a 50 inch DLP Samsung for almost a month. I paid 2700.00 for this set and have had many, many repairs on it. Sears seems to just blow it off as a cost cutting issue, yet any town in the metroplex of the Dallas/Fort Worth area is 30 miles from the service department. Every time I call about this, the service representative hangs up on me or the "friendly" automated system cannot get me to a "live" person. I have been a loyal and consistant shopper of Sears for over 35 years. Look up my spending habits. I spend alot of money to receive the best Sears has to offer.
I am not satisfied with the quality of the repair department.

If......

Searssux says "Sears appliance repair appointment systems is unacceptable." about Sears Home Appliance Warranty Service

Searssux — Sun, 17 Aug 2008 04:52:03 GMT

Sears will soon be out of business if they treat all their long term customers like I have been treated! And, as well as this lousy customer service, the appliances are no longer reliable and long lasting. There was a time when Kenmore was a respected brand. In the last 5 years, I have purchased both a side by side fridge and an installed dishwasher. Both broke down within 3 years. Fixing the ice maker in the fridge cost $350! The dishwasher, less than 3 years old, is now kaput, with a $315 (EXTORTION!) repair needed...

This would be bad enough, but attempting to schedule service entails trying to communicate to individulas who obviously speak languages other than English and appear to be more interested in selling a warranty rather than provide repairs. And, due to their poor English and/or poor training, correct phone numbers and correct availability times don't seem to be recorded properly. After this last go round, where both my partner and I missed work to wait in...

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Cartagena2008 says "It is not costumer service friendly" about Sears Home Appliance Warranty Service

Cartagena2008 — Fri, 08 Aug 2008 22:46:28 GMT

Sears repair service request was very unprofessional. I had to wait to be transfer from person to person saying the same thing like a game. "I will now transfer you for someone in repairs who will further assist you" I fell for the first two times. On the third time, I asked whether this was a game? Costumer service lady hang up on me. I expend lots of money on Sears so that when I need help for some one to from repair to come to my house to place the doors on my refrigerator that were order by Sears, I get treated like that.

Costumer very dissatisfied with the telephone service for home repair from Sears.

Maria I McCullen

630-273-2511

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Cyn100 says "American company?? or not!" about Sears Home Appliance Warranty Service

Cyn100 — Thu, 07 Aug 2008 18:24:33 GMT

Sears has been a staple in our family for a very long time. We buy our appliances there and have always been happy with the service dept. BUT i must say the customer service call center is absolutely horrible. The people don't speak ENGLISH...they don't listen and they hang up if you get frustrtated with them in the least. I spent about an hour trying to get someone to speak to me about my dryer light. I was hung up on twice! All I wanted was to be transferred to the repair dept.

I hope the call center falls off the face of the earth! then maybe you will open another one here in AMERICA...????

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LorraineB says "The telephone system is terrible!!" about Sears Home Appliance Warranty Service

LorraineB — Thu, 07 Aug 2008 03:33:35 GMT

I called the Sears repair line today to set up an appointment for a repair man to come out and install a new part I had bought for my cooktop stove. I had cracked the top and wanted to replace just that piece. The part came in and I called to set up an appointment to have someone come out. It was awlful. First, you have to answer about a hundred questions to this voice (what happened to true customer service??), then when you FINALLY get a person, they transfer you, then that person transfers you, and then that person transfers you and then you get hung up on!!! I was so frustrated that I gave up!!! I will get my cooktop replaced by a person who answers the phone!!...

zzwindrunner says "Very frustrating and when I got to a live person they were rude." about Sears Home Appliance Warranty Service

zzwindrunner — Wed, 06 Aug 2008 03:58:13 GMT

After purchasing a LG steam front loading washer and dryer and a 50 gallon hot water heater for my new house on April 30, 2008 I had a problem with the rebate and TRIED to call my local store. After many vane attempts and requests to talk to the salesman in the local store I was badly treated and patronized. The service person insisted that THEY would take care of the problem. I related the problem and was told there was nothing they could do. When I called back to complain to a supervisor, they HUNG UP ON ME. I was not rude or mean, just insistant that I be given the direct number for the store. I finally got in the car and went to the local store where the kind and sweet original saleman took care of my problem within minutes. I have done business with Sears for 43 years but my recent bad experiences with the phone system and with the unacceptably long time to get service (call on August 5 warranty service scheduled for August 29th) has made us rethink and cancel the home improvement...

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prismangold says "If I had my druthers, I'd druther speak with a human." about Sears Home Appliance Warranty Service

prismangold — Mon, 04 Aug 2008 19:24:22 GMT

SEARS TELEPHONE ANSWERING SERVICE - Having a recording ask me the purpose of my call and having that recording not recognize that purpose, then having the recording rush ahead if I don't respond in just a second or two because none of the examples cited is the reason for my call, is so darn frustrating. What may serve customers better is an old fashioned human being, and in lieu of that, at least an additional choice for "other" concerns/questions that will get you to a real, live, breathing, person.

I ask you to experiment one time, call Sears and ask for Miracle Ear. I believe Miracle Ear Is exclusive to Sears, but it is not recognized as one of the choices. One day I was so cotton-pickin' frustrated trying to reach Miracle Ear at the Sears in Lakeside Mall, that I left work and drove over to the store so I could make an appointment to have my Miracle Ears cleaned and adjusted. Just a bit inconvenient!!! Sensing my irritation (red face, huffing, puffing, foot stomping, etc...

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