Latest reviews about Juno (Net Zero)

joctober says "Horrible Service - Juno" about Juno (Net Zero)

joctober — Wed, 18 Nov 2009 13:25:24 GMT

Constantly states that all access numbers are busy, when I do get a connection it is very short lived and terribly slow. Customer service is horrible and uncooperative. The billing department is horrendous, they're unorganized, and good communication skills are nonexistent. Trying to cancel is a nightmare, and they will try to take all money they can get away with.

When I started with Juno several years ago, they were an excellent company, with relatively fast dial up, now in the past year everything has gone downhill and just getting worse with no sign of improvement anywhere in the future. They went from being a caring, concerned, customer oriented company to an unconcerned, poor quality, money grabbing business.

...

SteveInBama says "How do I get out of this? Deceptive practices" about Juno (Net Zero)

SteveInBama — Mon, 27 Jul 2009 18:10:53 GMT

My mother used NetZero for a few months but then upgraded to ATT DSL.

I just attempted to help her cancel her NetZero account. What a nightmare.

First, I had to call an 800 number and sit on hold for several minutes. Then, I had to communicate with a representative who isn't a native English speaker. Finally, when I made it clear to her that I really want to cancel and that I don't want any other services or billing, she said we'll give you a free month of backup service just in case your DSL has any problems, OK? I said, I want to cancel my NetZero account. She said, this is a free service. For one month we'll offer you this free backup service - blah, blah, blah, OK? I said, I don't want to pay for anything. She said it's free and runs through Sept 26. I said, OK, just cancel my account.

Well, I received a confirmation email that said congratulations on your NetZero upgrade. It didn't mention anything about me cancelling my account.

I called back, waited for a...

...

HappyGeorgian says "Great service, especially for the price" about Juno (Net Zero)

HappyGeorgian — Sun, 27 Apr 2008 10:40:14 GMT

I have used Juno for many, many years and find it very dependable. While I also have wifi that I use whenever possible, Juno dialup is a product that I can trust to always be there when I need it....

gabgossip says "One small step for price, one giant step for complete service" about Juno (Net Zero)

gabgossip — Thu, 24 Apr 2008 10:36:13 GMT

I've been with netzero for a good 10+ years and till this day I can honestly say that I've had no problems with the service, let me also add that I still use dial-up till this day and have never had any problems whatsoever. I've told many of my friends that unless their going to do brain surgery on someone while surfing the net than I could see the reason for DSL, but for the years I've had with netzero dial-up, I've never had a problem going from page to page or downloading for that matter and I think that their the only service that allows payment from a checking or savings account other than credit card. I can agree with the two gentlemen and their reasons for not liking Netzero, which is customer dissatisfaction rather than service dissatisfaction as per their comment, and as always to each his own. I hope though that one day that doesn't happen to me, but if it does I know i'll still be paying less than $20 a month. Here's to Netzero and another 10+ years

...

Jezzabelle says "works for me" about Juno (Net Zero)

Jezzabelle — Fri, 18 Apr 2008 13:41:36 GMT

been with them for years never had a problem...

redbird113 says "won't cancel service when asked" about Juno (Net Zero)

redbird113 — Fri, 18 Apr 2008 02:04:09 GMT

When I tried to cancel my service, it took them almost 6 months to cancel it, and charging me for every month...

resqspc says "Great stuff!" about Juno (Net Zero)

resqspc — Thu, 17 Apr 2008 22:37:14 GMT

After suffering with (courtesy of Qwest, my landline provider) MSN, anything would've been an improvement, but Juno really does give me what I need and much of what I want at a decent price. I do wish I could ditch their homepage, but the two extra mouse clicks to close and reopen IE7 isn't exactly a major imposition. Not perfect, but very, very good and quite reliable....

Soosie says "OK, but I think you could do better" about Juno (Net Zero)

Soosie — Thu, 17 Apr 2008 19:59:44 GMT

Net Zero is OK for the money. I am looking for a better service. ...

dbotay says "I have always used juno and see no reason to change." about Juno (Net Zero)

dbotay — Mon, 03 Mar 2008 18:28:56 GMT

Juno is easy for beginners...

insanetequilarush says "Wouldn't recommend it" about Juno (Net Zero)

insanetequilarush — Mon, 18 Feb 2008 18:12:57 GMT

You can't connect without their software. Their software is just a piece of adware that insists on changing IE's homepage and adding their own toolbar. Not that I use IE; I use Firefox :). You can't minimize their ads while it dials and it stays on top of anything else you might be doing. When you install it, it sets itself (without asking) to start on system startup. It will not run on Linux (unless you have linspire, maybe). After about a month or two, when running netzero, it will say the install is corrupted and ask you to reinstall (and I know at least two other people that have the same problem). I think this is the culprit behind my computer acting so buggy. It didn't give me much trouble before. I haven't gotten around to ditching them yet, but I've heard so much about them charging people's credit cards after they cancel, and I don't look forward to the battle. Maybe I'll just go to the bank and get them to refuse payment when netzero charges my account, the day after I cancel.......

AverageConsumer says "NetZero is a criminal enterprise!" about Juno (Net Zero)

AverageConsumer — Wed, 23 Jan 2008 01:54:34 GMT

Working Net Zero has been a nightmare! I used them for several months with no major problems, but once I decided to upgrade to another company with DSL they (Net Zero) "refused" to cancel my account. The stated they canceled and provided a confirmation number, but two (2) months later they started to bill me again (charged on my credit card). When I called customer service I was informed they had (on their on without my authorization) signed me up for a different service package. I was very clear when I first called I was not interested in any further service.

I will be checking with an attorney, but making a fraudulent charge on a credit card is a criminal act.

...

SCChestnutmare says "Why pay more for the same service?" about Juno (Net Zero)

SCChestnutmare — Fri, 31 Aug 2007 15:32:43 GMT

There are many internet service providers (ISPs) to choose from these days. While the quality of most ISPs is similar, the cost can vary from free to $30/month (or even more). I have tried several ISPs and have found Juno and Net Zero (same company now) to provide the best value. You simply get the same service (or better) for a lower price.

Juno seems to work just as fast and just as well as any other provider. Juno provides all or most of the same helpful tools as other providers. Juno costs less than most of the popular providers - AOL, MSN, Earthlink included. Juno matches speed with other providers.

I can’t think of any reason to pay $20 or $30 per month vs. $5 to $10 per month for the same service. Try Juno and see if you don’t agree!...