Latest reviews about Home Depot - New Albany, IN

wvjenny says "very nice" about Home Depot - New Albany, IN

wvjenny — Thu, 06 Aug 2009 05:14:50 GMT

Very nice place to shop at home depot. great prices/good quality products.

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Rosarynun says "Silestone Countertops: The customer is never right." about Home Depot - New Albany, IN

Rosarynun — Wed, 06 Aug 2008 20:59:35 GMT

Before deciding on Silestone Countertops I went back and forthe between Corian, the new laminate from Lowes(I have forgotten the name of it) and Silestone. I decided to go with silestone because one of Home Depot's selling points was that all of their products have hight customer ratings and they do not put anything in their store that does not have a high rating. I am trying to figure out now where they get their reviews from because their craftmanship and service was awful. First of all it took 2 months to get my countertops installed, the lady handling my order forgot to submit the measurements to Stone Made Products before a specific deadline to have an installation before Thanksgiving of last year. She had my measurements 5 days before the deadline, and sent them in the day after. When they finally came to install them (at 8 o'clock at night mind you, I settled for that because they forgot to come that morning), the installers intentionally cut off the lip to my counterop's......

painterpoet says "Great place to buy brouse and shop" about Home Depot - New Albany, IN

painterpoet — Fri, 23 May 2008 01:25:09 GMT

I am an avid Home Depot fan, usually have most item we are looking for in any department, also I can brouse at my leisure and usually find a bargin.

The staff is helpful, and polite especially the managers.

If one has problems they are often solved in a respectful manner.

I would recommend the Home Depot to anyone who like a great store

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MrsChrissy says "You can do it, and we wont help- The Home Deopt" about Home Depot - New Albany, IN

MrsChrissy — Wed, 07 May 2008 23:47:16 GMT

We had a huge remodeling job on our hands and were approved for a high credit limit at the Home Deopt so we did all of our shopping there. What a mistake!! There was NO customer service and if someone didi help us the had no idea how to answer our questions. For example, we order the materials for a deck with the help of a "Deck Designer". When the materials arrived shorted us almost a quater of the lumber we needed and no deck spindles!...

richard648 says "This place sucks big time. I found out after I spent $3000 !" about Home Depot - New Albany, IN

richard648 — Mon, 24 Mar 2008 00:11:10 GMT

I bought all my appliances there and asked for a service contract on each one. It took three hours of indecipherable paperwork to do it all. I was told I would get the rebates and contracts in the mail. They never came. After months of fighting, I found out that I never was provided with the service contract on my refrigerator and I could not buy one now as it was 5 months past the date of purchase for this. A month later, my refrigerator broke down and it cost me $400 to fix.....all because the Home Depot messed up my order!...

reporter56 says "Home Depot has good products, but its contractors leave somethin" about Home Depot - New Albany, IN

reporter56 — Sat, 08 Mar 2008 08:07:29 GMT

When we did a complete remodel on our kitchen, we has Home Depot resurface our cupboards. The representative came to our home and was very helpful, not at all pushy. However, when the contractorsthat Home Depot used came and did the work, one of the guys in particular did VERY sloppy work. We had to keep pointing out things that were crooked, and after looking more closely to the work, we found even more shabby workmanship. The two workers had to come back twice after they had completed the job to fix, and or replace veneer and crown molding. In several places, for instance, the one guy had shot nails completely through the crown molding, then pulled SOME of the nails back out and renailed it. Holes were not fixed, and some of the nails were still sticking out where they could be seen in plain sight. I guess I would not recommend Home Depot resurfacing anyone's kitchen cabinets.

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greechiep says "Highly Recommended" about Home Depot - New Albany, IN

greechiep — Thu, 28 Feb 2008 18:11:46 GMT

I just love Home Depot coz they've got everything you need for your home. They also offer some home improvement workshops where you can learn a lot. Very convenient, store almost everywhere. Great discounts too....

stevenci says "good selection but hard to find items" about Home Depot - New Albany, IN

stevenci — Sun, 24 Feb 2008 07:21:19 GMT

They used to advertise that an associate would help you find what you needed for you project. Now it is hard to find an associate on the floor if you have a question....

xjewel903x says "Great store for the do-it-yourselfer" about Home Depot - New Albany, IN

xjewel903x — Fri, 15 Feb 2008 13:50:38 GMT

This is the place I love to go to do those around the home projects. We have recoated our own roof for the fraction of the price of a roofer and installed our own hardwood floors in our kitchen and bedroom. Home Depot has all the materials we need and have great associates who can help give you advice when needed. Their shelves are always stocked and most of the time stuff is easy to find. They also have classes once a week on how to do-it-yourself on different projects which is great for people like us....

eiei00 says "Deteriorating Customer Service & Products!" about Home Depot - New Albany, IN

eiei00 — Thu, 14 Feb 2008 01:40:35 GMT

Over the past 5 years this company has become too big for their britches! Left and Right, everything we bought there was falling apart. Then when you take it back to replace it, they say, "Oh, I'm sorry New Policy, We have to send it off to get fixed." Then they say it was looked at and cost this much to replace and its not covered. Yet when you look at the paperwork that came with the item it said it was.

More and More like other chains unfortunately, like Wal-Mart. Everyone needs to step up and see the bigger picture...Your paying cheaper, because your getting cheaper, crappier products!

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painter74 says "You can usually find it here!" about Home Depot - New Albany, IN

painter74 — Tue, 12 Feb 2008 01:28:24 GMT

I love the Home Depot. This store always gives me so many ideas for improvement to my home or garden. The staff is usually friendly and very helpful. I know that if it is something that I need for my home, I can probably find it at Home Depot. They have such a large selection. Though, sometimes that can be overwhelming. It is a huge store. And sometimes you can get "lost" in there. The prices are a little high though, for such a large store, you would think there may be some type of bulk discount they get that they could pass on to customers....

posteherchild says "Customer Service at it's best!" about Home Depot - New Albany, IN

posteherchild — Sat, 09 Feb 2008 00:24:00 GMT

On a recent expedition to have carpet installed in my whole house, I compared Lowe's against Home Depot and found out that Lowe's raises it's carpet prices in order to offer lower installation prices and then falsely advertises that it is the lowest price around. Home Depot offered 199.00 installation for the whole house, and the installers did a great job. My measure was done within 48 hours and the install set up for 3 days later. One week was all it took to make my house look like a beautiful new home. I would highly recommend their services!...

MacGyver says "Never Again, Unless Jim is Store Manager not just Lawn & Garden " about Home Depot - New Albany, IN

MacGyver — Mon, 21 Jan 2008 19:02:27 GMT

When I goto Lowe's I am welcomed buy every emplohyee & the Management. Toded, the Manager even escorts me to departments to assist with getting me what I need but have no idea what it is called or who makes it. Every item he has given me work, does te best, and husband is amazed that I can buy stuff.

Last year my husband bought me a MTD/Troy Built snow blower that is power driven since I cannot push it with my broken neck, and the first time I use it it blows its engine. Obvious not a new unit sold to us for $600 at Brooklyn Tractor in Cleveland OH. So we phone them to come & get it, we are told they no longer sell MTD & Troy Built is their product. I TOLD THEM THEY HAVE MY MONEY FOR CRAP. They said sorry, but not theiir problem. So I got the Attorney General of State of Ohio to get our money back. SO now we are shopping for a new one. I have seen plenty of reviews for Toro & Ariens.

Lowes is #1 stop but guess what, they have MTD & Troy Built, NO WAY! So over to Home...

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kid-kansas says "Hello- DId you find what you were looking for?" about Home Depot - New Albany, IN

kid-kansas — Thu, 17 Jan 2008 02:10:43 GMT

I hear the same thing every time I walk into our Home Depot "Hello Did you find what you were looking for" So many in fact it gets to be repetitive sometimes. It is refreshing as opposed to their biggest competitor though, you know the big "L".

The Service

Sometimes when I need help their is no one in the department I am in, but a short walk to a main isle always brings an able bodied person. If they are not from that department or not familiar with the product they call someone to help me. Most times the wait is very short and if not the person tries to help anyway. I appreciate that as I go there for a lot of projects I do around the house.

I have had them go out of their way to help me at times as well. Once I was looking for fence boards and one guy stayed with me the whole time helping me with my measurements and counting the boards as I went along. He even reminded me about screws and showed me the selection and helped me pick the right screw for my project.

When I was ready......

orangeblossum says "Rude Service" about Home Depot - New Albany, IN

orangeblossum — Wed, 09 Jan 2008 13:39:26 GMT

We have been remodeling a 1800's farmhouse.

For the last year we have focused on the gigantic kitchen.

We are doing everything ourselves. We have found Home Depot's Staff to be rude and their company policies to penalize the do-it-yourselfers.

For example, you can't order or even get a cost estimate for cabinets or counter tops without having them come out and measure! Or course there is a large fee for this "service". Apparently, Home Depot feels that the consumer isn't capable of reading a tape measure.

Needless to say we didn't buy from them.

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