Latest reviews about Hertz

NurseRachel81 says "Hertz Has Hidden Fees" about Hertz

NurseRachel81 — Wed, 09 Dec 2009 16:26:29 GMT

I rented a car from the Hertz agency at Ginnheimer Strasse 4 in Ramstein (just off the Army Post) for roughly one month in October 2009. I got a nice midsize Mercedes that ran beautiully all over Europe. It came with its own GPS and had all of the nice little perks--seat warmers, rear windshield wiper, automatic lights, etc. Plus the price was reasonable. So all in all, I was a satisfied customer...

...until I got home. I received an invoice from Hertz telling me my credit card had been charged for an addition 23.80 Euro. I checked my credit card bill and saw that I had actually been charged TWICE! When I called the rental car placein Germany about this, I was hung up on. So I called the Hertz Customer service number and was informed that the charges were for two (supposed) separate speeding incidents that occurred while I was in Germany. Apparently I had run into one of those automatic speed cameras and it recorded my license plate. HOWEVER, I was not being charged for the actual...

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kingten98 says "HERTZ, THE "BAIT AND SWITCH" COMPANY" about Hertz

kingten98 — Tue, 10 Nov 2009 00:21:38 GMT

I have completed 5 car rentals from HERTZ in the past year. Only once did I receive the car reserved. The other times, the car reserved was "not available". In each case I was given a smaller/cheaper car for the reserved price. In each case the car was filthy. I had to clean the windows, as visibility was non-existent. The cheap cloth seats were covered in dog hair, and in one case, a used condom was above the visor!

Think AVIS is any better! No way same experience with them too!

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Sjperry1985 says "SUCKS!! Poor selection and crazy prices" about Hertz

Sjperry1985 — Thu, 29 Oct 2009 20:56:32 GMT

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amysuzanne1 says "Best price in town if you want to rent a car:-)" about Hertz

amysuzanne1 — Mon, 05 Oct 2009 21:25:06 GMT

I recently went on a week long vacation and decided to use Hertz as my rental car company. I feel I chose right:-) It was less expensive than all the other rental car agencies! They have a very nice and understanding staff with great customer service skills. I would recommend Hertz rental agency to anyone who is on a friendly budget like me but who also like to enjoy a long road trip with family or friends:-)

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harry76028 says "hertz very greedy-poor customer service." about Hertz

harry76028 — Mon, 28 Sep 2009 16:38:02 GMT

wife put car in body shop at 10:15am hertz was on location,eight days later picked car up 9:15am was told that car was returned before 10:15am would be charged for eight days and everything was taken care by insurance. well a month later received bill from hertz they showed car returned at 11:59pm and charged for nine days,insurance paid for day that we did not have car. and they wanted me to pay $29.78 for some license fee and taxes.called customer service said too bad insurance paid for extra day i still owe these made up fees. thats why i say greedy and never again!!!

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elainesy says "I got my car, and I was off" about Hertz

elainesy — Fri, 28 Aug 2009 04:29:24 GMT

My first rental car was from Hertz in Crescent City. The car from Hertz was very small. I had been in a car accident and needed to go to my Dr. several hundred miles away . There was no way I could have ridden in a car that size all the way to my Dr. I didn't know Hertz could rent out such a small car!

So my first and only experience with Hertz really didn't do me any good because the car was so small, and Hertz didn't have any larger ones.

I was very let down, and I would not recommend the local Hertz to anyone. The only reason I gave 3 stars is because the lady that waited on me was very nice, and she made up for Hertz not having very many cars.

My first and only experience with renting a car at the local Hertz was a bad experience. Hopefully if I ever need to rent another car from Hertz in Crescent City it will be a much bigger car and I won't need to go to a San Francisco Physician!

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chaudown says "Hertz and Platepass are teaming up to take your money" about Hertz

chaudown — Fri, 14 Aug 2009 17:41:49 GMT

Before you rent at Hertz, please google: www.platepass.com

Basically, I was charged 15 dollars "service" fee from platepass for using the toll roads from Denver International Airport to Broomfield Colorado. (which I paid for manually). This is an agreement I did not sign up for (or according to Platepass I did sign based on the contract) (Partly I can blame myself for not reading every fine print on the contract I sign but human decency says you let your customers know about Platepass before they sign the contract). It is not about the money but the fact that I was not aware that I signed this agreement from Hertz.. I never had this issue with another car rental company and will not rent from Hertz again.

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doctemple79 says "Worst customer service around, and very high deposit for Hertz!" about Hertz

doctemple79 — Thu, 13 Aug 2009 04:20:47 GMT

I always thought Hertz was a well know company for thier prices and service. WOW was I wrong. I reserved my vehicle through an online reservation company. The prices seemed fine, until I got there. Then I found out about the large deposit they wanted from me. And I didn't have a credit card; which many people don't now a days. So I had to take cash from my vacation money to pay for the deposit. Then, when it comes time to turn in the vehicle, they don't keep cash in their drawers. They tell me it will be 7-10 days before they mail me a check for the amount. Still waiting after 10 days.... DON'T rent with Hertz! Stay far away. Horrible customer service.

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msdottie says "They take debit cards, yea!!!!!!!!!" about Hertz

msdottie — Tue, 11 Aug 2009 02:26:43 GMT

I was very impressed with Hertz Rental Car in Huntsville. I needed a truck, and they took my debit card. Especially since I do not deal with credit cards. The web site was very easy to use. So check-in was even simplier. I like it simple. My only dislike was that I live in Cullman county. While there is a Hertz Rental in Decatur, they did not have a truck at that location. So I had to drive to Huntsville. I used to do business with Enterprise, but since they changed there policy of not accepting debit card, I will refuse to do business with them. Believe me I usually rent a vechicle at least 2 to 3 time a year if not more....

piaffe417 says "Hertz used to be the best - wish I could still say that." about Hertz

piaffe417 — Wed, 05 Aug 2009 19:08:20 GMT

I belong to an organization that has an agreement with Hertz for an automatic 5% discount on any rental in the U.S., so I always used to book with them when I traveled for business. Despite a few overly-pushy rental counter people (but that happens with any brand), I always had great experiences - easy access to rental sites, great service, fantastic automobiles, and reasonable rates.

That changed last fall.

On a trip to New Hampshire, my colleague and I arrived at the rental counter and were told that it would be a 1 HOUR WAIT on the car I had reserved 2 months in advance. (Reason? They were short on car wash staff. I hate to state the obvious, but don't they just drive them through a machine?)

In addition, the economy car I had reserved was not available but they would upgrade me (for free) to a premium vehicle (read: Ford Mustang). Whoopee. (The girl at the counter also asked if we wanted a hard top or convertible. Considering it was the East Coast in October and we...

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SSSSSSSSS says "70 GBP EXTRA EVEN THOUGH IT HAD A FULL TANK" about Hertz

SSSSSSSSS — Wed, 05 Aug 2009 14:03:34 GMT

I am currently arguing with Hertz after I (by chance) noticed they'd charged me 70 GBP extra upon the return of my car.

The car was 100% full of fuel, i had filled it minutes before arriving back at the returns depot. They've asked me for a receipt for fuel but I paid cash and have no record of the payment.

Aside from this the wing mirror cover must've just fallen off at some point because I hit nothing and It wasn't there when I stopped. Luckily i took out super cover but it's as if they were trying to squeeze money out of me in any way they could because they invented the fuel bill instead.

REALLY REALLY UNACCEPTABLE.

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suranakamal says "Hertz - Bad Customer Service" about Hertz

suranakamal — Tue, 04 Aug 2009 02:40:33 GMT

When I rented the Car, the petrol level was at 3/8 but wrongly updated in receipt as 8/8. Later same day, I called the location and informed them about it and I was told it will be updated. (But it was not taken care of).

I returned the car with petrol level at 4/8. But I was charged about 100 USD for petrol.

I called up the Customer Support and was told that they cannot do anything about it and have to call the location from where I rented the car.

Called up the location couple of times and was both the times that they were busy with some customer now and call me back. (They never called back).

Third time, I was able to get someone. I informed him about the problem. He confirmed he has taken care of the same and I will get the amount back in my Credit Card Account in 2 weeks. (Waited for 3 weeks but never got the amount back).

Called up the same location again several times. Every time the person who picked said he cannot do anything about it and his supervisor will call...

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cdilworth says "The worst customer service and will never use them again." about Hertz

cdilworth — Thu, 09 Jul 2009 17:58:40 GMT

I had rented a car and pre-purchased gas so I wouldn't have to find a gas station when I came back to the airport. I had the car for 5 days, so I naturally had to refuel the car at some point during the time I had it. When I took it back to Hertz, they charged me for a full tank and will not reimburse me. It could be a cheap $25 reimbursement and everything would be fine. Instead the guy who helped me was rude and said that I had clearlysigned for the gas. When I had the paperwork of me asking him to please tell me where I had signed, he all the sudden changed his story and said that there was a sign behind that person who rented me a car had the information. Once I caught him at his game, he became rude and raised his voice over and over at me. Am I not the customer? I will never use them again.

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LisaCarey says "Hertz: What Goes Up Must Come Down " about Hertz

LisaCarey — Wed, 17 Jun 2009 03:39:47 GMT

A few years ago I frequently travelled back and forth from my home to the Washingon DC area, and Hertz was the car rental place for me every time I arrived there. But, in all honesty I have to admit to having known someone who worked there. After they found a new job, I also admit to finding a new car rental service as the prices at Hertz were far more than many other car rental places anywhere that I travelled.

Recently I had the opportunity to travel to San Diego, California and shock and surprise - Hertz car rental was actually the least expensive (and quite reasonable) car rental for our family of four. We require at the least a midsize car due to strollers, suitcases, car seats and children.

After arriving in San Diego 8 hours late due to storms in Houston, we arrived to find that Hertz did indeed still have our reservation (yes I have arrived late at other counters to find that my reservation wasn't held). However, it was approximately 11:30 pm so there was only one customer...

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Mommy-to-3-boys says "Go with Enterprise-Hertz is a rip-off!!" about Hertz

Mommy-to-3-boys — Thu, 11 Jun 2009 15:00:48 GMT

I was looking for a good deal on a rental car for one day while in Philadelphia, PA and Hertz offered a prepaid rate that was a good $20 or so cheaper than any other! Not to mention it fit in my budget to pay for most of the car then and would leave only about $20 to pay on the day of the rental. When my flight got into Philadelphia, I get to the Hertz counter, only to be told they will have to do a preauthorization for $200 OVER what the balance of the rental would be, so a total of $216.00!! Well, I had not planned for that! I knew they would do a hold, but Enterprise only holds $50! So my rental was denied. They said there was nothing they could do about the hold.

NO WHERE in the terms and conditions could I find that they would hold $200 at the time of the rental. I did email them and am waiting for their response. I believe that this is something that SHOULD be in their terms and conditions of rental!

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