Latest reviews about Frontier Airlines

Neveragainnever says "Never Again" about Frontier Airlines

Neveragainnever — Sat, 10 Oct 2009 03:23:01 GMT

6 of us Flew roundtrip from Spokane to Indianapolis Oct. 2009 for my son's wedding. Was the worst time we ever had. Upon arriving at 5 a.m. at Spokane International we were boarded on a 6:30am flight. After 7:30 we were told we had to exit and go back down to the airline check-in counter to be rebooked due to mechanical problems with the plane. Stood in line for hours til we were rebooked on United, got to destination 7 hours later than our original time. That wasn't the worst part. After spending the weekend at Indianapolis, we again arrive at Indpls. airport at 5 a.m. for a 6:45 flight only to be told at the time of check-in that the plane had brake problems and that a part was being flown in and the plane should be ready by 1:30 pm. The check-in counter person informed us that there was no other flights that they could get us on that would get to our destination before their plane was repaired, so they checked us in on that flight. Around 3 pm...

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lionelhutz says "family emergency is irrrelevant" about Frontier Airlines

lionelhutz — Sat, 09 May 2009 04:01:10 GMT

I bought a last minute ticket this week to attend a funeral for a dear family friend. The night before the trip I ended up in the ER with my 6 day old daughter who had a fever. It was incredibly scary for about 76 hours, and the last thing on my mind was canceling my ticket. 5 days later she is still in the hospital but stable so I had a minute to call about my missed reservation. Terry, a supervisor, told me too bad. no refund. no credit. Because I bought the so-called "economy ticket" which is anything but on a last minute flight, there was nothing I could do about it because that was the way their computer system worked. she was so smug and condescending she had the nerve to tell me that I had read the terms and conditions and I should have been aware of their policy. When I told her it was that kind of customer service that made the airline industry what it was, she told me Frontier had the best customer service in the industry. I am stunned.

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maxie09 says "Frontier airlines made my trip to Mexico a very horrible trip" about Frontier Airlines

maxie09 — Wed, 29 Apr 2009 02:52:39 GMT

I was to fly from salt lake to Denver then to mexico, but the plane couldn't get out of denver, so they put us on a different airline. First they made a mistake on my ticket and I had to rush around the airport trying to get a ticket. Then they sent my luggage to a different place than what they were suppose to so I did't receive my luggage for two days after I got to mexico. I had nothing. Then when I finally got my luggage many items were missing, very expensive items. Needless to say I had a horrible vacation.

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j9j says "a step above the rest" about Frontier Airlines

j9j — Wed, 22 Apr 2009 15:20:31 GMT

Frontier Airlines might be classified as a "budget airline," but I in my experience I have had more comfortable seats, more leg room, better service, and fewer delays than with the big airlines. The food served on board has been a little more decent as well. Plus, I love the pictures of animals on the signs and painted on the planes. Children in particular really enjoy traveling Frontier for that reason. I started flying Frontier souly because they were cheaper then my other options, but now I would choose them even if they cost a little more. I only wish Frontier Airlines flew to more of the locations to which I frequently travel.

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justjeepin says "You're a customer not a seat filler to Frontier" about Frontier Airlines

justjeepin — Tue, 21 Oct 2008 03:19:51 GMT

I log many sky miles and have flown on many different airlines. Granted, I believe that any type of travel is becoming expensive but, I still want to feel like the airline I've chosen is glad that I've chosen their airline over others. Frontier makes me feel that way. Anytime I've had a concern, customer service has responded very quickly. They have always tried their best to accommodate my family's needs when flying. Other airlines make you feel like they are doing you a favor by allowing you to fly their airlines. Thanks for the breath of fresh air Frontier....

leahmarieb23 says "Trapped on my first flight" about Frontier Airlines

leahmarieb23 — Sun, 07 Sep 2008 22:35:29 GMT

my first flight ever, it was frontier, and my flight to baltimore from denver was canselled. my mother and i spent 18 hours in DIA...

TXnDon says "Fun on Frontier" about Frontier Airlines

TXnDon — Tue, 26 Aug 2008 15:50:32 GMT

Frontier airlines is a decent low cost, single service alternative to the competition. I find their planes very comfortable, with the exception of the smaller commuter flights operated by their wholly owned subsidiary Lynx Aviation. The service is friendly, though they do tend to be a bit stingy with the drinks - way too much ice! There seemed to be some confusion as to acceptable payment methods for optional services such as snacks and in-flight television service. The only method of payment accepted was credit cards! No where at check in or on their web site did I find this information. I am used to traveling on many airlines, and usually cash is accepted (especially if it's exact change). I do like the wildlife photos on the aircraft's vertical stabilizers!

Pros: on-time service, clean comfortable aircraft, pleasant customer service personel.
Cons: unable to utilize in-flight services if credit challenged, poor beverage service

Overall -- a good buy at a good price - without the......

InkedParrot says "Overall Impressed, Even though there were a few bumps." about Frontier Airlines

InkedParrot — Sat, 28 Jun 2008 04:54:49 GMT

I flew Frountier last summer from Portland, OR (PDX) to Atlanta, GA (ATL). This was my first time flying so I was a bit nervouse. Check-in in Portland went quick, that Frountier employee's seemed friendly. Plane was on time, had a 2 hour layover in Dever. Again the plane was ontime. From the Denver to Atlanta I tryed to sleep since I had been up all night, but the flight attendent kept bumping into my seat with the cart. Then the captain got on and sais "we are not landing, we just have to fly lower because of some problem with the cabin pressurization computer" Me hearing this as a first time flyer kind of freaked meout but nobody seemed to care so I tried my best to shrug it off the best I could. Smoothing landing in Atlanta, kinda like flying through the clouds.

On the return trip. I showed up to the Atlanta airport early, there was a long line at the Frountier counter but the line moved at a descent speed. Waited 45 min. in line to get through security, Plus one of the workers gave a......

toadgoddess says "not my first choice" about Frontier Airlines

toadgoddess — Sun, 20 Apr 2008 17:30:32 GMT

I am not impressed with Frontier as an airlines. For some reason everytime I fly with them I have a bad experiance. My mother in law flew with them recently and had to make an emergancy landing due to the engine having issues. Something always seems to happen that makes the trip take to long and it never goes smoothly. It is nice that they offer the video screens during the trips though....

TaDa says "This airlines is still back on the old frontier!" about Frontier Airlines

TaDa — Sun, 30 Mar 2008 18:07:06 GMT

Flew them for a business trip - OMG! The pilot must have been practicing when we landed in Denver - it was such a bad landing that a little child got sick! Everyone was nauseas when we finally got on the ground.

Then, heading for home - we take off, in the air for no more than 20 min. and the pilot announces that we have to return to the airport! Apparently upon take off, a part fell off the plane. They didn't need this part to land, but to take off again, they needed this part and if they landed in Sacramento, the part they needed wouldn't be there - but they had one back at the Denver airport (their hub). We flew around in circles for 45 min. to burn off fuel - you can't land with a full tank - you'll blow up. That was necessary but very loud. Then, we sat on the plane while they decided whether or not we could get off and roam around the airport for an hour while they fixed the plane! We were not extended any apolgies for the wait or offered a complimentary glass of wine...

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Robinesse says "Nor Frills and No Problems!" about Frontier Airlines

Robinesse — Sat, 23 Feb 2008 16:18:42 GMT

This is one of my favorite airlines! They are on time, friendly and accommodating! I love Frontier!...

dorcas says "Low fares and short layovers" about Frontier Airlines

dorcas — Sat, 22 Dec 2007 20:23:03 GMT

I have flown Frontier twice.I would consider it a little above average.I have never had a problem with them.Never a late or cancelled flight,no luggage lost or damaged.The stewardesses have always been friendly at least somewhat.There is not much legroom,and my usual carry-on bag doesn't fit under their seats,but will in the overhead.It does fit under the seat on another airline.Overall they are good and the price is usually cheaper for me.I also like the layover time.It's just long enough to go to the rest room,wash my face and hands,and get something to eat, if I want ,without rushing to the next gate....

badasswm says "Best service ever received from an airline out of Memphis" about Frontier Airlines

badasswm — Wed, 28 Nov 2007 06:47:48 GMT

I received the best customer service from there staff. I flew from Memphis to Orlando and returned from Orlando to Memphis. I called to request a window seat and immediately got a service representative who assisted with the changes and was very pleasant. I did not have to wait at either airport. There lines move very fast and the staff are so helpful and polite....

st4rguitar says "Good service; Cheap Fares; Friendly People" about Frontier Airlines

st4rguitar — Wed, 21 Nov 2007 19:14:07 GMT

I LOVE Frontier. That's really all I can say about it: I Love Frontier!

However, I'll go on for the sake of elaboration only. That really does sum it up in a nutshell.

The staff is incredibly friendly and they do their best to not only service your needs but keep you entertained. We had the most hilarious (flamboyant) flight attendant of all time on our flight into Denver and our connecting flight out of Denver to Detroit. They played games with you, laughed with you, and just were overall attentive to whatever you needed. The pilots kept you informed and were also charming. The flights were relatively smooth (not that they can control the weather even if they weren't smooth.)

The only negatives are yes, not many direct flights; the snack sizes are so miniscule (like 10 peanuts in a pack - seriously) that you feel like you just ate air; and that there isn't really a first class section, at least not on planes I've seen. So, if you're stuck with the screaming baby and the bored...

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michelleaspden says "If you fly as a family fly Frontier" about Frontier Airlines

michelleaspden — Sat, 17 Nov 2007 17:27:17 GMT

Frontier Airlines really works for our family. We use them frequently for travel from Phoenix. The directv for a four year old is fantastic (both Nickelodeon and Boomerang provide cartoons). Price can be good if you shop frequently and the frequent flyer program is the best anywhere. Bring your own food is the only drawback the snacks they tout are not any different than any of the other carriers....