Latest reviews about FedEx

Ariene says "Avoid at all Cost?" about FedEx

Ariene — Mon, 03 Aug 2009 12:29:26 GMT

I was home, they didn't even knock and left my package in the middle of a multi-unit apartment complex driveway near the street. I never got my package that I had waited a month for, but I did get the runaround.

I would NEVER use Fedex by choice. NEVER! NEVER! NEVER!

They also said their employees have to pay for claims in full or in part - Is that legal?

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MtnFun says "Fed Ex Rip-Off; Borders on Fraud" about FedEx

MtnFun — Fri, 17 Jul 2009 03:33:52 GMT

I ordered an item that was supposed to be delivered to my house. No phone call or appointment was made for delivery. I was given no tracking number and had no idea when it might arrive from the company I ordered it from. I get home from work yesterday and find a FedEx door tag saying a delivery was attempted but because nobody was home, a re-delivery must be made. I call the number on the tag and am told I can leave a signed note stating it's OK to leave the item. No extra delivery charges were mentioned. This morning I get a call asking to arrange a delivery appointment and there will be a $77 re-delivery fee. I ask, "Why is there an extra charge when no appointment was made for the previous delivery attempt?" FedEx claims they called me and made an appointment, however, that would have been impossible because nobody was home when they claimed they called and I never spoke to them. FedEx refused to waive the fee. I ask for a supervisor. That supervisor asks their supervisor and then...

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sh012068 says "I did not think you were there" about FedEx

sh012068 — Wed, 03 Jun 2009 20:46:19 GMT

I paid $77.85 to have a package be delivered overnight by FedEx. Instead it took two days. Why the delay, the driver, who had the package on his truck on day one, decided on his own that he did not think we would be open. He failed to get to our business by 5 pm and so he decided not to deliver the package. I was at my business until 8 PM waiting delivery. The next day when he did deliver my package (at 3:30ish pm) he admitted that he did not think we were in so he did not stop. What reliability. My other experience with FedEx was when they delivered a package to my business and it was to go to a person in the next town over (not even the same zip code or town name). I had to call them and they had to come for the package. That driver on the delivery, could not even find the doorbell and the instructions to use the phone, which is right there, to gain admission to our offices.

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Neville says "Pathetic service from FedEx" about FedEx

Neville — Thu, 14 May 2009 16:37:23 GMT

Have just put down the phone to FedEx. For three days in a row they have left a tag on my front door saying that "they missed me". I work from home; in fact only 10 feet from the front door. In todays incident I heard a vehicle outside, looked up and saw the truck driving away, No knock or ringing of the doorbell. I'm wondering if the driver either gets overtme pay if he has to do repeat deliveries, or if it is a way of providing job security in the current economy. If anyone has a better idea, please let me know.

I have had the same problem before (in Feb 09) when I couldn't understand how I could miss the doorbell. Ever since then I try to avoid FedEx whenever possible.

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kshandymand says "Fed Ex is a bad choice" about FedEx

kshandymand — Wed, 22 Apr 2009 12:48:34 GMT

My business experience is not that great. When it comes to dealing damage parcels and claims, my business files small collections against them. Currently Fed Ex is not scanning in all the parcels and shipping claiming the items are not in their possession to defeat damage claims. They are schemeing to defeat claims. Instead of cleaning up or correcting their problems. From a business point of view that is bad business.

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desertlion says "fedex sucks" about FedEx

desertlion — Tue, 31 Mar 2009 18:46:07 GMT

fedex never there when needed always late i hate fedex i love ups fedex sucks they love business not people

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jeffhanson1 says "FedEx vs UPS" about FedEx

jeffhanson1 — Tue, 24 Mar 2009 19:55:14 GMT

A package was delivered to me via FedEx. I've received packages from UPS too so I have some noteworthy comparisons.

Unless a direct signature is required, FedEx will often try to leave the package with the residence next door. If you aren't friends with each other, haven't met each other (sadly common these days), or on bad terms, that can spell trouble or make for an awkward situation.

FedEx made 3 morning delivery attempts at the same time of day. It hasn't occurred to them that they may have better luck trying other time slots like 12-3pm or 3-6pm like UPS. The policy states 3 delivery attempts must be made before it is held at the FedEx facility. What a waste of resources and energy. UPS policy is you can call the number on the door sticker to have the package held after the FIRST attempt. MAKES SENSE. UPS wins on common sense alone!
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Untuned says "Orangutangs For Drivers (Apologies to the tree-loving primates)" about FedEx

Untuned — Tue, 24 Feb 2009 00:52:40 GMT

I was expecting a package from Cox Communications for a digital TV converter box. Cox did not tell me that they'd sent it, nor did they give me a Fedex tracking number. First mistake. The first delivery failed because I was not home (Friday, 2:30pm. I work, right? Plus, I was not expecting it.) A signature was required. The next day was Saturday. Wife and I were both home all day. Rainy/snowy. No doorbell, no knock. Didn't know the delivery had been attempted until I saw the door tag later that afternoon when I checked the mail. Thought this was strange. Checked the doorbell, it works just fine. Nice and loud. The next Monday I stayed home, expecting the package. Fedex website said estimated delivery was 2/23/09. I waited and waited. Two Fedex trucks went by. One actually delivered a package to my neighbor across the street. Two Fedex trucks came through my neighborhood in a three hour span, couldn't they have thrown my package onto one of them? Incomprehensible. At that point I called......

zae123 says "the worst company in the world!!!" about FedEx

zae123 — Tue, 03 Feb 2009 19:36:40 GMT

Ugh... While out of state working... I made the mistake of using FED EX to ship work items home.... hmmm......... they postponed pick-up twice, brought the wrong labels, anddddddddddddddd lost a 67 pound box... After I returned home... I contacted FEDEX>> they guaranteed to search for my lost merchandise..theys aid they found two boxes that fit description and would send both... they sent one..the WRONG one!!! MAde 34 phone calls to FEDEX.... after filing complaints.. they not only refused to look for shipment thatw as missing... but they also took 77 dollars out of my hubby's PAPAL account AFTER I filed the missing box report..How is that for FEDEX?? ALSO>..dream on if you are hoping for decent customer service... Dream on folks..not gonna happen.. DOUBLE THUMBS DOWN TO FEDEX>>THE WORST COMPANY ON THE PLANET!!!! BEWARE FEDEX SELLS AT AUCTION ALL UNCLAIMED SHIPEMNTS AT LEAST SIX TIMES A YEAR AT VARIOUS LOCATIONS!!!...

lisa72 says "Not always the best way to go" about FedEx

lisa72 — Thu, 29 Jan 2009 17:13:32 GMT

Fedex has it's good points. It's usually fairly reliable. Although their money-back guarantee is anything but. You know when it absolutely has to be there guarantee. Well, sometimes it doesn't make it on time. And it seems that once in a while when a claim is filed it gets lost in the system as if it was never filed. By the time a consumer discovers it's taking too long to get that refund, it's too late to refile. So be aware that if you need to file a claim, keep a close eye on it or you may never get your money refunded....

bclark1924 says "Don't count on "overnight" from Fedex" about FedEx

bclark1924 — Thu, 29 Jan 2009 00:21:05 GMT

FedEx would not deliver today because of a "weather emergency" even though they were paid outrageous sums for "overnight" delivery and promised to do just that. Mind you the USPS and UPS both delivered much less expensively shipped packages during this same "emergency". My husband said his company doesn't even use FedEx any more because their customers were so angry about late shipments. FedEx doesn't hold itself to a very high standard and I would not recommend using them to ship anything if there is another choice.
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Dunhill says "UNDELIVERY...........on time!" about FedEx

Dunhill — Tue, 13 Jan 2009 14:54:51 GMT

I never had a good experience with this Guys..whenever u need something to be delivered on time it dosen't happen at all....they even lost my package and not sure where it is now......i wonder how this company is one of the bet admired comapnies...............or they lossing their quality day by day??..........even UPS is nor far better...they should be more competition in this feild to improve things........

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spqr says "Avoid Fed Ex if possible " about FedEx

spqr — Fri, 09 Jan 2009 22:32:37 GMT

Fed Ex is the absolute worst in honoring their promised delivery dates and they don't care that they don't. I had someone home all day since a signature was required and they never showed. A chat with customer service got me a "sorry for the inconvenience" Never again with Fed Ex or aq company that uses them for delivery. I regret that I can not give it no stars. void Fed Ex and use another service....

ToddK says "So Fast / Consistent " about FedEx

ToddK — Fri, 09 Jan 2009 20:52:21 GMT

I have had great success with Fed ex and will use them again. I've often wondered when Fedex would begin loosing their edge, but they have been very consistent with their schedule. ...

shedman says "Fedex hardly ever gets my packages to me in time." about FedEx

shedman — Fri, 09 Jan 2009 20:25:12 GMT

My buisness is in a small town , and I almost always have problems with FedEx deliverys. The fedex delivery guys never go out of there way to make sure the package is delivered to the right place .If FedEx doesn't have enough packages coming our way ,they simply won't come untill they do , regardless of whether it is 2 day express or what.They put on the tracking some nonsense about it being "not deliverable " or some other lie.I would avoid them like the plague.

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