Latest reviews about DIRECTV

kevinpfeiffer22 says "Do not get DirecTV. Check the Better Business Bereau Website" about DIRECTV

kevinpfeiffer22 — Thu, 24 Dec 2009 23:15:47 GMT

DirecTV has an "F" on the Better Business Bereau (BBB) Website. This company took money from me multiple times that I did not owe them. They keep your bank account information on hand and take money out of your account without notifying you. They charged me twice for an HD reciever that they claimed they sent to me and I did not send back. Neither time did I ask for or recieve such a reciever. Taking money from someone when they don't owe you anything is theft I don't care if you are a company or not. They are very irresponsible with your private information and the customer service is the worst I have ever experienced. They cause problems and then can't resolve them in a timely manner if at all. Let alone all the hidden charges. This company will get 240 dollars from me to cancel my contract then they can come pick their equipment up off the curb. Check out the BBB website, it just didn't happen to me. Terrible company.

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directvsucksbigdick says "I'd rather spend my time in a strait jacket in a padded room" about DIRECTV

directvsucksbigdick — Wed, 23 Dec 2009 17:23:40 GMT

0 stars! The costumer service for this company is nearly non-exsistant. I've had the service for a week now and the crap has never worked. There was a constant searching for signal bar that blocked a large portion of the screen, and the on demand never worked. I never signed the contract because when they installed it it didn't work. The tech guy said he'd call me back with in 24 hours, never did. After a few days we called the company again, the response i got was, the tech will call you within 24 hours. never got a call, and he ignored our calls to him. And after not signing the contract, they now want to charge me a cancelation fee for the service that never worked as it was supposed to. On top of that, the one time we had an appointment for the tech crew to come here, anywhere from 8-10 in the morning, never showed up. This company i think lost their costumer service department, however I'm not entirely sure of that. And my rating is no stars, not one, because they deserve just that,...

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rwbtrla05 says "Direct TV Service Sucks!" about DIRECTV

rwbtrla05 — Wed, 23 Dec 2009 17:22:08 GMT

The service at Direct TV is horrible. First of all, you are dealing with a person, who knows where, that is reading from a script to trouble shoot your problem. To them, we are all idiots. During the trouble shoots you become qualified as a Direct TV technician since YOU are doing all the testing, moving cables around, going in the attic to look at the Multi Switch or climbing on the roof to look at the dish. Not only does the customer not know what they are looking at in most cases, but the service representative cannot find what you are seeing in his/her script, so you have to be transferred to a different department. There you get to start over with your phone number and perform all the tasks you have already spent an hour doing with the first person. When they finally decide that the system is broken (the lights aren't even on, DUH!), they decide to make an appointment to send out a technician, who, by the way are all contractors rather than employees. This could take...

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SoccerPrez says "Great price for a lot of channels" about DIRECTV

SoccerPrez — Mon, 14 Dec 2009 22:43:39 GMT

I love being able to watch one program and record another. I also like being able to record 2 shows at once. The prices are good and beat cable by a mile. I have 3 different movie channels (each with several channels within themselves) and all the expanded channels and pay less than $100 a month. You can get pay per view and you can block the adult channels, which is important to me. The have great customer service as well. I have had Directv for over 2 years and the prices did go up a little when my first contract expired but not by much. I made some adjustments when I called about my contract and they were more than willing to work with me and allow me to make changes that saved me money and they even suggested a few things that helped me save even more money. My first try to customer service got me someone who couldn't speak english very well, but I just asked for an english speaking Customer Service Rep and they transfered me to Colorado and I asked if I was going to...

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hicks870 says "great tv service but higher than dish" about DIRECTV

hicks870 — Wed, 09 Dec 2009 03:15:19 GMT

i have had directv service for a decade and a half, and although they do show the same programming basically as dish, dish is alot less, but directv is better service, better reception , better programming schedules, just better all the way around, directv could afford to lower their rates a little more and compete with dish, their service and reception and quality is better, but it's still the same packages basically, so why is it dish cost less than directv

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astone50 says "DirecTV was a flop; customer service worse in the industry." about DIRECTV

astone50 — Tue, 24 Nov 2009 00:41:02 GMT

We love our television, probably too much. We decided to go without any television service for the spring, summer, and early fall. Then as the Holidays drew near we needed it back. We decided to give DirecTV a shot since they advertised the best price. We enrolled online, they showed up and installed the service very quickly, and the installer was very pleasant and easy to deal with. That's where the good times ended. We lost the service during the first heavy rain (a week after installation.) We called in a service order and it took a week and a half to schedule the service. While awaiting the service we noticed that our bill was higher than it was supposed to be (actually twice as much.) We also noticed that the first bill had been marked as paid even though we had not authorized a debit from our account. After checking our account we noticed that it was not taken out. Assuming it must have been an error we called to let them know that someone else's payment had been applied to our account....

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ashleydiane says "direct tv will do whatever they can to get money!" about DIRECTV

ashleydiane — Sun, 22 Nov 2009 15:20:59 GMT

I have recently moved into my brother's house due to the fact that he could no longer afford the payment and choose to move to a rental. I called to get directv set up in my home. Directv told me that I would have to pay a $200.00 deposit and that each month part of that deposit would be applied back to my bill. That was fine, so I gave them my bank card information. They took the money from my account. I called to confirm my installation I was told to call another number. When I called I was told that my brother had not paid his bill from them in 2008 and until the bill was paid that they could not set up service for me and asked "Can you take care of this today". I told them it was not my bill and I was not willing to pay it. When I asked about my money I was told that it was nonrefundable and the only thing was dispute it through my bank. When I did this directv told my bank that my installation was never canceled so no refund could be issued. I called back and was given another number,...

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cxp32 says "Failed to honor agreement on price and service" about DIRECTV

cxp32 — Mon, 16 Nov 2009 05:26:38 GMT

I was a victim of a promise of one price, and they did not tell me about the fine print of the price jumping after 12 months even though I asked when I signed up. The quality of the picture is also lacking. I have talked with them at length about honoring my original agreement or allowing me to pay for service to date and then cancel. They have refused to honor their agreement. Avoid Directv!

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tdnrock says "Wouldn't go back to DIRECTV again if my life depended on it." about DIRECTV

tdnrock — Wed, 11 Nov 2009 22:46:04 GMT

I would not do business with DIRECTV again if my life depended on it. I canceled my service almost two years ago and paid my last bill twice by accident. I have been writing, calling, and filing complaints to get my refund ever since. They acknowledged that I over paid by nearly $100.00 and have promised to issue the refund repeatedly. It is always the check is in the mail or it will be six to eight weeks. There representatives will lie to you and say I am processing the refund as we speak, but no check. Attempts to speak to a manager or supervisor will get you put on hold for several minutes and you will be disconnected before the supervisor gets on the line.

Don't believe the hype. Their satellite service is not that good and their customer service is horrible. If you are considering switching to DIRECTV, I urge you to reconsider.

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ajcrowner says "I Love my Mobile DirecTV!" about DIRECTV

ajcrowner — Wed, 21 Oct 2009 13:32:09 GMT

I love my DirecTV! I am a full-time RV'er and travel the countryside watching my DirecTV with a Winegard RoadTrip satellite <a href="http://www.winegard.com">tv antenna</a>. Driving down the road or camping in our favorite spots we have excellent signal and great DirecTV!

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srd2537 says "Good value for the money, but still expensive" about DIRECTV

srd2537 — Thu, 15 Oct 2009 21:12:14 GMT

Living on a strict budget is not easy, but I still wanted some comforts. After doing some research when looking for cable providers I settled on DirecTV for two reasons. The first is because my parents were already subscribers and I could take advantage of discounts through them, which made it substantially more affordable, and the second was because I was familiar with them. Even with these attributes I would have gone with Dish Network if they installed satellites above the second floor in apartment buildings, but they don't and I live on the third floor, so they would not install in my building. I was incredibly disappointed, but decided to go with DirecTv because I have had a good experience in the past and they fit with my budget. After a year with them my price will almost double for monthly service, and I am at the most basic package they offer. I am probably going to go with whatever provider I can find the cheapest package with. So I guess they don't do a good job...

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dhice7398 says "Beware of the teaser offers" about DIRECTV

dhice7398 — Thu, 15 Oct 2009 13:34:51 GMT

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jakijim says "Directv stole $7.98 from me" about DIRECTV

jakijim — Mon, 12 Oct 2009 18:51:27 GMT

Cancelled service after horrible customer service, overpriced for what you get compared to FIOS. Paid outstanding balance and terminated service. Two months later received a $7.98 charge for movies. How can I watch movies when my service was terminated??? They refused to take charge off and made an unauthorized deduction from my checking account. Filed complaint with BBB and disputed charge with my bank. Don't have much faith in any restitution. Directv are theives and liars.

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byging says "DirecTV is just okay" about DIRECTV

byging — Tue, 06 Oct 2009 05:09:19 GMT

There is really nothing special about DirecTV except that you are really going to be drug through the dirt if you want to talk with someone who actually works for the company. In my local yellow pages all the phone numbers for DirecTV are for independent contractors who will hook you up and install your dish. When I finally got the number for a real DirecTV office I learned that I had called the wrong office. After several attempts at getting the right office I finally got the right number but was forced to wade through one of those hideous phone tree things. Once I got one of their reps on the phone they were pleasant and helpful.

The dish, however, is another issue. The guy who came out, I guess is from one of those contractors, and pointed the dish directly at my neighbor's tree. Whenever the wind blows our reception goes out. But that's not the problem of DirecTV, they are going to send out another contractor.

I wish DirecTV would stand behind their product and stop pawning off responsibility....

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k12radio says "Commercial levels exceed program on Directv originated channels " about DIRECTV

k12radio — Mon, 05 Oct 2009 03:41:09 GMT

We have noticed that Directv "blasts"commercial audio levels at almost twice the level of shows that are carrying on the Directv program channels. This is exremely annoying and it is so bad I think I am going to install a commercial killer to mute the TV during commercials. Advertizers take note the "war" is on! I don't mind the commercials otherwise as there are supposed to be some profits made, but for me at least it creates a negative view of the product being advertized

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