Latest reviews about Dell Service plans/Warranties

Jo says "Dell on Call- call anyone else! " about Dell Service plans/Warranties

Jo — Fri, 04 Dec 2009 20:39:06 GMT

To the Point

There are a couple of things I've learned over the years. One is when the warranty on my car is up, it's time to trade it in. The next thing I've learned is when the warranty on my computer is up it is time to get a new computer.

A Closer View

Back in October my computer was very sick. I found "The Dell On Call" support system from the website and called.

From the website dell.com

"We provide solutions that help you Setup, Maintain and Protect your PC. We are here to help with your "how to" questions and we'll diagnose your common PC problems like spyware.

Why Use Dell On Call?

Who better to help you get the most out of your system than the ones who built it? Dell is here for you every step of the way - from helping you set up your system out of the box and to walk you through the different needs that can come-up along the way. Don't face those problems on your own - Dell is here for you

Clean/remove unwanted Internet files
Clean/ remove temporary file
Enable automatic Windows...

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nebulamystic says "Nothing like being ignored on the phone 1 hour" about Dell Service plans/Warranties

nebulamystic — Sat, 04 Jul 2009 03:58:54 GMT

After purchasing a Netgear ADSL dual band wireless rouuter from Dell, they give you 21 days to turn it back in if there was a problem. Well, while it came I was out of the state dealing with funerals and grieving families, when I got home, there were no wires in the gray plug for the phone line. NONE. The equipment was completely faulty, however dell tells me it is none of their concern since it isn't a dell product.

Why carry other brands which granted are still under warranty that you cannot return due to faulty equipment? I called netgear and was on hold for 1 hour after explaining to the guy 10 times I knew how to plug in a telephone wire and there were no metal receivers on their mode. He literally put me on hold for 1 hour and I finally hung up. This product is under warranty but no one seems to take that into consideration.

Beware of the return policies for dell, some are only 15 days! Their customer service sucks too. Dell never has a solution and getting one out of them is...

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Sunshine7419 says "Beware of Dell Misrepresentations" about Dell Service plans/Warranties

Sunshine7419 — Mon, 15 Sep 2008 20:04:43 GMT

Bought a DELL INSPIRON 531S DESKTOP PC! Having numerous problems with it, Weeks of tech support supposedly fixing the computer, but only making it worse. They told us they could not send a tech out to fix it until they diagnosed the problem, However, that is not what our warranty said and what we paid for. It is less than 2 months old, DELL will not honor the warranty I purchased and they won't fix the PC. On top of that they want me to pay more for support if I want support or help from a person working in the UNITED STATES OR CANADA. This information was not presented to us at sale either nor was it stated in the warranty information. SOME RIPP OFF THAT IS! My advice, Save your money and BUY AN APPLE Computer. You will be by far better off in the long run and much happier with your product and purchase. I don't recommend buying a Dell product to anyone and no Dell product will ever come through the door of my home again! Good luck to all of you out there purchasing...

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borknone says "worth every penny" about Dell Service plans/Warranties

borknone — Wed, 06 Feb 2008 11:51:38 GMT

When i bought my new computer 2 yrs ago. i was very apprehensive about buying the total care package.
But i decided to buy one, and to this date have used it twice.
Once when the DVD player stopped working they cam and put a new one in did not cost me anything.
the second time i was sitting by the pool in the back yard and one of my grandkids had a accident. lets say there was nothing salvageable about it.
and dell service rep. called the repair house. I sent it to them, and with in a week had it back
and it looked like a new on did not have any of my info but the hard drive was also not salvageable. again did not cost me a thing.

it is now out of warranty and i have give n it to my grandson. and i bought a new dell with the total care package.

again it is wort every penny. and hopefully i will not have to use it this time.

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matilda111 says "I'm unhappy with My Dell computer, but love the service!" about Dell Service plans/Warranties

matilda111 — Fri, 28 Dec 2007 03:40:54 GMT

At the moment I am very unhappy with Delll Computers, but I can't say the same about their service plans. I have had to use my plasn several times and the service had been great. Although I believe I shouldn't have to have used it. I've had every part replaced in my currant computer, but my Dell warranty service plan has covered it all for "free". If one buys a Dell, they better get the service plan 'cause they are probably going to need it. Nancy Peck...

sunny111111 says "Get the warranty: you're going to need it" about Dell Service plans/Warranties

sunny111111 — Thu, 23 Aug 2007 23:15:03 GMT

For anyone who hasn't built a computer themselves from scratch, you need to get a Dell warranty with any Dell purchase. I have mixed feelings about the service. The overriding concern is that a product should be sold that is problem free not to need a warranty. However, every Dell I've owned (5 so far, 3 desktops and 2 laptops) have needed service and everyone I know who's had a Dell has had similar problems requiring service. Therefore, even though the service plans are expensive, they are not optional.

It is a struggle to get any part repaired or replaced. Though I am not a tech geek, I've used computers since I was a little kid. So I know when I make a call to customer service, it will end up that I have to ship the computer to them. However, there is no prevision for this in the call center scheme that they use.The phone service people do not seem to have technical skills; they only read what is on their computer screen. Therefore, you cannot just get on the phone and tell them what......