Latest reviews about Dacor Stove - PGM365

SteveMIWA says "Do not buy this cooktop. " about Dacor Stove - PGM365

SteveMIWA — Mon, 16 Nov 2009 00:34:08 GMT

My PGM365 has had numerous gas explosions. No Dacor service technician would look at it because of liability concerns and Dacor would not do anything to help repair it. Every service company that I spoke with to book an appointment stated that it is a flawed and dangerous product and that it can't be fixed. One stated that that cooktop would burn down my house if I kept it. I replaced it with a GE cooktop which has worked flawlessly. I wrote to Dacor about this problem and they never called or wrote back.

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stacyleerow78 says "Best stove I've ever used." about Dacor Stove - PGM365

stacyleerow78 — Fri, 01 May 2009 00:51:56 GMT

The Whitewestinghouse stove is the best stove I have ever used. The burners lite quickly. The oven heats right up. It looks very nice in design. Very easy to clean and does not scratch easily. It is so woderful I started cooking and backing a lot more. It is easy for my children to use. It is light enough to move to clean under it on a regular basis. I love the sqaure burner covers that connect together instead of the round ones. Overall this stove was a great price and a terrific addition to any kitchen.

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ithreesmaryland says "horrible customer service" about Dacor Stove - PGM365

ithreesmaryland — Fri, 27 Mar 2009 13:14:26 GMT

Our Dacor oven has been a debacle. We have had a failure after less than 1 year of ownership. The electronic controls completely died. It has taken over 2 weeks for a tech to respond and schedule, and we are still under warranty. It has been very bad....

macandjoy says "Great, I need this stove!" about Dacor Stove - PGM365

macandjoy — Sat, 27 Dec 2008 20:48:33 GMT

Love this DACOR STOVE #PGM365, Need this. I runined my stove.Never liked it?...

LK034XY says "The Dacor PGM365 gas cooktop has indicator light failures." about Dacor Stove - PGM365

LK034XY — Mon, 17 Nov 2008 13:07:55 GMT

The Dacor PGM365 gas cooktop was installed in my home August 2007. The serviceman had to repair the knob indicator lights in December 2007 and January 2008 (thankfully during the warranty period). Now, November 2008, another light has failed. I emailed Dacor for information regarding this problem. They have given no response. I like the cooktop. It cooks well, it looks nice and cleanup is easy, but I am concerned this will be an ongoing problem. Too bad. So, I would not recommend this unit.
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rubi9er says "Excellent Cooktop" about Dacor Stove - PGM365

rubi9er — Tue, 07 Oct 2008 22:27:16 GMT

I'm surprised to see some people had problems with this cooktop as I've found it to be really great! It cooks evenly, has an amazing range of temperature control, and is very easy on clean up. An added bonus is it's very attractive on our granite countertop. So far after 3 years it's still performing marvelously! I highly recommend it!...

SayNoToDacor says "Dacor PGM365 - terrible knobs, horrible customer support" about Dacor Stove - PGM365

SayNoToDacor — Mon, 04 Aug 2008 19:08:10 GMT

Great LOOKING, cooks well, but that's where the pros end.

Cons: Horrible customer support. On hold for 23 minutes just to get the name of a parts provider (I could not find a single parts house on-line that sells the cheap knobs that break in less than two years).

The down-draft is a joke. Let's see...a boiling pot of water for spaghetti is about 10" tall; the down-draft until is about 7" tall. It doesn't suck out ANY of the steam, so all the spaghetti steam goes into the light hanging above your cook top. It does, however, suck the FLAME over towards it and thus slow down your cooking time. Nice.

The stainless steel is a pain to keep clean. I would NEVER get another SS appliance ever again! In fact, I didn't want them to begin with, but you know how it is when you're married - wife always gets the last word.

Constant "clicking" by the ignitor when cooking at low heat. My Dacor in my last house did this as well. Apparently they still haven't figured it out.

SS scratches really...

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bbwv31a says "High maintenance, indicator lights keep breaking. " about Dacor Stove - PGM365

bbwv31a — Sun, 27 Jan 2008 22:32:42 GMT

I bought the cooktop after reading the Consumer Reports write up. Superb for cooking, love the simmer feature, but in 2 years the indicator lights (gas on) have failed 5 times. ...

veggieliving says "Best Cooktop Ever!" about Dacor Stove - PGM365

veggieliving — Fri, 30 Nov 2007 05:18:24 GMT

I did a LOT of research before settling on the Dacor and I'm glad I did. I love it so much that, should I leave my house, I'll re-install the original cooktop and take this one with me.

The 18000 BTU burner is the hightest one out there. My "old" (5 years) 45" Jenn-Air had only 10000. You simply can't stir fry at that temp.

Another feature that is completely unique to this Dacor is the fact that the two middle burners over which you fit the grill or griddle are both 12500 BTU. All others have the matching BTU burners catty-corner to each other. I simply don't understand this. If I'm going to straddle two mis-matched burners with a grill or griddle I want to be able to be somewhat consistent with my heat. Can you imagine trying to get a 5000 and 10000 BTU burner adjusted the same on both ends of the grill?

Another huge plus for me: Like most people, I assume, I tend to work left to right. And, I stir fry and boil water a lot. The 365 puts the 18000 BTU burner on the...

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Cat says "High End Cooktop with High Maintenance Troubles" about Dacor Stove - PGM365

Cat — Fri, 23 Nov 2007 23:37:25 GMT

My husband and I bought a lovely house in 2004, but it had a few problems. For one, the previous owners completely skimped on the kitchen. Unable to take fake granite formica and wheezing mediocre appliances any longer, we set out to remodel the kitchen this past summer. Because my husband is the true chef in our household, I left the choice of a new cooktop completely up to him. After visiting several high end appliance stores, Jay decided he wanted the Dacor PGM365 gas cooktop. We chose this cooktop over regular brands (GE, KitchenAid) and higher end brands such as Jenn-Air and Thermador for a couple of reasons: The appliance salesmen in multiple stores said it was a better buy and that it was more reliable. They also pointed out the sand-blasted stainless finish under the burners for its easy-clean finish, and the simmer burners on the Dacor were truly amazing in their capability to put out steady, even, very low heat.

Installation and Issues
Our Dacor PGM365 was installed right after......