Latest reviews about Comcast High Speed ISP

user1238 says "and now, try the backwards time glitch" about Comcast High Speed ISP

user1238 — Thu, 13 Aug 2009 19:43:38 GMT

I signed up for comcast $20 offer on august 2nd (sunday), on the phone. the installation appointment was scheduled for tuesday but i thought it was thursday, so i missed it. later on tuesday the 4th i called tech support and "Jared" set up my own modem remotely. the internet worked great until Monday, when it started to only allow Comcast setup webpage. so i figured it's a typical comcast glitch and waited a day. i called tech support today (wednesday) and my account simply disappeared. tech rep transfered me to sales and "alex" said my location was disconnected on sunday the 2nd! Comcast's computer is clocking backwards and the employees are blindly following into its abyss. naturally i declined all further sales pitches. they better not send me a phantom bill. boycott comcast....

nash4206 says "New email "Smart Zone" not to smart!!!" about Comcast High Speed ISP

nash4206 — Wed, 22 Apr 2009 02:21:10 GMT

Ok...I pay full price for comcast internet but now I have to deal with the advertizing on the side of the email system. Since I'm paying full price, why should I have to deal with the ads each time. I called customer services and they told me the ads couldn't be disabled. BAD COMCAST!!!!....I cannot wait until ATT offers everything in my area.

Also, we were out of service for one day but did we get a credit on our bill....NO!! Did comcast answer the 1000's of comments on their website about the credit to our bills....NO!!!

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robgreg1978 says "comcast is very unorganized in customer assitance" about Comcast High Speed ISP

robgreg1978 — Sun, 05 Oct 2008 00:03:21 GMT

After the hurricane and the electricity came back on, tryed out my internet service and it did not work. talked to some of the neighbors and they said theres was working so I called comcast. They said there were problems in the neighbor hood and would like to set up an appointment for september 22 between 11 am and 4 pm. someone would need to be home. No one showed up that day. Called back and they said they was very busy and would have some one out on the 25th and every thing would be working. Nothing that day so called back only to hear that they need to set up an appointment for the 29th between 11am and 4 pm and someone needs to be there. No one ever showed up. so I called back said they don't know what happened and would like to set up an appointment for oct.3 between 11am and 4pm. well at 3:30 i called to see what was going on an they told me that they still had 30 mins to get there. NO ONE EVER SHOWED UP. called back and talked to 3 diffrent people the last one a supervisor who assured......

rockingafarm says "promises,promises" about Comcast High Speed ISP

rockingafarm — Thu, 14 Aug 2008 16:49:42 GMT

comcast offers great speed but it seems their customer service leaves a lot to be desired...

DrivnFrmWithin says "Comcast provides the fastest, most reliable internet. Period." about Comcast High Speed ISP

DrivnFrmWithin — Thu, 26 Jun 2008 20:36:38 GMT

The internet is fast! 6.0Mbps for a standard and 8.0Mbps for a premium, I'm not even going to talk about power boost! I never had my internet go out, never have to touch the modem and it's always fast, peak times, mornings, middle of the night. I'm downloading so fast that each time I do it I'm surprised at how fast it is!

I don't know what people are talking about restarting the modem, I never have to do that. Comcast also doesn't use the age old PPPoE interface like DSL does, making it way easier to network with a router. (If you ever hooked up DSL with a router you know what I'm talking about.)

In the Chicagoland area the main competitor is AT&T DSL which runs at .768 Mbps!!! That's 7.8 times SLOWER! Now there is a single drawback to Comcast and that's cost, it's about double the price over DSL. I don't know about you but my time is valuable and I'm willing to pay for quality, reliable service. It's Comcastic!...

lilmiss85 says "Hopping off the turtles back and onto a rocketship." about Comcast High Speed ISP

lilmiss85 — Wed, 28 May 2008 14:26:58 GMT

Comcast High speed internet is a cable internet service that frees up your land line at home. Because the internet is only using comcast wires, you don't get the mix-up in communication that you might get when you use dial-up, there for the internet is a lot faster.

I grew up in a home where we were very interested in the new technologies. I've have apple IIE's and early versions of desktops. Our first internet provider was dial-up Prodigy. The graphics were much like that of an Atari game. The internet was super slow. but with every upgrade it seemed like the version before was a lot slower. Then I remember when we switched to dial-up AOL on a newer computer with Windows 3.1. I thought that this was a big step for technological advancements. I wasn't sure if anything could beat AOL, but then, just like Prodigy, with every upgrade of AOL and Windows, the connection seemed to get a little more faster. And alos in the mean time there was a way to disable the incoming calls...

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ladyslew says "Yeah it's fast, but the customer service sucks." about Comcast High Speed ISP

ladyslew — Sun, 20 Apr 2008 19:36:07 GMT

Comcast does have very fast Internet - when it works. When it doesn't work, you have to keep calling customer service over and over until you get a tech who actually knows what they are doing. Even if you do get an intelligent tech, it's not likely your problem will be solved. More likely you'll end up waiting weeks on end for somebody to come out and replace burried cable or other equipment outside your home. Comcast never replaces anything until it actually breaks....

wilcoxon says "decent service but lousy customer service" about Comcast High Speed ISP

wilcoxon — Sat, 19 Apr 2008 05:19:25 GMT

When Comcast's internet service works, it is pretty good.

We used to have Time Warner before the market swaps and had much better uptime under TW than under Comcast (down 1-2 per year vs down once every week or two). I will admit the uptime under Comcast is doing much better than it was the first month or two after the swap (at that point, internet was down multiple times per week).

The one other major hassle I had with Comcast was when I got a new cable modem from them, I had to install Windows-only software on my main PC and bypass the router in order to activate it. That's annoying in itself but the real hassle was when it left crap on my system that could not be automatically removed (registry keys and files) that caused any even temporary DNS failure to immediately reroute to the Comcast cable modem activation site (this was a major issue since it is not uncommon for us to have to try connecting to a site twice to get DNS to work correctly until it's in the cache).

Comcast customer......

MrK says "Pretty good system" about Comcast High Speed ISP

MrK — Fri, 18 Apr 2008 15:20:38 GMT

During high traffic times, it can get kinda slow. But this is my first high speed connection and I am generally satisfied.

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fotogreg says "Works well. Price is fair. " about Comcast High Speed ISP

fotogreg — Fri, 18 Apr 2008 15:09:09 GMT

Its a good value. Lots of free online storage, free security package that actually works well. Price is acceptable. Outages are extremely infrequent....

LuvWesties says "Great speed, reliability is excellent. Secret download limits." about Comcast High Speed ISP

LuvWesties — Fri, 18 Apr 2008 13:38:21 GMT

Can't complain much about their Internet service, unlike their TV service! I consistently get more than 6mbps for big downloads and reliability has improved over the years from OK to excellent.

My gripe is their secret traffic limit. Comcast will terminate your account if you exceed some unspecified traffic limit and they give you no tools to monitor or limit that amount. I am always in dread of losing my account with no real alternative until they install FIOS in my neighborhood....

Feisty says "good service but more expensive than others" about Comcast High Speed ISP

Feisty — Fri, 18 Apr 2008 02:20:05 GMT

They have good service most of the time, but too expensive compared to other internet service providers. Too many times we have had to deal with people that cannot speak or understand English. They advertise great deals but once you have service with them you are stuck at a higher price. Sometimes the service is very slow and when there is bad weather, it is difficult to get service or you get disconnected for no reason. They do not give you any kind of credit for their problems or inconvenience but you must pay your bill on time no matter what.

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Jo says "Call customer service too often but it's not all bad" about Comcast High Speed ISP

Jo — Fri, 18 Apr 2008 00:45:12 GMT

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search says "No local competition, so they treat their customers like dirt." about Comcast High Speed ISP

search — Fri, 18 Apr 2008 00:05:26 GMT

Customer Service this bad should be illegal -- but when there are few local alternatives, they take advantage of that fact and get away with it....

wallslug says "COMCAST IS A MONOPLY/They can Restrict any website they want" about Comcast High Speed ISP

wallslug — Thu, 17 Apr 2008 23:05:11 GMT

I have Comcast High speed internet, I HATE the company Comcast, but it's better then Verizon who allows '3rd party billing' where Comcast dosen't. The actual service is good, i rarely have interuptions of service, but they 'force' you to order their cable tv channels in order to get a cheaper price for the internet. If you just want internet service, with NO cable tv channels, the cost of the high speed internet is MORE then just ordering the internet service by itself.

Comcast also 'reserves the right' to restrict access to any website who they feel they don't want you to see....THIS IS GOING TO END UP IN COURT AND THEY WILL LOOSE. An example of this is say if there's a radio talk show host that bashes the company, they can restrict access to the radio talk shows internet site because they don't like the person and there's nothing you can do about it....THIS IS TOTALLY WRONG FOLKS....Comcast is nothing more then an Internet Service Provider, they Provide internet service, they should have...

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