Latest reviews about Citi - Shell Gas MasterCard

Hellenotamias says "Canceled card without warning or good cause." about Citi - Shell Gas MasterCard

Hellenotamias — Thu, 15 Oct 2009 16:15:16 GMT

Without any warning or notice Citi canceled my Shell credit card. Payment were always on time and over the minimum, and balance was about half the limit. But that wasn't good enough for them. Their decision was based entirely on their credit score for me. So good ridance. I'll buy my gas elsewhere.

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tbright1965 says "Citi - Shell Master Card, Apparently we don't make them $$$" about Citi - Shell Gas MasterCard

tbright1965 — Thu, 15 Oct 2009 15:17:45 GMT

My wife tried to use our Citi Shell MasterCard this AM. I've been a customer since the Summer of 2007. I've really enjoyed the 5% rebate, until this AM that is.

Apparently, paying your balance in full each month isn't good enough and we found out at the gas pump that they cancelled the card yesterday. No letter, no phone call.

We have excellent credit, pay our balances in full each month and WHAM they treat us like this.

I can't imagine how they would treat you if you fell behind.

I guess that's why Citi is struggling and Chase is doing well. So we'll change our buying habits and use BP instead of Shell.

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blb165 says "Horrible Customer Service" about Citi - Shell Gas MasterCard

blb165 — Mon, 08 Jun 2009 20:21:05 GMT

I had a Citi Shell Gas Mastercard util I got a $39 late charge on my $50 balance. Here's what happened. I pay most of my bills online and I have my account set up to receive statements via email rather than regular mail. When I went to pay my bill on the Citi website, it told me I was unable to make my payment and to try again later. I tried a couple more attempts but it was still down so I ended up getting a $39 late fee. I thought it wouldn't be a big deal. I'll just call and tell them what happened. When I called, they didn't care what my reason was. They were not going to take the charge off. They said I should have called the payment in or sent a check. I thought it was ridiculous to charge someone $39 for a late fee on a $50 balance. Also, my credit score is very good and I never get late charges. Needless to say, I canceled the card. I will never use another Citi card as long as I live. No wonder they are in financial trouble, they don't care about...

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obie1069 says "I'm waiting for my Sears promotion gas card after 7 wks!" about Citi - Shell Gas MasterCard

obie1069 — Wed, 06 Aug 2008 22:33:13 GMT

Sears store should be a little closer then Upper Darby Or Media! There space in the Springfield!...

ophitke38 says "Ridiculous" about Citi - Shell Gas MasterCard

ophitke38 — Tue, 21 Aug 2007 11:20:39 GMT

I usually pay for gas with my debit card, and keep the credit card for emergencies. Shell then canceled my credit card - all paid off - for lack of use! Their 1-800 customer service line said I had a $225 credit line. What's the point of an emergency credit card if they won't let you keep it paid down to zero? They only wanted me to have it if they could charge their 23.24% interest rate on any unpaid balance! After complaining with them, I finally used it at a gas station that ran the card through a manual paper receipt. When I got my next bill, the charge showed up - the account was still marked closed - but now they said I closed it after the last purchase. I reckon if I don't pay it they'll report it to the credit bureaus as an unpaid account, and damage my credit. Just ridiculous! All they'd have to do is reactivate my account like they said they would, and I'd be a happy customer....

hannasdad says "Shell Gives Me Money Back - I Can't Say No to That" about Citi - Shell Gas MasterCard

hannasdad — Tue, 22 May 2007 00:02:01 GMT

I like to save money when I can so it's a no brainer for me to use Shell's MasterCard.

I don't go out of my way to get gas at a Shell station because that would defeat the purpose of saving money. I do plan my driving to try to get to a Shell station though. We are traveling now and I plan, for example, on getting gas when I see a Shell station even though I may still have 1/2 a tank. The reason is that I get 5% cash back.

Other than perhaps no-name gas that deal can't be beat. At the prices of gas at $3.00 and up a gallon this card saves me a lot of money especially when driving thousands of miles. The money adds up.

The cash back is credited on my charge the month following the charge. There is no fee for the charge card. I only use it for gas since I have other cards for other rewards.

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