Latest reviews about Capital One Home Loans

elhaywood says "Capital One needs to take to heart all of there advertisements." about Capital One Home Loans

elhaywood — Sat, 29 Nov 2008 20:46:05 GMT

I loved all of Capital One advertisements and there should be some compliancey inforcement agency that should insist upon them satisfying every customer based upon there advertised media.

The public is tired of these gimmicks to lure them in for the kill. Hidden agendas should not be tollerated and it should warrant heavy fines when they don't live up to there media flash.

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jaking21 says "Great company and job well done!" about Capital One Home Loans

jaking21 — Wed, 15 Oct 2008 00:19:17 GMT

When applying for a home mortgage, Capital One was the way to go. Not only was I facing a time crunch trying to close on my home in less than 15 days, but I was also doing everything remotely. I was able to close on-time and with a lower rate offered by all other banks. The advisor was extremely helpful and made sure that he requested everything from me that one time to cut down the back and forth transactions between us. They were awesome and I would highly reccomend them!...

disgustedandmad says "Never use this company unless frustration is your goal!" about Capital One Home Loans

disgustedandmad — Fri, 12 Sep 2008 03:33:18 GMT

One of the worst customer service experiences I've ever had. We were attempting to get a 1st mortgage on our home. Our loan consultant, Pete Stewart, was unprofessional, lacked knowledge, did not follow through with anything, and refused to return phone calls. We did everything that we were asked to do, immediately. I couldn't even get a supervisor, Jason Lynch, to call back with even a courtesy call to let me know how the loan was progressing. Capital One Home Loans was very quick to charge my credit card for the appraisal fee, and to put themselves on my homeowners insurance policy as the lein holder, even before the loan was approved! I had to cancel the entire long, drawn out process and to with another company. Don't let these folks waste your precious time. If you've already tried to deal with them, make sure you dispute the appraisal fee charge on your credit card, as they don't provide the service that advertise....

User25 says "Capital One, "Time is of the essence" in real estate." about Capital One Home Loans

User25 — Wed, 30 Apr 2008 23:45:17 GMT

Follow-up. Capital One should stick to auto loans and credit cards. I have one of each with them and they're great. Because in those businesses, a missed credit card payment means a mere surcharge. And a missed auto loan check means the buyer will wait a few more days before driving off in a new vehicle. However, in the home mortgage business, a missed deadline means movers / shippers need to be rescheduled at great cost, and the buyer's life is suddenly ground to a halt without a place to move into. Capital One Home Mortgage, this has been a trainwreck. As I predicted in my previous review, Capital One Home Mortgage was days away from missing escrow closing date. Today is the escrow closing date, and I have no keys in my hand. To my surprise, I explained to the Capital One Home Mortgage loan consultant that they were going to miss the escrow close date, and yet each time their loan consultant replied something to the effect of, "No, no, we're still steaming full speed ahead with the intent......

User24 says "Apparently deadlines mean nothing to them." about Capital One Home Loans

User24 — Thu, 24 Apr 2008 22:12:33 GMT

Capital One Home Loans advertists "Close in 10 days or less". Having transferred cross country and paying a daily hotel rate, I chose a lender that was "fast" to the best of my ability. I set an escrow closing date for the 30th of April, leaving almost a month in the worst case scenario.

Well it is the 24th, with only 3 business days till closing date, and still no final loan documents have been transmitted from Capital One to the escrow/title company.

It does not appear that Capital One understands how home loans work or the need to expedite in order to meet deadlines. Not only do they not live up to their advertisement of "Close in 10 days or less" they are three business days away from missing the escrow closing date.

I do not have anything positive to say about Capital One Home Loans for mis-managing the appraisal and causing the need for a second appraisal to be ordered, completely wasting a week of progress and wasting another week of hotel rent.

This group is incompetent. I could...

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ctstrain says "capital one no hassle home loans are really NO HASSLE!!!" about Capital One Home Loans

ctstrain — Sat, 01 Dec 2007 20:37:45 GMT

this was truly an enjoyable experience for us!

when they say no hassle ... they mean it!

all i had to do was go online, fill out a credit ap, fax or email all verifying paperwork, few conversations over the phone.

that was it!! we closed inn about 2 weeks, with cash in our pockets, a cheaper interest rate and it was awesome! We closed in our house at a time that was conveient to us. we did not have to take off work and go sit in a lawyers office or a bank for hours while signing millions of pages of papers. it took only about 30 min to an hour, at about 9 pm at our house!!

How easy is that???

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