pillar says "It LEAKS; the boot between the door and drum failed three times." about Kenmore Washer - Front Load HE5T

pillar — Sun, 28 Jun 2009 15:56:37 GMT

Kenmore Elite HE 5t Steam clothing washer:

Sears has come out to repair a leak due to a faulty rubber boot twice. The rubber boot is a large gasket sealing the door to the drum. It is held on with a metal ring. It fell off twice. If we had to pay it would be $200 a pop.

Now that it leaks a third time in a year, they are saying it is our problem. Their "customer solutions " department is only a way to get you out of their hair as expediently and with as little cost to Sears as possible. Think of it as if you are dealing with an insurance claim. Just as painful. It may be a better value to sell this paperweight on craigslist and get a reliable machine from a local appliance dealer vs sears. Also, it smells of mildew if we keep the door closed.

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Reviews by pillar

pillar says "It LEAKS; the boot between the door and drum failed three times." about Kenmore Washer - Front Load HE5T