phantomsong says "Would give 0 stars if possible" about Countrywide Home Loan Company

phantomsong — Sat, 23 May 2009 15:23:45 GMT

From my experiences with Countrywide I think they must be one of the most disgraceful and incompetent lenders. I had the misfortunate of having a mortgage and HELOC with Countrywide. Below are the main issues I had:

Unauthorized credit report pulls: When I was a Countrywide customer, they called me on 2 separate occasions to ask if I was interested in refinancing. Both times I asked what the rate was and since they were unappealing I declined. Yet it turns out they pulled my credit report each time without telling me just to give me refinance rates during a 1-minute phone call!

HELOC woes: HELOC fees were exorbitant. For a $25k draw they charged $669 origination and $455 termination fees. I was refinancing with another lender and needed the HELOC closed ASAP. Even after I paid off the HELOC account in full, it took Countrywide 6 weeks to close the account. And that was after paying a $30 "expedited payoff fee" plus 4 phone calls and 2 visits to the local branch.

ESCROW woes: At the beginning...

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Reviews by phantomsong

phantomsong says "Would give 0 stars if possible" about Countrywide Home Loan Company