Reviews by garymetz

garymetz says "The jury's still out." about Packet8

garymetz — Fri, 18 Apr 2008 12:22:44 GMT

When my former VOIP serivce (SunRocket) went belly-up I chose one of the two companies they negotiated deals with (Packet8) to insure continued service. Getting the equipment and getting set up was quick and easy. Service was so so but adequate to my needs. Uh oh - then there was problem with the equipment and I wasn't receiving ANY calls at all. I wondered why the phone was so silent until someone called me at work and said they'd been calling and calling me at home and wanted to know why I never answered the phone.

Well, I did some investigating, called Packet8 and ran some trouble-shooting with them; finally determining that the unit they sent was faulty (this after more than 3 hours both online and on my cell phone with them). They decided to send a new unit and offer me a credit for international calls (which I don't make) as compensation for the extra $25 on my cell phone bill and the inconvenience of weeks without a home phone.

The new unit came, seems to be working fine,......

garymetz says "WOW Internet - WOW!" about WOW Internet

garymetz — Fri, 18 Apr 2008 12:03:50 GMT

I have been using WOW Internet for over 8 years now. I have no plans to change. WOW offers several different levels (speed) of service that can accommodate even the most sophisticated of users. I use high-speed internet because I do a lot of work online and am using VOIP for my phone service and I've been quite happy with WOW's service. They respond quickly to service requests - something many find quite different in today's 'don't care about the customer' world.

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garymetz says "If you're lucky enough to have WOW in your area - grab it." about WideOpenWest (WOW) Cable - WOW Cable

garymetz — Fri, 18 Apr 2008 11:56:45 GMT

I've been with WOW Cable for over 8 years now. I don't plan to change anytime soon either. They offer a good variety, great selection, and decent pricing - not to mention their prompt customer service. They offer several different bundles including VOIP phone and internet access. While I don't use their phone service (I got my VOIP service before they started offering it) I am quite happy with their cable and internet services.

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