http://www.viewpoints.com/aboutme/RML216 Sun, 08 Jun 2008 19:20:23 GMT Reviews by RML216 http://www.viewpoints.com/USAA-FSB-Total-Rewards-Mastercard-review-6c6a2 <p>Not meant to be a full-blown review.  USAA deserves the accolades it gets.  It has been such a pleasure using their Credit Card and dealing with their great customer service, especially after Bank One (now Chase) kept de-activating my fully-paid Visa "for security reasons," **without ever bothering to tell me they had done so** (I always learned the hard -- and often embarrasing -- way).</p><p> Anyway, last night I was more than a bit surprised to discover that USAA, without any advance warning, had reduced its telephone Credit Card CS hours from 24/7, to 8pm close M-F, 4pm close Sat, and no hours Sun.  What a huge cut!  How can a CC -- especially a major one -- have such short telephone CS hours??  There have been more than a few times I've had to call them outside these hours about, say, problem getting an online purchase through, and each time they solved the problem for me.  Now I could have to wait quite awhile to resolve.  This is a BIG demerit (the FIRST, and so far ONLY significant,...</p>... Sun, 08 Jun 2008 19:20:23 GMT http://www.viewpoints.com/USAA-FSB-Total-Rewards-Mastercard-review-6c6a2 RML216 4