http://www.viewpoints.com/aboutme/InTheCityGirl Wed, 05 Mar 2008 21:52:28 GMT Reviews by InTheCityGirl http://www.viewpoints.com/Zappos-com-review-1f321 I have found the gushing reviews of Zappos all over the web.  It is just so funny how people who have average experiences don't spend much time online discussing those average experiences but a good experience or a bad experience generates enough buzz to cripple the competition.  — — I haven't had a bad shoe experience yet to send me flying to Zappos for this incredible customer service.  Just didn't happen.  I rarely if ever speak to anyone on the phone.  I shop online ALL the time.  Like 1K a month spent:-)  But I care about prices over whether I get it in 2 days from Amazon or 1 day from Zappos.  A pair of Reeboks is the same pair of Reeboks on all sites.  I feel like I am paying full freight at Zappos so that the 10% of people who have any issues at all can get a human on the phone. — — I guess I just need to have one of these horrific experiences to understand the Zappos cult:-) —... Wed, 05 Mar 2008 21:52:28 GMT http://www.viewpoints.com/Zappos-com-review-1f321 InTheCityGirl 2