1.1
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Rentalcars.com

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Rentalcars.com
 
1.1

(based on 138 reviews)

Ratings Distribution

  • 5 Stars

     

    (2)

  • 4 Stars

     

    (1)

  • 3 Stars

     

    (1)

  • 2 Stars

     

    (3)

  • 1 Stars

     

    (131)

3%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Customer Service:
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    • Vehicle Selection:
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    • Affiliation:
    • I received a sample (14)

Most Liked Positive Review

 

Surprised by negative reviews! They been good for us.

We've used rentalcars.com for booking vehicles abroad. The website can be a little tricky but you can indeed select a specific rental pickup and drop-off location, or add your request to the notes...Read complete review

We've used rentalcars.com for booking vehicles abroad. The website can be a little tricky but you can indeed select a specific rental pickup and drop-off location, or add your request to the notes section. This outfit is based in the UK as I recall and I have always found the e-mail customer service to be satisfactory. We had a back-and-forth last summer with a lot of questions and the same individual always followed up within 24 hours.

Customer Service
My own experience with customer service has been good. We had some difficulty with a request I had forgotten to include in our original order and they re-did the voucher and confirmation quickly and correctly. I've never been on the phone with them so can't attest to that. Our confirmations and vouchers have always been met with acceptance and no problem at the pick-up locales.

Vehicle Selection
There's not all that much choice when it comes to inexpensive sedans. Depending on where you're going, there will be 2 or 3 basic models to choose from. This really doesn't bother me. I'm renting it, not buying it.

VS

Most Liked Negative Review

 

Rentalcars.com--- good, yet tricky!

I must admit rentalcars.com saved my husband and I major bucks this past weekend by informing us that we could get a rental car nearly 60% cheaper outside the airport area.  The problem...Read complete review

I must admit rentalcars.com saved my husband and I major bucks this past weekend by informing us that we could get a rental car nearly 60% cheaper outside the airport area.  The problem was that the website allowed us to choose to pick up the car from outside the airport area and return it at the airport for a particular price.  But when we went to the counter, the rep said that we had to turn it back in to the outside area or we would pay nearly $60 more.  We noticed that our printout did not prove that we were able to make the airport selection.  And it was as if the rep knew it would do that (can't say for sure, if he knew or not).  My husband had his IPhone and went to the confirmation that was in our email and it wouldn't display that side of the screen.  So my advice would be to take a picture of your screen to prove to the rental car company that rentalcars.com did allow the dropoff at the selected location for the agreed on price.  Other than that, we had no problems.  I will use them again, but I'll call to get someone to fax me all confirmed info.  They are affiliated with Lowestfare.com.

Reviewed by 138 customers

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1.0

I will never use again!

By 

from New Zealand

Comments about Rentalcars.com:

Like so many online services, fine as long as everything goes according to plan. When things go wrong you are in a world of trouble and there is no one to assist. As I write this, I have just written a second unanswered request for a confirmation that I cannot get a refund for my unused car rental so that a separate insurance company will reimburse me. Not hard right? Well, it is for Rentalcars.com who don't feel the need to respond to online forms (there is no email address). As I write this, I am still listening to their hold music (Knocking on heaven's door ad nauseum - I wonder if they appreciate the irony) as I have been for the best part of an hour. I got through once and was told to write to the company - I guess posting a letter to the UK is the best way to deal with an online company? That is just corporate cowardice and trying to benefit from consumer apathy. Ridiculous! As for their online help, I have never seen it on line.
Never again!!

  • Affiliation:
  • I received a sample
 
1.0

The prepaid rental car was not available

By 

from Santiago de Chile

Comments about Rentalcars.com:

The car was prepaid on Aug 22 2016. The day of the pick up was 11 November 2017. When we went to pick it up, the car was not available. We were told to wait if anything is returned in the next hour, or two or perhaps....
Santiago de Chile international airport.

 
1.0

immoral business behavior

By 

from Ottawa

Comments about Rentalcars.com:

Maybe what they did is legal but... I showed up 23 hrs late for my rental car (locauto, Palermo) - yes it was a bad travel day- but my car was reserved. No. Because I was 24 hours late the car was canceled- hey it's only been 23 technically. Regardless there was "no car for you". Ok. So... Booking is cancelled. But I did not cancel, Locauto essentially did by not keeping a car. Yet I was charged for all 7 days by Rentalcar.com! I would accept one day - not their fault my trip turned into a trip from hell and I was late, but you reserve a car ahead of time so a car will be there for you no matter! So they could not keep the car, ok then - but do not charge a customer what you could not provide: a car for the 6 other days a car was required!0

 
1.0

criminals and hoodlums in our streets?

By 

from london

Comments about Rentalcars.com:

You recently contacted us about a reservation

Booking Reference
375 526 671

How satisfied were you with the customer service from Noman Nasrullah( rental cars.com) when you contacted us?

My partner found them, apparently they were cheap and the best in the west, she spoke to rental cars.com staff named TOBY for a quote, we just want a car for 18days in Lisbon Portugal and we do not which to pay for no insurance protection cover from you as we will buy full insurance cover at the desk in Portugal and very importantly why we are booking through you is that we want a car that we must not leave any penny nor a coin deposit?( You would think they did get it right?) Toby did assure this exciting sound girl on the phone that of course this options are what we do, that 100 percent we will give you a car that requires no deposit and you can purchase insurance there for like 13 to 14 euros/day and after He sent the quote to her email address
i called them on the 17th June 2016 to reserve this booking and i specifically referred to that initial quote from Toby and did actually just wanted only Toby but the guy on phone was keen keen to take the credit of this sale that he told me Toby wasn't in the office but he could help me achieve my aim. so asked him again with my voice recorder on what we specifically want is just a car to pick up from Lisbon for 18days and we will not pay no penny nor a pound deposit nor buy any additional top up insurance you are selling? he said yes sure we can assure you sir that is not a problem. he tried taking payment from my bank 3 times just for a 40quid deposit, he did eventually send me the confirmation of the reservation which read this :(At the counter, Sixt will hold a deposit on the main driver's credit card. You must have sufficient funds available to cover the deposit.You may decide to buy additional cover from Sixt at the counter – to reduce or remove your deposit amount

  • Affiliation:
  • I received a sample
 
1.0

Impossible

By 

from Knoxville TN

Comments about Rentalcars.com:

I was never able to pick up car because upon pickup they did not accept my type of credit card, but still charged collision coverage fee. Representatives are still no help in resolving this after 15 days.

 
1.0

Do Not Rent a car with Rental cars.com

By 

from Chicago

Comments about Rentalcars.com:

DO NOT RENT WITH rental cars.com
I am a frequent traveller and I rent cars all the time in all parts of the world.I never had a problem with a rental.
I order and paid for a premium class car ( BMW 3, Mercedes-Benz C class or similar). I got Ford Kuga ( Ford escape). Definitely it is not premium class car and you can not compare to BMW or Mercedes-Benz.
Moreover, the rental car was dirty (excessive sand, dirt, mud, trash and pet hair). It was very stressful situation and it ruined my road trip plans. I will not use rentalcars.com anymore!!!!

(1 of 1 customers found this review helpful)

 
1.0

Never Ever Ever Again

By 

from Italy

Comments about Rentalcars.com:

After booking my car through rentalcars.com I called the rental company and was advised that the office will be closed and I will not be able to pick up the car. I cancelled the reservation and was charged 80% of the booking as a cancellation fee. I called the customer service number in order to ask for a refund as it is not my fault I had to cancel and was put on hold for 20 mins with no answer. I then went onto the chat where the agent advised me to call another number and then proceeded to close the chat on his own. I called the second number and was put on hold for 15 mins before someone answered. The agent told me he cannot refund me and when I ask to speak to the supervisor he hung up the phone. I called again and then time was put on hold for 20mins before I was put through to someone. I talked to the same person who then put me through to the supervisor which did nothing to help and did not even care. This company is the worst company I have ever dealt with.

 
1.0

NEVER AGAIN

By 

from Geneva

Comments about Rentalcars.com:

#AWFUL #CUSTOMER #SERVICE. Worst experience ever. I will never use rentalcars.com again. At the car pick-up my card got blocked while trying to pay 800E "CAUTION" ... for a booking price at 130E.. Impossible to pay the caution... So impossible to get the car... NO REFUND possible .... No CHAT available. NOBODY answering the phone. Writing emails ... no answers. It's terrible experience. #avoid #rentalcars.com #customerservice

(1 of 1 customers found this review helpful)

 
1.0

a big scam!

By 

from new jersey us

Comments about Rentalcars.com:

ads promises free cancellation, but refuse to refund, not even price matching, do not deal with this company, a big online scam!

 
1.0

I had probably bad luck

By 

from Prague Czech Republic

Comments about Rentalcars.com:

I went to business trip to Barcelona, unfortunately I reed bad the conditions, and in my country is not so frequent to own credit card, So I can´t rent a car. In the end rentalcars.com nicely react and said no problem we have another solution for you, but even this once not finished, so I was travel by Taxi and was 300 EUR less in my wallet. That is not that what is wrong belong to me. Worse was, that even they received cancellation for both reservations before pickup the car, they refused once of them refund, and second still not refund. Phone is now unreachable, emails not answering. Please don´t support them by another money.

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