I didn't even get as far as the ordering process, but I ran into this company representative at a booth at a dog show. The products displayed were of very high quality, and I was interested in the orthopedic options for my German Shepherd who has hip issues. I seldom make large purchases on the spot, so I accepted a business card and decided to go online and check it out, see if there were more products offered, see if I could get more info on the actual manufacturer. And to see if you eliminated the middle man and eliminated commission to a sales person, if the cost was more reasonable. ...