ferret.com Review

ferret.com

Overall 4.00 of 5 (by 1 user)

add to my favorites email to a friend subscribe to feed

rezgrrl
Gallup, NM

add rezgrrl to my friends list

Shipping deals make this the best-priced ferret site

into finding great deals online, a comparison shopper, appreciative of good customer service

Pros

shipping deals, good selection

Cons

inconsistent shipping policies, could use more human stuff

NOV

2007

I do love this store. My on-line ferret store purchases are usually heavy (food, cages, and other items that usually incur additional shipping fees), so I'm crazy about the fact that ferret.com occasionally has inexpensive flat-rate shipping deals in addition to their very competitive prices. Even with a 20% shelter discount at other on-line sites, my orders are usually cheaper at this one. And when things run smoothly, items are shipped promptly and arrive with no hassle at all. However, there are glitches. I recently ordered food that was billed as being "in-stock." (Ferret.com makes much of their "real-time" information about what is and isn't in stock, and about having the highest in-stock percentages in the business.) Over a week later, the food still hadn't shipped, and on-line tracking still showed it as being in the warehouse. When I finally asked customer service, I was told that the food was on back-order, and would ship very shortly. And all this time, the on-line description still listed the food (Zupreem) as being in stock. The food (and another food which they had actually listed as being out of stock) eventually arrived several weeks after my order had been placed. By this time, because I live in a remote areas, I was forced to choose between driving several hours each way and feeding the ferrets (high-quality) supermarket cat food. If they had only told me the problem in a timely manner, I would have ordered a small amount elsewhere and paid the additional shipping costs (which, after all, are cheaper than the several tanks of gas it costs to drive to Petsmart and back). So, yes, that's extremely annoying. I still like the flat-rate shipping but I felt deceived.