Product: WEN Sweet Almond Mint Cleansing Conditioner
Viewpoints Score: 73/100
Est. Price: $50 for 16 fl. Oz.
Best for: Dry and long hair
I have wanted to try WEN hair products for some time. I have seen the cleansing conditioner advertised on television and was curious if it would live up to all the expectations I had for it. After all, who doesn’t want beautiful, shiny hair with bounce? I had no preconceived ideas about it other than the fact that I have never tried a shampoo/conditioner hybrid product that I thought worked very well. Nevertheless, I wanted to give it a try.
I like the smell; it has a sweet, minty fragrance. Even though I tried the “Almond Mint” scent, I don’t think it smells like almond at all. There are almond glycerides in the formula, but you don’t smell it. It is mentholated, but it does not tingle on the scalp when you apply it like many mentholated products do.
I read the directions several times before using it, and it seemed like a lot of product to use compared to traditional shampoos. While I heard you need to follow the directions exactly, I found that I did not need as much product as was recommended.
When using it, you realize that it is different from traditional shampoos or conditioners, because it doesn’t lather at all. I tried it on many different hair types in the salon as well as on myself. It was fine when used once, however repetitive daily use seem to cause some sort of build up in the hair, especially at the scalp. I checked the ingredient list and found emulsifying wax. I test and blog about shampoos and conditioners a lot and have never seen this ingredient before. Could this be the culprit? I think most likely.
There are a lot of mixed reviews online regarding this product. Either people love it or they hate it. I was concerned that there seem to be some complaints of hair loss with this product with long-term use. Also, I’ve seen many complaints about Guthy-Renker, the company WEN partnered with to manage online ordering and customer service (it’s the same company that handles customer service for ProActiv).
When you order you are automatically signed up to receive deliveries of the product every 4 weeks, like a subscription. The problems arise when you try to cancel the subscription or try to get your money back. You are better off ordering through Amazon, QVC, or buy it at Sephora so you don’t get caught up in a subscription trap if you are unhappy.
WEN seems to have an almost cult-like following and many people love it. I would recommend trying it for yourself and make your own call if it works for your hair. It’s sold in a travel size so you can try it before you marry it. As a professional stylist, I liked it best on dryer, thicker and coarser textured hair than on fine, thin or oily hair. I also liked it better on long hair than short.
I wouldn’t try to order this product online based on the plethora of bad customer service reviews. The other thing that bothered me was the amount of people who are claiming hair loss from this product. I would say that you should use common sense and if you have any kind of negative reaction, stop using it immediately.
To sum it all up, I liked it enough to recommend trying it. I would buy a small size to start because you will know in a few days if it is meant for you or not. Do not order online. Get it from QVC or Sephora. There are other shampoo and conditioner products available from WEN you may try that may suit your hair better than the Sweet Almond Mint Cleansing Conditioner.
I felt that this product is not for me as I have very fine blond hair, but I would recommend it to a friend who has very dry long hair, or someone who is suffering from extreme chemical damage from over processing. WEN is not inexpensive, but having a good hair day is priceless.