The Hertz car rental company has a Viewpoints score of 40/100 based on 160 reviews. This score might seem low, but it is only one point below the car rental average. Even with its low rating, Hertz ranks among the top car rental companies on Viewpoints.com. While Hertz Rental Car reviews don’t glow, some speak positively to Hertz’s customer service.
What reviewers like
Customers appreciate the in-person customer service, including upgrading vehicles and last-minute rental changes due to travel. Reviewers mention that Hertz costs a bit more than other popular car rental companies. They also mention that the extra cost is worth the service.
“The Hertz rental car service is expensive, no doubt. But, once you get a car from them, you have no worries. You get what you pay for and the service as well as the car is worth every penny you spend.” - Raj, Reviewer since 2011
“I rented a car in Middle-of-Nowhere, USA so there was only one person behind the counter. He made the process easy and hassle-free. In fact, it couldn’t have been any easier!” - this2shallpass19, Reviewer since 2008
“After the issues I had with Budget, I went in search of better help. The Hertz people were friendly and helpful. I was treated with respect and they worked with me.” - tanithseh1011, Reviewer since 2012
“The great customer service skills and the understanding staff are commendable! They don’t pressure you into upgrading or adding additional insurance coverage like most all of the other car rentals do. These are good people and I promise you will be more than satisfied.” - mspantherina, Reviewer since 2012
What reviewers dislike
There’s no such thing as a perfect car rental company. Hertz Car Rental is no exception. Those customers who were unhappy with Hertz mainly faced trouble on the phone, not at the rental counter.
“It has been 3 months since I rented a car in Windhoek Namibia. Hertz has still not charged my credit card for the original rental. They do not respond to email inquiries.” - KoryD, Reviewer since 2012
“My experience with Hertz at Miami was terrible. Landing at the Miami airport, Hertz did not have the car I had paid for through Expedia. I had ordered a convertible to be used for the entire trip, five days, but Hertz simply had no convertible.” - scornell, Reviewer since 2010
The bottom line on Hertz
Even the best car rental companies don’t have very high Viewpoints score. Hertz car rental reviews are generally positive, especially when it comes to customer service. If a smooth car rental process is important to you, give Hertz a try.
Editor’s note: If you have professional experience with rental cars, Viewpoints is recruiting experts in priority product categories to write for our blog. Check out this overview of theViewpoints Category Expert Program, including qualifications, compensation and how to apply.
Amber Rambharose is a writing intern at Viewpoints. She graduated from Hollins University with a B.A. in English Literature and is continuing her studies this fall at the University of Cincinnati.