The Original Mattress Factory manufactures mattresses and boxsprings in locally owned factories. It stands out from other top mattress companies by selling directly to the consumer, meaning there’s no retailer involved to potentially bump up price. While the Original Mattress Factory mainly makes innerspring mattresses and doesn’t offer high tech memory foam models, Original Mattress Factory reviews report that the mattresses are high quality and that the service is excellent. Check out the top five reasons why reviewers love Original Mattress Factory mattresses.
Why customers love the Original Mattress Factory
Mattresses on Viewpoints.com have an average score of 68/100. Rated the #2 Miscellaneous Mattress Brand on Viewpoints, Original Mattress Factory mattresses have an overall score of 78/100 based on 14 reviews. Excellent support (both in bed and in store) accounts for this 10-point jump.
1. Great showroom experience
“The store experience was excellent. The salesman showed us the inside of their mattresses compared to the other name brands. There was really no comparison. The quality and solidity of construction was evident immediately. The other brands were not even in the same category of quality and construction. Once seeing the construction, and feeling the beds, it really was no choice. They have many styles to fit any type of bed you are looking for.” – cilla74, Reviewer since 2010
“We had a great experience shopping with [the Original Mattress Factory], they showed us around and walked us through how they make the beds and we then had the chance to lay on the beds to see which one we liked the best. We ended up going with one of the top models in the king size. We purchased it and within 2 days they had it delivered and removed our old bed. It;s wonderful to have a new mattress and we would definitely recommend shopping with the Original Mattress Factory.” - mom2-8, Reviewer since 2011
2. Knowledgeable sales associates
“After talking with the sales rep and seeing the examples they offer in the store, we were sold. The sales rep was very informative, supportive and answered all our questions. We purchased the pillow-top mattress (one of the higher end mattress that is offered) and couldn’t be happier.” - Avsfan, Reviewer since 2010
3. Straight from the factory to your bedroom
“I love the fact that this was not made until we ordered it…it didn’t sit in a warehouse for months. I also love the fact that they have competitors mattresses in their showrooms to show the horrible quality that is available out there. Plus, they are made in the USA!!! You can’t beat that these days.” - kth4503, Reviewer since 2010
“I like Original Mattress Company because they make the mattresses right there. You can actually see what goes into them. They are a little expensive but well worth it. The quality is great, and they have a nice warranty period.” - HereComesFun, Reviewer since 2007
“I really see no reason to purchase any of my mattresses anyplace other than Original Mattress Factory – they really do cut out the middle man and give you the straight talk about all mattresses.” - ccbmom, Reviewer since 2008
4. Quick and easy delivery
“This is the second time we have gone to The Original Mattress Factory to buy a mattress. Both times, the experience has been fast and easy. The entire transaction, including loading the mattress into our vehicle, took about 20 minutes. The service and price were excellent, and we have been very pleased with the quality of the bedding.” - seodak, Reviewer since 2008
5. Hassle-free return process
“They have a wonderful policy on returns. We took it back to them and they made us a new one. No additional cost for the replacement. If we find a problem with the new mattress they will replace it again. Great way to buy and try without worry.” - Jaxygirl, Reviewer since 2008
High quality product, high quality experience
“We thought the prices would be high, but we were wrong. We ended up spending about $1,000 and we could not be happier. The quality of the mattress is obvious.” - kth4503, Reviewer since 2010
“There are several things that bring me back: the fact that the mattresses are flippable, the value pricing, the delivery, the low key sales people, the variety of mattresses to choose from, the high quality materials.” - ccbmom, Reviewer since 2008
“I have heard nothing but great things about these mattresses and have experienced nothing but great things as well. The customer service at the store was great as well!” - amsweigart, Reviewer since 2011
A great, not perfect, mattress shopping experience
The Original Mattress Factory separates itself from competitors by selling straight to consumers. By eliminating the middle man, it increases quality control and keeps prices low. However, like all mattress brands, the Original Mattress Factory isn’t perfect. It has two reviews rating its mattress quality as below 3/5, based on comfort. If you’ve had difficulties in the past with returns, warranties, or difficult customer service reps, then consider buying an Original Mattress Factory mattress. If you’re looking for a mattress that offers advanced comfort and not a standard innerspring mattress, try a different brand.
Amber Rambharose is a writing intern at Viewpoints. She just graduated from Hollins University with a B.A. in English Literature and will be continuing her studies this fall at the University of Cincinnati.
Editor’s note: If you have professional experience with mattresses, Viewpoints is recruiting experts in priority product categories to write for our blog. Check out this overview of the Viewpoints Category Expert Program, including qualifications, compensation and how to apply.