ProFlowers is a floral bouquet delivery website that delivers flowers, plants and miscellaneous gifts from anywhere in the world to the United States and select countries outside of the U.S. All orders come with a 7-day money-back freshness guarantee (a 14-day guarantee for potted plants). Yet ProFlowers receives a low 35/100, based on a total of 471 reviews. The average for the shopping websites category is 67/100.
According to the company’s website, the flowers are hand-picked and then directly delivered to the recipient to ensure freshness. Standard shipping delivery ranges from $10 to $18 with a $3 “Care & Handling” charge. Prices vary depending on location and desired delivery time.
Despite some reviews noting that the flowers lasted longer than if purchased at a florist, ProFlowers has an abundance of negative reviews on Viewpoints. Reviewers warn about extra charges, untimely delivery and misleading photos.
Misleading, not timely
ProFlowers customers on Viewpoints are not pleased with the condition in which they received their bouquets. Many contributors complain that they have to assemble their bouquets or that their orders were not delivered at all.
“So now I realize that their photo is misleading in terms of the density of the flowers and it was misleading in terms of the price and the vase. I now sense a consistent lack of integrity.”–JoeRattz, Reviewer since 2010
“Roses looked like they went thru a war before they were delivered. They looked like they were already 2 weeks old. Second order, again for my mom (who is battling pancreatic cancer) was never delivered (although they say it was left at her front door).” -jamsaz, Reviewer since 2011
“Product delivered was nothing like the picture, even after calling to be sure the flowers would be pink as pictured and described, arrangement arrived with NO pink flowers and in a tin bucket, not a basket as advertised.” -jones1987, Reviewer since 2012
“Small, half dead, depressing flowers. Come in a cardboard box and you have to put them together. Your sweetheart will NOT be getting a beautiful display. Even after opening and trying to make something out of nothing; there was nothing I could do to make these pathetic flowers look good. You start out with a $20 order and at the end it $50.” -thecross, Reviewer since 2012
This reviewer is harshly critical about the service just received this Mother’s Day:
“Do not use ProFlowers.com! Yep, in this day and age of cyber business. The name of the game is offer slick TV ads, bright eye-candy on your website, obtain a credit card number and then not deliver on any of the agreements made in your ad or website. I ordered flowers for my dear mother after seeing a TV ad for ProFlowers.com on Thursday before Mother’s Day. I figured it gave them more than enough time to arrange for a local florist or get the delivery out by Saturday. But Sunday came and by the evening, I hadn’t heard from my surprised mother that she had received the flowers I ordered from ProFlowers.com. Never thought I would have to babysit my order from a national advertiser like ProFlowers.com. I expected their systems to be in place for a busy day like Mothers Day (after all their ads were directed for the Mothers Day market. ProFlowers.com did not deliver the flowers on Saturday, or Mothers Day (Sunday).” -DaGray, Reviewer since 2013
TV COMMERCIAL: ProFlowers TV commercial highlights its freshness guarantee and Mother’s Day promotion (as mentioned in DaGray’s review)
Many contributors complain about a $15 monthly charge found on their bills following their ProFlowers.com purchase. A coupon for “$15 off” discretely enlists customers into the Easy Saver program without consent.
“My biggest complaint with ProFlowers is that they are affiliated with Easy Saver. After purchasing flowers, if you click a link and enter your email address to get a $15 off coupon, you are in effect signing up for the Easy Saver service and they will begin to bill the card you used to purchase your flowers. This is stated on the website, but easily overlooked by people (like me) who are eager for a bargain.” -dee061105, Reviewer since 2008
“Their association with Easy Saver is sad. they do not need to deceive their coustomers as they have a good product and service. I just be came aware to what was happening and was saddened by the fact that one more company had to fall to the bottom line mentality of thinking.”-ahtcon4pain, Reviewer since 2010
“I was a loyal proflowers customer for years, until now. I noticed a billing of $14.95 for EZ SVER RW on my credit card statement. I googled it, and it turn out proflowers gave my credit card information o their so-called “business partner” called the Easy Saver Rewards program. I found I was being charged for 4 months now. Proflowers was the company who gave them my credit card information and then I received these montly charges.”-yoopergal27, Reviewer since 2010
Some contributors with more positive reviews noted that their bouquets arrived still in bud form and after a few days, bloomed into a full bouquet, lasting longer than store-bought variety.
“I received these flowers from my daughter for Mothers Day. They arrived 2 days before the holiday, on a Friday, and are still blooming now, on the following Wednesday! They didn’t look like much when I first opened them, but after being in water overnight, they opened and bloomed very nicely. I followed the enclosed directions and I couldn’t be happier.”-Sierralady, Reviewer since 2008
“My family in Australia, thanks to the internet, sent me an arrangement through PROFLOWERS. I have received flowers from this source before and they have always been terrific but this one was the best of all. Fresh and cororful and the arrangement lasted over 2 weeks. I just followed the enclosed directions for maintenance.” -lcnmlady, Reviewer since 2011
“I followed the direction came with the order. I notice just right after I put the roses in the vase, they came alive and start opening up. No need to say today they look even prettier and fuller.”-Meirong, Reviewer since 2011
“Everything arrived as promised, vase and flowers (in bud form) and food. When the flowers bloomed, they were beautiful!” -mbpowe2, Reviewer since 201
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