ebates.com Review

I've belonged to Ebates for two years and have noticed that you MUST keep a close eye on posting of rebates. There have been at least 10 occasions where a promised rebate hasn't posted. The site SAYS rebates customarily post within 3 days of placing an order, but in many cases that just isn't so. The first time I contacted Ebates about a rebate, it was several weeks after I received the order; I was told some merchants wait until a "return period" has expired. O.K., but what's the excuse for travel completed a month ago? Resolving your issues is never easy, either. After you contact Customer Care, you receive a form letter apologizing that your rebate hasn't posted and asking you to send the order confirmation sheet from the vendor. Luckily I save such things, but what if you didn't? And where is THEIR own documentation/paperwork?! Most recently, I e-mailed their customer care department about a missing rebate and it took them 3 weeks to even acknowledge my communication. I've sent a letter to their new CEO; we'll see what comes of that. The premise of Ebates is great, but they're woefully lacking in customer service and other, similar websites will get more of my business in the future.