It may also be that companies are waking up to the fact that what we are voicing here is truly vox populi (sic?) which (I hope) is to say "the voice of the people."  If something bothers us, they should figure that it bothers a lot of other people too because I don't think we are being unreasonable in our reviews.  I imagine even the really big outfits are checking out what goes on in ViewPoints more often now and taking it more seriously.  I'm proud to be a part of all this!