Was at Pep Boys awhile back and the one person at the parts counter held forever on a personal call right in front of me. As usual I snapped, or as they used to say at my old job, I "went Scotty" on him. Then I told him to get the manager. Turns out he was the manager.

Back when I drove an Audi I was always losing it at the dealership Service desk. They hated seeing me in the waiting room. I still feel like Audi owes me. They are solely responsible for my high blood pressure. Maybe a new S4 would make it go away.

I sometimes tell phone solicitors that I was "leading my family in prayer" for a "dying pet' when they called and interrupted us. Somber voice of course. The trouble is that people in the room usually crack up. 

Great idea for a post Nancy. I'm sure it will get at least 13 pages deep.

I was pretty overweight for a while, and I went into a store in the mall (I can't remember which one, I don't want to malign the wrong one), anyway i was shopping for my sister's birthday gift in there and a female employee told me the Lane Bryant was on the lower level. I did not ask, or even say anything. I took it as a not-so-subtle way of saying "leave." so i did.

She definitely deserved a random act. I felt like calling the store every 5 minutes and asking if it was Lane Bryant,if not could I have the number? If I knew that mean lady would answer the phone every time, I would have.

The personal calls the employees take are just rude IMHO.  I mean, I've been in retail when I was *younger* and when I was on the clock, I wouldn't DARE.  We didn't have cell phones back then either.  We might have used the company phone in an emergency only.  Plus some CSR's make people wait F-O-R-E-V-E-R and the customer still doesn't get what they came for accomplished.    A person can only be patient for so long. 

RAF ~ that leading the family prayer for a dying pet ~ I didn't know whether to laugh or cry when I read that.  But everybody cracked up so I guess you blew your cover there!  I wonder what the person on the other end of the phone thought...I bet there was lots of silence~!

Pitcherday ~ That would chap me too...and without you even asking...or saying anything after.  You're a brave woman for holding your tongue.  I bet you never shop there again.  I wouldn't. 

Granted, customer service is hard work, even in a great economy.  I do go out of my way when the service person is nice to be extra nice back.

I'm glad ya'll didn't take the thread title the wrong way~!  After I posted it, I went OHHH ____.  What have I stepped into?  We're usually so concerned with being polite and we ARE when people go over and above with a positive shopping experience for the most part. 

This thread is about the opposite.  When we feel ignored, invisible or just plain ripped off.  Time and money are precious, and I'm pretty efficient with both.  Not everyone is like me though, so I try to remember that, take a breath, step back. 

13 pages RAF??  Ya think? 

Feel free to post your disgruntlements here then.  I only have one gripe with one store locally, and it really didn't get resolved, even going up the chain.  I'll still shop there, just a different location where the people actually help you in a timely manner, instead of acting like I'm an imposition on their day. 

I could do 13 pages myself. I'm betting lots of others could, too.

"Yes, I'd like a diet Coke and a grilled chicken sandwich with no mayo, please."

"Drive to the second window."

"Thanks!"

Then I get home and I have a regular coke and a fried chicken sandwich slathered with mayo. WHY CAN'T THEY GET IT RIGHT?

Fast food places make me crazy. Smack, smack, smack,smack!

No wonder Walmart is taking over--you have to find a sales rep before they get rude!  Sometimes I feel like smacking myself.

I did seasonal work at a store for one Christmas a few years back, a retail store. Never again...We were told if a customer asked if we had something in the back we were to walk, and come back out and said "No sorry". I didn't like that, so I would go and look. Because if it was me, I certainly would want the salesperson to check. The store didn't want us WASTING our time for that. Tuff Titties! I say. Mind you this is a well known store. And I think knowing retail, they do not treat you as a person, but a number, and other things. Most are not happy with the jobs they have, but what choice do they have. Low pay and most are working 2 jobs. I don't think they mean to be rude, it is how some of the management treats them. Maybe I'm wrong, but that is what I've seen. Talking with them on a personal level, I think I need to open a "Lucy" Booth.....ha ha ha....Some seem to think I can change what goes on, I wish I could, but I can't. I do not even work for the store. (another hint Nancy!)  I've met my share of who Sh*t in your cornflakes this morning managers. Patients is a Virtrue! (?).

I think I need to take english class again. My marble loss, age and tiredness get in the way sometimes. ;~) .....

PattyTherre,

I have no idea what goes on at the fast food places. One time I ordered a chicken sandwich, and it came without the bottom bun. So I called, said "Hey what happened to the bottom bun?" They told me it was impossiable that I didn't have it. I said it is possiable, cuz I do not have one. They didn't believe me. Why would anyone make up a story like that..?

lol Darlyn ~ and here we are, up at this hour...me having a power surge and you losing that dang marble again~! 

That's rotten what they made you tell ppl...I'm glad you don't do that job anymore.  What's a Lucy booth, like I Love Lucy? 

Oh and I do recall plenty of pi-- in your cornflakes managers too in my time.  And you're certainly right, it's not the CSR's fault.  I always try to remember that.    They don't pay retail people enough, and if they did, I'm sure they could/would care more. 

Here...have an extra marble, I found a few more ;)

No bottom bun???  And they didn't believe you, I wonder what they did with your bun???  Maybe they stole a marble or 2 also...  LOL, I know not funny at the time I'm sure.  Plus I can relate to what Patty and Car1951 said.   I actually did find a couple of helpful employees in Walmart the other day though, it took some searching~!

I meant to write you back Darlyn, I'll get around to it here as ya know ;~) or just do it here LOL.  I am swirly marble hot flash brain...blow some cold air my way wouldya?

I have shared my view with them. Most the time I let them know just how much I would love to smack the stupid from them. I never have, but I let them know!!!!!!!!

About ten years ago, I tried to rent a VHR at a local film rental place.  Had all my i.d. stuff and also money for a deposit.  The young gal at the register said she would need to see my phone bill.  Okay, how many people here are wandering around all day with their phone bill in their pocket?  And frankly, although I am happy to offer up a look at my i.d. or credit cards, I may not want just anyone eyeballing my phone bill.  So it was an odd thing to ask for but it wasn't what she said, it was the cold, suspicious way she said it.

I had already picked out a couple tapes and so I dumped them on the counter and said "Fine, YOU put them back."  Then I didn't go to the Regional Manager or the owner, I just went to another store.  The jerk who had hired this ditzo never knew she had cost him some business.

I ordered biscuits and gravy at IHOP. They came out stone cold. I do not mean lukewarm either. COLD. I quietly pointed that out to the waitress. She came back seconds later with the plate with hot gravy poured over top of the congealed (by that time) cold gravy with biscuits. UGH. I refused to pay and left.

Went to look at lowly Toyota Tercels when I turned 18. Pulled up in a battered old Catalina. No one would wait on me. I had really planned to buy one but just could not get served. 

Walked next door to a Porsche-Audi place and immediately got helped. Bought a dealer demo Audi 4000 on the spot.

Drove my mother back in it to the Toyota lot to get the Catalina and immediately had salesmen coming over.

"No, we're just here to get my mother's car. I was trying to buy a car here earlier but you flat refused to wait on me. And you wonder why sales are flat. I found this car next door though. They seem to be doing pretty well."

I hate poor service. When I was in the service trade I made sure everyone was treated with respect and left satisfied. There is no excuse for sloppy customer service. It directly affects a company's bottom line.

I wrote a review about this, but here are the finer points:
Walmart has the cash a gov't check (ours was drawn on the US Treasury) for $3, so we went there with a check for like $120, somewhere thereabouts. It was in my husband's name, he had driver's license w/the address on the check on the license and they refused to cash it. They said "our information doesn't match your records." I asked what records, and the CSR said he didn't know what that meant, but I could call the company and ask them. I said my cell phone is prepaid and the pay phone is busted, so can I use their phone. no. I was on the phone for 1/2 hour reading the # on the check and the license # and spelling our name over and over and over. They said the same thing about not matching records. I asked "what records are you talking about?" they just said "ours." They gave me a code so we could verify with my husband's military ID and the CSR didn't know how to use it.... on and on and on. I spent almost an hour there, then I found a grocery store that cashed it right away.

Drive up window Taco Time.  Me:  "Just two medium cokes please."

"Yes?"

"2 medium cokes please."

"Anything else?"

"No, that's It, thanks."

"3.62 at the window please."

I drove up to the window.  Wait.   Futz with the radio.  Talk with my girlfriend.  About 5 or 6 minutes later she says... "Long time to make a coke."

I wait a couple more minutes.    "Hello"  I say very loudly into the window.

Girlfriend: I doubt they can hear you."

Me: I think they forgot about us...!

I left girlfriend at the window and I went into the store.    Step up to the counter. No one waits on my.   I then hear a couple of people laughing and talking.

"Hello?"  I say loudly.

It gets quiet.

"Hello anyone there?"

"Oh Sorry sir....can I help you?"

"I ordered 2 cokes at the drive up window about ten minutes ago?"

"Huh?"

"I ordered 2 cokes at the drive up window about ten minutes ago?"

Another worker comes over...  "Oh yeah.. sorry about that..."

I leave the store, walk around, get in the car....  They give me my cokes..they still charge me for them....   I drive off.

"lowly Toyota Tercels"...RAF don't you know there is no such thing???  I bet that Toy is still running somewhere, you toy hater.  :P

Yeah, they can be pretty snotty sometimes at car dealerships.  Not mine though, since I bought my wonderful new Toyota 4x2 "bread truck" there 19 years ago.  The service manager there made me promise to contact him first if I ever decided to sell Lil' Red.  Now I know why, and I have proof.   Neener neener :P

Cold congealed biscuits with apologetic hot gravy, needing to show phone bills to rent a VHR, long soda waits, wrong sodas, mayo on chicken sandwiches after you're already back home, not "matching" Walfart's records...just crazy. 

And sas1102 said: 

"I have shared my view with them. Most the time I let them know just how much I would love to smack the stupid from them. I never have, but I let them know"!!!!!!!!

I need to remember that line..."smack the stupid out of them"....

Mine was at Walgreen's for the flu shot, I reviewed it.  I didn't want a "mean" shot from that nurse who copped a 'tude.  I almost lost all my marbles that day. 

Anna, I hear you're a rocker...let's go rock out to some Motley Crue with Jasyjen ;)

:) 

Nancy44 said…

"lowly Toyota Tercels"...RAF don't you know there is no such thing???  I bet that Toy is still running somewhere, you toy hater.  :P

Lowly, lowly little car back in 1980. A soda can on wheels. I like minimalist cars and think we need to go back to cheap, simple bare-bones compacts. All this "green lifestlye" nonsense is a joke. Everyone's in giant SUV's and trucks. Now they want to ban the Prius. C'mon, Nancy, do something!

 

---

I'll just get a bicycle, that'll seal the deal.  Why would they want to ban the Prius?  And which thread am I on now?  Been up most of the night/day and all my marbles are kaput.

Patent infringement.

Go to bed!

I hate when I get poor service, especially now that so many people are out of work and would be glad to take that job and do it well.

I got a sick blonde hair in a sandwich at Panera once and went up to the counter to complian. The blonde cook insisted it wasn't hers. I literally walked to the  sandwich, pulled the whole hair out and brought it up to the counter with everyone watching. My husband and I have dark brown hair. I stood there holding this long wavy boinde hair with food stuck to it while the long, blonde wavy haired cook insisted that it wasn't hers and that it was my own.

Other customers actually got in on it and started to complain and eventually a manager came over and said the I could have another sandwich made. Um...no thanks. I was so sick by then that I didn't go back for 6 months. He gave me my money back just for the sandwich, not the rest of the meal which I left on the counter untouched.

Ugh. Gross.

I was watching The Biggest Loser, and the group went out to a Mexican restaurant and they said it's OK to keep sending your meal back because the waitstaff at restaurants want to help as much as they can and give you a great dining experience.

Maybe if it has a Michelin rating... but otherwise... no. No one is cool with people sending stuff back. My sister does it all the time and the staff and cooks are none too pleased, even when it is their fault (like the IHOP post).

Why does "Random Acts Of Smack That Face" have to apply to Stores and services?  I think I could start my own business of just going around smacking the faces of some friends, family members and co-workers who just say and do ridiculous things.  Imagine being paid to do what you've wanted to do for years in some cases. 

I agree with NattScatt. Let's open the door wider. I would pay good money to fly to wherever they're filming "Wheel Of Fortune" and smack the faces of their brainless, incompetent contestants now and then. I find myself screaming at the TV sometimes. How can you be so clueless and make it to a nationally syndicated game show like Wheel? Surely Pat Sajak has to feel like smackin' them zombies.

Have you ever noticed how the cute girl always goes to the bonus round? Watch out, Pat. Don't end up in Dave's pickle barrell, old pal. 

And who let Jim Bakker back on TV?  Selling survival rations? Smack that face!  

Hi rustaddsflavor, 

Sounds like you had a Pretty Women experience! The Salesperson let her know the store was out of her league. Best part was when she went back in and said remember me?  Held up all her shopping bags, and Big mistake....HUGE MISTAKE!  Loved it.

Kind of reminds me of when I went to buy an all wood Roll-top desk. As I was writing the check for the desk, the sales guy was talking to me about what happens with people who write bad checks......After I left, I thought about the things he was saying....I called his boss, and received $200.00 off my next purchase, that was 22 years ago. I still have the limited desk, I wonder how long the salesman got to keep his job.

Can I have a job with your Company???? Pleeeeeeeeze!!!! I am vocal, and would know which one's really need the "Random Acts Of Smack That Face" I can picture the company logo now it's a face with a somewhat dumb look on their face......Underneath it would be "RAOSTF" either with a warning on the back of the shirt that "it's coming". "Or this person really needs it"!  lol

NattScatt said…

Why does "Random Acts Of Smack That Face" have to apply to Stores and services?  I think I could start my own business of just going around smacking the faces of some friends, family members and co-workers who just say and do ridiculous things.  Imagine being paid to do what you've wanted to do for years in some cases. 

 

PWAHAHAHAHAHAHHAHBHABAHAHAHAHAHAHABHAHAHAHAH

AHAHAHAHAHAHAAHAHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

Great one NattScatt ;)  !!!!!!!!

---

 And I totally agree with what Onwaytozion said...in these times, you'd think...

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Then RAF said: 

Have you ever noticed how the cute girl always goes to the bonus round? Watch out, Pat. Don't end up in Dave's pickle barrell, old pal. 

And who let Jim Bakker back on TV?  Selling survival rations? Smack that face!  

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`

Maybe David Letterman can have Jim Bakker and the cute girl from Wheel of Fortune on his show, all in one night.  LOL

darlyn63 said…

Can I have a job with your Company???? Pleeeeeeeeze!!!! I am vocal, and would know which one's really need the "Random Acts Of Smack That Face" I can picture the company logo now it's a face with a somewhat dumb look on their face......Underneath it would be "RAOSTF" either with a warning on the back of the shirt that "it's coming". "Or this person really needs it"!  lol

 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

OMG, what have EYE started...remember who gets credit FRIEND~ roflmao...seriously, maybe there SHOULD be a reality show.  That's the only one I'd watch though.  And NattScatt would be the Producer Goddess, with Darlyn as the Director Goddess...

You invented the World Wild Ripaway Pants, remember Darlyn???

Now I remember that from "Pretty Woman"  HAHAHAHAHA, showed THEM.  I think I'm gonna dress in rags to mow my lawn, not shower, then go SHOPPING for a replacement for the FORD, but I'll drive ol' Lil' Red to go do it.

------------------------------

And ewww Patty, that wasn't my long wavy hair strand I SWEAR~!

Ya'll are hilarious, I bet my horoscope said today that you would be ;) 

rustaddsflavor said…

Patent infringement.

Go to bed!

---

I came, I saw, I went...to bed...who has the espresso in this thread huh??? 

Patent infringement re:  the Toyota Prius?...tell me more so I can talk the hubs OUT of that one.  I only want my non-killable 4x2 bread truck anyway.  She'll be in a museum one day :P