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Looking for feedback: Ratings, Reviews, Quick Reviews-- Oh, my!


 Community Manager
posted on October 29, 2008 at 09:47AM
 
Hi all.

We wanted to get your feedback on a change we are considering....

As you all know, we are dealing with a challenge around ratings/reviews/quick reviews naming. People are kind of confused by ratings & quick reviews and how they are different from regular reviews. They aren't certain what constitutes a rating/quick reviews and how to upgrade it, etc.

We want to clean this up, but we are struggling with the best way to do it. So, we thought we would come to you, our trusty community!

Here is something we are considering... what do you think?

  • Make the move to call a review, a review.... No matter what form it takes- short or long, it is a review. Most people on the site don't understand the difference. So, why call it something different? This will make it easier for readers to understand.
  • Sort the reviews by completeness.... So that the most comprehensive reviews come to the top. However, if reviews with less information get lots of helpful votes, they can move higher up on the page.
  • Only count certain reviews toward your reputation. In order for a review to count toward your reputation, it must have: a soundbite, a rating, I AM tags, and at least 250 characters of text. So, for example, if you and I both wrote 25 reviews, but yours were ‘complete' and mine weren't, you would have status as Writer 1, but I would not. And, your reviews would appear above mine.
  • Lastly, we would add a filter to the reviews tab... allowing you to sort by quick reviews. This will allow you to upgrade any review that doesn't count toward your status.

What do you guys think?  Are we crazy?


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