Meredith said…
I agree... the importance of customer service has really fallen by the wayside in retail stores and restaurants in particular. Each time I actually do have a really positive customer service experience it's a kind of a shock. Sad huh. I think the problem begins when companies treat their employees like robots instead of people. Then in return, employees start acting like robots who don't care. Of course there are the many exceptions where employors treat their employees extremely well and it shows in their work.

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Meredith, I agree with you. I hate it when you are ready to check out at a retail store (especially clothing stores) and there is no one at the register. Then you have to hunt someone down.

I remember this one time I had to hunt someone down. When I did find someone, they told me they could not work the cash register and I would have to wait until the manager got back from her break. I was not the only customer waiting to be checked-out. This poor girl was left alone while manager was on a break. 

I waited for the manager. I gave the manager the merchandise that I was going to purchase back. I told her I was never stepping a foot in their store again. I could not believe a manager would leave her store when her one employee could not work a cash register. Needless to say, this store closed up.