Thanks for your comments! Another problem that lends it's hand to this issue is training. I see more and more employees being trained by a computer.?? They need to get back to workshops of the job at hand, role-playing the position with experienced employees. I believe in drilling proper job etiquette into new hires to the point that they cound'nt get it wrong if they tried.  Another thing I hate seeing in our grocery stores (wal-mart), is a computer sitting in the front, main isle with a sign that says apply here! LOL! What ever happened to filling out an application (or leaving a resume), handed it in, and meet a manager on duty with a firm handshake? Those days are long gone.