DealExtreme Reviews

Don't go there girlfriend!!

Overall

Rated 1 out of 5

DEAL EXTREME - DO NOT SHOP THERE!!  Yeah, they have low prices.  But for me, I placed an order in January for a hard to find electronics item.  The company stated that my cc would not be billed until the item was shipped.  My card was dinged right after ordering.  Then for nearly 4 weeks they strung me along about the status of the item until finally they said the items was "permanently out of stock" and that I would have to select "another item".  B.S.  says I along with a request for an immediate refund (which they eventually agreed to provide after 5 days.  A week later, no refund.  I filed a complaint with my CC company and they have given me credit for the item.    So, Buyer beware.

Defective items and frustrating customer service

Overall

Rated 2 out of 5

I had a rather unpleasant experience with DealExtreme. Ordering went fine, but when I received the items I noticed that three of the six items I ordered were faulty! A t-shirt had a stain ( http://imgur.com/SfBms ) and the printed text was already degraded ( http://imgur.com/kgq1p and http://imgur.com/ryxqh ). A sticker left a glue stain on a leather case ( http://imgur.com/1ueD1 ).

One of the items was a turtle alarm clock, and it has multiple issues. First, the manual is written in such bad English that parts of it are incomprehensible. Second, the manual says that the starry sky projection feature requires a power adapter and cable but this was not mentioned on DealExtreme site! What's w...

Defective merchandise & no contact #, bad service, no refund.

Overall

Rated 1 out of 5

Bought a video recorder that arrived in used condition with scratches and would not record video. I immediately contacted the company and sent pictures of the defects. They have no telephone number! They sent me an email 2 weeks later telling me to go to the manufacture website to get technical help. I had to write back telling them yet again that the unit was used and defective. They sent me an email another week later asking me to send the unit back at my cost and that they would refund me (including my cost of shipping). I have the postage confirmation that they received the package a month ago and I am still awaiting a refund. I followed up via email two weeks after and they just resp...

Sucks

Overall

Rated 1 out of 5

Never received the other items in a over month of processing, most of their merchandise is backordered without notice. The item i did receive the PSP 1000 pandora battery service tool was either defective or fake because it didn't work. I ordered one from codejunkies.com and it worked fine. I filed a claim with paypal for an item not as described but paypal doesn't cover that they only cover unreceived items. I did get a refund for another order over a case ruled in my favor, dealextreme never replyed in the case detailed only via email wanting me to cancel the claim. Customer service is friendly but useless they told me i would received a refund countless times in a week but not once have i...

Cheap but disappointing

Overall

Rated 3 out of 5

DX prices are quite good, though they're now not as competitive as they were some time ago.

The problem comes with the service. Though the costumer support is polite, they use strange tactics (like bargaining and so on). Don't expect to have the items on time. And if you need a RMA, then you'll have a problem.

So that's why I would only recommend DX for very cheap products or things that cannot arrive broken.