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Craftsman is a QUALITY TOOL with a Reputation ....Sears has had in the Past had the Reputation of always having the TOOL You Need In the Store, BUT NO LONGER..!!
And on TOP of that...The Tool Department's are Un Organized, Tools in The Wrong Places, Mixed with Different Tool Sizes and OUT OF PLACE, Service Rep's don't Know where to find Items, even when your computer say's you have them in Stock...!
Tool Catalogs offer the tools I want, but I must pay 'Special Order Prices when Ordering' and Must wait several Day's for the Tool, in the Past, I use to Just go to SEARS STORE and get the TOOL I wanted Right from the Shelf, Easy to Find,Kept In Proper Places and Not Mixed With Different Sizes, the Customer Rep's Knew Where to Find The Tools I was Looking For and could awnser questions about Tools I could Use or Needed.
Today Sears Doesn't have that Service any Longer...You Need to Get Back To Quality and SERVICE and COMPLETE TOOL DEPARTMENTS !
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