I once frequently used Expedia.  After the experience I had tonight my only involvement with them will be to raise public awareness of their gross incompetence and greed.  I booked a flight and hotel with them for my mother and I to attend my father's memorial.  My mother has now fallen ill and can't make it.  I called Expedia and after 25-minute hold I speak with representative who tells me I can get credit on the flight for my Mother but Delta will charge us $150 for the cancellation - real humanitarians!  I ask him to send me an email record of this.  He puts me on hold and 11 minutes...