I am not happy with this one either.
I can not comprehend why people buy this humidifier.
My wife is suffering from asthma, and dust that this type of humidifiers produce is unbearable. How it supposed to help people with asthma?
Personally we tried about dozen of humidifiers and none of them does the job.
Our only chance is to try some European brands, we are done with American designed and made in China humidifiers.