I've been with Safeco for over 15 years now. Whenever I've had a claim, they have been there for me. I had one repair where they missed an item, but owned up to their mistake and paid for the repair.
Two years ago, my rates started going up. I've had no claims in years, but the rates keep going up. They tell me everyones rates have gone up without offering a real explanation.
I just renewed my policy and was socked with yet another rate increase. I'm disappointed: I've filed no claims, but I keep paying more for my insurance. Why should I have to pay for someone else's accidents?