I bought the Bernina 440QE for the BSR which has never worked to my satisfaction. My dealer, which is the only one within 50 miles, is not helpful and when I complain to Bernina I get no response. I much prefer my 13 year old Pfaff which has never given me a moments trouble. I finally convinced my dealer that the machine is defective and that it's not the operator, which was the answer I was given everytime. It took going in, turning on the machine and forcing them to try it. Yes it was threaded right, it had their expensive thread and a new needle. All the things I'd been told...read full review »